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Reviewed 25 May 2018 via mobile

Love the fact the accommodation has flexible check in times. It’s always hard to check in early after arriving early morning, check in starts at 11 but arriving at 7 and already been allowed is the best. Personnel is great!

Stayed: May 2018, travelled solo
Thank VincentV4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018

This is a four stars hotel, and you get what you pay for, this zone is near very big hospitals which are across the street so you might hear some ambulances noises. The buffet is scarce in options but well stocked and tasty, the gym is small but you can get a decent workout while staying here.
Convenience stores just a few steps outside the entrance.
The price range is good.
Facilities are clean and nice, not luxurious. Rooms are average in size and commodities are standard (soap, shampoo, showering cap, and shoe polisher) No hair dryer nor iron. Safety box is there and conveniently has a power outlet inside but you have to ask for the key at the reception.
The shower is small and it`s difficult not to splash all over the bathroom because of the glass door. The water pressure is fine. Mayor drawback: there is no power outlet at the night tables so you have to charge your phone on the opposite side of the room. Compared to the other hotels located in this area (Benidorm Hotel is located just a few steps down the same street) Hotel Marbella appears to be the nicest option.

Room Tip: Higher rooms away from the street are quieter
  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank scint1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

You get the most bang for your buck at this hotel. For about $63USD you get a clean, comfortable room in a great location. The breakfast is meh (though the fresh fruit is good) and there are no power outlets by the bed (annoying if you have to work or want the phone within arm's reach), and the "views of the city" mean "you can look outside your window and see things". But those were our main gripes, which don't amount to much. For the price it's well worth it.

Try to get a room that isn't on the street. Can get really loud and light sleepers will suffer.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Karen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2017 via mobile

We had 3 nights here, good size rooms, staff were quite helpful (at times). Omar was amazing. The location is very good, lots of great restaurants and cafes within a short walk. Very clean and comfortable, I would recommend this hotel for the budget conscious. Others have complained about traffic noise, we didn't notice this (except the odd Ambulance as it is on the way the the main hospital.)

Stayed: April 2017, travelled with family
1  Thank Janine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

OK, there are quite a lot of fairly critical reviews of this hotel so I am going to be as objective as possible because I think a number of comments are completely unreasonable and represent absurdly disproportionate expectations.

1. First, we paid the equivalent of a little over 50 GB pounds (inc local taxes) for a double room with breakfast included, booked on booking.com. For a decent city centre hotel that's good value, especially when you consider that a dive in Miami with no breakfast included can cost double (and usually does - as we found out just three months ago).
2. The room was fairly spacious. Yes, we could hear traffic noise from outside but it wasn't intrusive and didn't affect our sleep at all. In any case, it's a city so some noise is to be expected. We heard NOTHING at all from adjacent rooms. Beds were good but not outstanding. Air con worked fine. There are no drink facilities in the room. Indeed the very idea of a kettle in Mexico seems to be unknown. We'd spotted that in advance and brought our travel kettle, tea and coffee. The safe may appear to be broken. It isn't. The locking mechanism has been removed, so you go to the front desk, they provide you with a lock plus key and you go to the room, slot it into the hole in the safe door and turn the lock. Bingo! The safe is locked. You withdraw the key and keep it with you. The carpets could do with a deep clean; however, the ladies who cleaned the room were meticulous in their trash removal, bed-making, provision of towels, soaps and so on.
3. Bathroom. This was cramped and the door made it difficult to get round to the toilet. The shower was hot but not especially so and the flow was rather indifferent. So the bathroom was only so-so mainly due to poor design.
4. Internet. This does indeed vary. It's there 95% of the time but does occasionally drop out. On at least three evenings we were able to stream Netflix without problems beyond an isolated instance or two of a fleeting hiatus in the signal. Some evenings it was impossible to stream but email and the normal internet worked fine, albeit a little slowly.
5. Breakfast. Some of the criticisms are baloney. Compared to the plastic offerings at the average Quality Inn or Best Western in the US the buffet breakfast here is like a feast. There are three service surfaces. One has bread, jams and cereal, one has fruit, yogurt and juice, and the third has a variety of hot dishes of Mexican type and a chef who will cook you fresh eggs to order. While this was not absolutely the greatest hotel breakfast since time began it was a quantum leap better than ANYTHING we have had in US motels over 35 trips there, and is more comparable to going into a diner.
6. Location. The hotel is close to a metro station (Hospidal General) and there are plenty of other eating places up and down the road the hotel is in (though the hotel has an all-day restaurant anyway). It took about 45 minutes by taxi to get to the hotel when we arrived here, thanks mainly to heavy traffic.
7. General service is good to middling. The staff didn't exactly fall over themselves to tell us anything. So for example no-one mentioned the safe lock arrangement, or the need to collect a breakfast ticket each morning (if it's part of the deal you've booked).

Overall: for a major city centre motel in a good neighbourhood I think we got very good value for the money. A week in a decent US motel would have cost at least 50% more (perhaps $95 per night compared to the $60-65 we paid here) and only included a crummy plastic breakfast with rubber processed eggs and bread made of sawdust. Of course it has some shortcomings but it is not expensive and overall that makes this hotel a very acceptable option for a short or moderately extended stay..

Recommendations: bring a travel kettle, mugs and tea/coffee, and an HDMI cable to plug a laptop into the TV.

Room Tip: Go for a higher floor
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank WelbyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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