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Las Alcobas
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Reviews (674)
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480 - 485 of 674 reviews
Reviewed 21 April 2012

excellent quality hotel but with no bar,no garden. no pool, no rooftop terrace.Also in easter week the restaurant was shut all week so we weren,t able to try it.

  • Stayed: April 2012, travelled as a couple
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Thank patbrownett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

After viewing TripAdvisor reviews, booked this for a week following a two-week stay in Baja California Sur. Initial email exchanges about the room (the on-line booking of a twin-bedded room defaulted to a King) were amicably resolved. I then asked if the hotel could arrange a pick-up at Mexico City Airport. My emails about this were not responded to and I assumed that they could not not, or would not, provide an airport to hotel transfer. On arrival at MEX from La Paz I paid for a taxi to the hotel airside, only to be met by a guy carrying a placard with our name on it as soon as we got landside. We took the hotel car, forfeiting the pre-paid cab, only to discover at check-out that the fare was more than twice price of the unrecoverable taxi fare.

Why they did not reply to repeated requests to confirm, or otherwise, arrangements for an airport pick-up I cannot imagine.

I'll dwell on transport arrangements before moving on to the hotel itself. In initial emails I had asked for driver/guides for several days of our stay. The first driver/guide, hired for 6 hours to take us to Teotichuacan, tied up with a "guide/archeologist" who told us that the temple of quetzlcoatl was closed for renovation (apparently a fib) as was the museum (again not true) but took us to a low-rent tourist trap with "Inca dogs", tourist-tat souvenirs and high prices. We had asked that the trip to Teotichuacan be combined with a visit to St Agustin Acolman and to the Basilica of the Virgin of Guadalupe. The driver/guide said that St Agustin Acolman was miles away from the pyramids -not true- it's about 15 minutes away. We were told that the sanctuary of the Virgin of Guadalupe was closed because of the Pope's visit, again a lie, he went nowhere near Mexico City. Given that you choose to stay in a ***** hotel, you might expect ***** service throughout. The transport/guide services are not consistently *****!

That said, the second guide/driver that the hotel provided, one Jose Luis, was excellent: knowledgeable, personable, a good, safe driver and thoroughly reliable.

As far as the hotel goes, it was well situated in Polanco. The staff were friendly and helpful. The queen double room was large and well-appointed. The decor was "masculine", dark wood, dark wood veneer (beginning to chip in places) and pale leather with an over-complicated control system for lighting and drapes that took days to sort out. The bathroom was similarly complicated with lots of marble, a bath that needed a butler with a key to switch on some of its functions and a lavatory with a seat that offered (inefficient) spray cleaning and air-drying functions. The view from the room was of a roof-top car park and the room was quiet.

The set continental breakfast was pleasant, with a choice of tea or coffee, fruit juice ( not, I think freshly-squeezed) and a fruit plate (better and fresher some days) with "fresh bread", which was a basket of cake-like confections. The various egg options, available at extra cost, were perfectly nice. Toast was sweetened bread.

Room Tip: Twin queen room is quiet but has no view.
  • Stayed: March 2012, travelled as a couple
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1  Thank cancerdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

Lovely hotel! Gorgeous property. Exceptional staff. We can't wait to return.

  • Stayed: April 2012, travelled as a couple
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Thank kcgirlMissouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2012

You can tell that the people who run Las Alcobas are obsessed with getting every detail right. The public spaces are beautifully decked out from the stylish furniture to the stunning central staircase to the perfectly placed decorative objects and flowers. The rooms are a glorious mix of warm woods, crisp whites, and just enough local flair.

No expense is spared in thoughtful design. A bedside control panel offers centralized operation of curtains, telephone, lights, and even my room's privacy status -- and this was even remarkably straightforward to figure out! Cabinetry, drawers, minibar, mirrors, and safe are all delightfully well designed and beautiful.

When you are paying a good price to stay in a luxurious hotel, it is truly nice to feel like the hotel is being generous in return. And las Alcobas conveyed that throughout -- from the extensive amenities in the bathroom to the free WiFi to the wonderful variety of complimentary snacks and beverages in the minibar.

And then there is the bathroom. Extra special amenities, luxurious marbles and woods, and generous space indeed. But the real marvel is the shower loaded with jets, and spraying water in every direction. And yet when I stepped out of that fantastic shower the bathroom floor and the bathmat were miraculously dry. How did they do that?

This was a lovely and memorable hotel, and I truly enjoyed discovering all the special and thoughtful touches in every corner of my room.

  • Stayed: March 2012, travelled as a couple
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Thank ProNomad33062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

On a recent family trip to Mexico City, had the opportunity to spend 3 glorious nights at La Alcobas. As a former resident of this megapolis, I can only attest to the fabulous neigborhood location with fashionable restaurants - including their very own! - boutiques, parks, neighborhood shops, etc. The staff is friendly and eager to please. The rooms, though small, are incredibly well appointed and layer out with the latest in electronics, finest linens, incredible exotic materials and finishes - including blue marble and Zebra wood panelling - etc. that can be operated and customized from a central location.

A favorite of the kids (and parents) was the inclusive (non-alcoholic) minibar which is restocked daily with delicious Mexican and international treats - such as candies and chocolates, home made chips, nuts, soft drinks, and bottle water. Simply wonderful to not have to worry about running down to the store to stock-up or have to yell at the kids when they reach for a $7 bag of chips! Even the little hand made and painted tin boxes that contain the home made non-perrils dark chocolates became a little treasure to come "home" to every night. I later discovered that my kids kept the beautiful boxes tin boxes and now hold their own little treasures in them ;- )

Simply cannot rave enough about every aspect of our stay, or the care by the staff that all our needs where met.

A hearty GRACIAS! to Las Alcovas and their friendly staff for a most wonderful stay!
Cheers! - Arturo F.

Room Tip: Splurge and request the larger rooms or even a suite! I'm sure it's well worth it!
  • Stayed: February 2012, travelled with family
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1  Thank Arturo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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