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“Good location and, uh....”

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NH Mexico City Centro Historico
Ranked #39 of 305 Hotels in Mexico City
Certificate of Excellence
GreenLeadersBronze level
Rosarito
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good location and, uh....”
Reviewed 4 January 2012

My first two days at the NH I was not a huge fan. The design is somewhat sterile, and there was no easy chair to relax in the room... so I spent a lot of time laying in the bed. The step into the bath (don't know if all rooms are the same) is a death trap. The 'shower head' device sprayed water everywhere. I am not disabled, but felt it could be dangerous.

Primarily I was irritated because there is an extra charge for internet, and I felt for a hotel of this level, it was somewhat silly. That, and there was a distinct lack of any tourist information... no maps, and very little other information.

However in fairness... after two days, I had the opportunity to change hotels, and I did not. I discovered that the charge for 24 hours of internet service was not contiguous hours (it would have made things a lot simpler had they made this clear.) I managed to put towels down to collect the water from the shower... but it still is dangerous. And if the decor was a bit sterile, at least it was clean.

My room was quiet, clean and well maintained. The furnishings were new and comfortable throughout. The reception staff was professional, however I did not feel the presence of a strong hospitality professional on deck.

The best thing is the location. Very well located for a hotel of this price range. Great for someone with business or conferences to attend in the centro historico. It may have lacked character, but the business or conference guest wants reliability, and the hotel provides that.

The morning breakfast buffet is over-priced and plain... very European, but perfect for the expense account guest. Families will want to dine elsewhere.

As I say, I could have moved, but it was doing the job, and at a reasonable price, so I decided to be fair and rate accordingly.

Room Tip: I inquired if there was a room equipped for those with disabilities, and was told there was ONE. If...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RosaritoKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogutierrez2017, Gerente at NH Mexico City Centro Historico, responded to this review, 3 May 2017
Dear RosaritoKen,

We are sorry that you had a disappointing experience during your stay with us. At NH Mexico City Centro Historico we always aim to ensure every guest feels cared for and valued. Your feedback will help us deliver this brand promise, let me tell you that I have taken your comments to our team to ensure that in the future we do a better job.

We really hope you consider to stay with us again in the future and demonstrate this is not how we usually treat our guests.

Best Regards,

Olivia Gutérrez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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871 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2011

Was here for a conference. Very affordable and a great location. However, they advertise on their website they provide free wireless internet in room - not the case, we spent quite a bit on internet access over the days we stayed. Noisy at night (jackhammers), pillows were hard, room quite small. The Starbucks off the lobby is convenient, however does not offer free internet. Best part was meeting Israel Mendoza. He is a fabulous tour guide. Took us to the pyramids and was our driver to get us out to Santa Fe and back for Cirque de Soleil. Highly recommend him, and he speaks very good English.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oliveridley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ogutierrez2017, Gerente at NH Mexico City Centro Historico, responded to this review, 3 May 2017
Dear oliveridley,

We are sorry that you had a disappointing experience during your stay with us. At NH Mexico City Centro Historico we always aim to ensure every guest feels cared for and valued. Your feedback will help us deliver this brand promise, let me tell you that I have taken your comments to our team to ensure that in the future we do a better job.

We really hope you consider to stay with us again in the future and demonstrate this is not how we usually treat our guests.

Best Regards,

Olivia Gutérrez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilnius
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 November 2011

Awesome room, amazing breakfast. Central location.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daugas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napoli
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 August 2011

I've been at NH centro historico for 4 nights in august..perfect location to walk away through the Zocalo, and to visit the city by day (in the night centro historico becames uncrowded). My room was big, nice, comfortable and clean, no noise disturbed my sleep, we were lucky to have a larger room ,our friends' was smaller. Very rich international breakfast (buffet) from the beginning to the end where you can find everything you use to have for breakfast. A little bit expensive comparing to the prices in mexico bars but a really satisfactive way to start the day!. Absolutely suggested...

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gioggiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 August 2011

This is a very nice hotel. Be sure to look for specials on Booking.com or hoteles.com. We got a $160 room for $68/night. Nice king size bed, etc.

Cons: WIRELESS INTERNET is not free. But, there is a Starbucks right off the lobby where you can get free internet. Also, there are 2 computers in the lobby with free internet. There really isn't a bar in the lobby. We didn't eat here because there were many restaurants near by.

Room Tip: Book at hoteles.com or some other booking website for best rates
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ShannonTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Mexico City Centro Historico

Property: NH Mexico City Centro Historico
Address: Calle Palma 42 | Downtown, Mexico City 06000, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Mexico City
#18 Green Hotel in Mexico City
#24 Romantic Hotel in Mexico City
#41 Business Hotel in Mexico City
Price range (per night): ₹ 5,305 - ₹ 12,163
Hotel Class:3.5 star — NH Mexico City Centro Historico 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
NH Centro Historico is located in the heart of Mexico City, only a few steps away from the Zocalo (Main Square), the magnificent Metropolitan Cathedral, and the National Library. The hotel offers an ideal starting point to visit the majority of historic buildings and monuments in this capital city. ... more   less 
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Also Known As:
Nh Centro Historico Hotel Mexico City
Nh Centro Historico Mexico City
NH Mexico City Centro Historico

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