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All reviews beautiful hotel terrace restaurant tiffany glass ceiling art nouveau tiffany style overlooking the square james bond jose luis wrought iron national palace department store master suite templo mayor metropolitan cathedral main plaza historic building top floor
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Reviewed 4 weeks ago

From the moment one arrives at the entrance of The Gran Hotel of Mexico City, greeted by Victor (or one of his fellow doormen) wearing a red long coat and top hat, you are stepping back into a world of beauty, elegance and graciousness. If you arrive in the daytime, the ceiling to the hotel is magnificent! It is Tiffany stained glass in vibrant colors. Cynthia who has been at the registration desk both times that we have visited Mexico City is a charming and extremely helpful young lady wearing a turn of the century suit and cloche. Although, I can't remember all of the employees, everyone of them that we had dealings with were so helpful and they all make this beautiful hotel run smoothly. I would also like to add that the taxi drivers that the Gran Hotel uses, especially Mario, are so informed and helpful.

Stayed: October 2018
Thank address3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for your preference. For us is very important that you have enjoyed every aspect of your stay. We love creating unique experiences through our hotel´s design, service and incredible Tiffany´s stained glass ceiling. We always want to serve our guests with passion and being helpful all the time. Victor, Cynthia and Mario will be so glad about the mention. Please be sure we will always exceed our efforts to grant you a perfect time every time at Gran Hotel Ciudad de México.

Best wishes,

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Reviewed 4 weeks ago

A truly stunning hotel. A historic hotel that is beautifully maintained literally across the plaza from the presidential palace. Our room was comfortable and the service was first class. I can't say enough about our experience at this hotel, even James Bond has visited it twice. The lobby is beautiful and the ride up in the historic elevator is a nice touch to complete the experience. The on property restaurant is definitely worth a visit and provides nice views of the plaza and surrounding buildings. If I was asked to make a list of the world's great historic hotels, Gran Hotel Ciudad de Mexico would certainly be on it.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bmmartino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 4 weeks ago

Dear Martino,

Thank you for giving us an excellent rating and for recommend us. I am so glad to hear that you stay was unique and that you really enjoyed the location, the lobby and the antique elevators. We feel happy of being able to show excellent guest service and many little details that we have prepared just for your arrival. It would be a pleasure to see you again at Gran Hotel Ciudad de México.

Best wishes,

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Reviewed 4 weeks ago via mobile

We came for the view and history behind the hotel, but were pleasantly surprised by the grilled meat (churrasco) and coctails (try a margarita!). Alejandro, our waiter, was very friendly and attentive. It is best to come around 6:30pm to enjoy the sun setting. The interior of the hotel is beyond compair; you feel as if you stepped back in time. The stained glass ceiling and antique elevator can be taken in as you come into the hotel. I suggest making a reservation. Overall, very good!

Stayed: October 2018, travelled as a couple
Thank Resort675138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 4 weeks ago

Dear client,

It is such a pleasure to read your comments. We are so glad to know that the time you spend at La Terraza restaurant was beyond your expectations where you could enjoyed the grilled meat, the cocktails, the view and the service had by Alejandro. Do not hesitate to call us, if you plan to come back again to Gran Hotel Ciudad de México.

Best regards,

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Reviewed 11 October 2018

My first time in Mexico City, traveling alone, and felt I was in excellent hands. The hotel is stunning and in an excellent location near the cathedral. The front desk staff, Manuel, Gabriels and Cinthya were so accommodating and helpful. The concierge's Jose Luis and the rest of the staff Javier and Enrique also took great care of me. I was even given a teddy bear for my birthday :)
I would highly recommend this hotel and the beautiful restaurant La Terraza, overlooking the square.

  • Stayed: September 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 5 weeks ago

Dear Louise,

We really appreciate your positive comments. It is very nice for us to know that you loved your stay at Gran Hotel Ciudad de México, we are always trying to give a unique service, Manuel, Gabriela, Cinthya, Javier, José Luis y Enrique will be really proud about the mention. We look forward to receive you again in the near future.

Best wishes,

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Reviewed 10 October 2018 via mobile

Apart from the lavish, grand decoration of the lobby and the comfortable and diligently kept rooms, La Terraza (the hotel's restaurant) offers a delightful view of Mexico City's main square, which, since we had planned our visit to coincide with the Mexican Independence Day celebration, we were particularly grateful for. Our special thanks to miss Andrea, the hostess of La Terraza, for her efficient and amiable service, an excellent complement to the delicious food and margaritas.

Stayed: September 2018, travelled with family
1  Thank Edgar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 10 October 2018

Dear Edgar,

Thanks for choosing Gran Hotel Ciudad de Mexico and for taking the time to share your important feedback with us. We are really proud that your expectations have been fulfilled and the service provided by our staff was the best, Andrea feels very grateful for the mention. We hope you come back to visit us soon.

Best wishes,

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