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“Cheating staff”
Review of Royal Pedregal

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Royal Pedregal
Ranked #136 of 305 Hotels in Mexico City
Africa
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Cheating staff”
Reviewed 16 March 2012

The hotel itself is lovely and the outdoor pool area great. Comfortable and spacious rooms could do with a make-over, even if only the soft furnishings.

Great food in the restaurant and very helpful waiters. It was disheartening to see the Maitre D' unable to speak a word of English.

Upon checking out, several of my meal bills had been altered by staff. Tip values were increased, in some instances to double what the actual coffee or meal cost. Management dealt with it promptly, but you do need to check your slips carefully.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HappyTravelerAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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244 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Roscoe, IL, USA
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 February 2012

My room is small, boring, and a bit worn out. The restaurant is open 24 hours which is great because I get up around 3am every morning. The fitness center is one of the best I've seen in a hotel anywhere. Service is overly courteous and polite and helpful.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MPChicago13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 December 2011

I have stayed at this hotel many times when visiting Mexico City South and have enjoyed many of it's amenities. The food is excellent and the rooms are quiet and roomy. The only small down side is that the beds are very hard (I hear that a mattress cover helps) and the location is a bit isolated (hard to walk anywhere). However, the staff is very helpful and the hotel is first class which makes it the best choice in Mexico City South.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RolandofGilliad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 September 2011

From the moment I arrived at the hotel I know that I would be happy. I have stayed in many hotels in Mexico City and this was among the best. The restaurants are excellent and 24 hour room service was extremely reasonable. Rooms and public areas are meticulously clean and maintained. Good security. Friendly, professional staff. Free WiFi, Slightly hard bed was quickly remedied with a mattress topper. Will be back!

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank isabelwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto CA
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 November 2009

I stayed at this hotel during a 3 day conference; the check-in staff was very nice; they gave me a room at a very good rate even though my reservation was messed up by the conference organizer. Very spacious room, nice bathroom decor, however water pressure is a little low. Free wireless internet, free bottled water every day. The restaurant is ok as well. The hotel is located on a very busy street, a main artery of Mex DF. Nothing much to see by foot. The hotel is close to the university campus.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BruderLustig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Pedregal

Property: Royal Pedregal
Address: Periferico Sur 4363, Mexico City 14210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Tlalpan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Mexico City
Price range (per night): ₹ 5,104 - ₹ 6,332
Hotel Class:3.5 star — Royal Pedregal 3.5*
Number of rooms: 320
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Also Known As:
Royal Pedregal Hotel Mexico City
Royal Pedregal Mexico City

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