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“Great ambiance ”

El Balcon del Zocalo
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Ranked #28 of 5,767 Restaurants in Mexico City
Certificate of Excellence
Price range: US$ 7 - US$ 30
Cuisines: Mexican
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Restaurant details
Dining options: Breakfast, After-hours, Reservations
Neighbourhood: Centro Histórico
Reviewed 12 October 2018 via mobile

We love to walk around Mexico City’s downtown and this place is wonderful to take a moment to relax and enjoy the Zocalo
It has a great view of the cathedral and the national palace
We had breakfast and it was good
It is more an experience than just a meal

Thank reneerosales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CentralHoteles, Director General at El Balcon del Zocalo, responded to this reviewResponded 5 weeks ago

Dear Renee,
Thank you for taking your time to share with us your impressions about your recent visit to Balcón del Zócalo.
We are so glad to know that you enjoyed our wonderful view to Zócalo square and that your breakfast was perfect.
Our main aim is to offer you a gastronomic experience beyond your expectations.
Please come back soon!
Regards,
Vladimir Mayllen.

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Reviews (1,533)
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17 - 21 of 1,533 reviews

Reviewed 9 October 2018 via mobile

I had specifically booked a special table for a special birthday. We arrived just a couple of minutes early and were asked to wait for 5 minutes. 20+ minutes later we were taken into the restaurant, to be told the special table was “not available”, but that it might be possible to move us later, after we had started our meal!
The service was unbelievably slow and 45 minutes after our booked time, we had still not been able to place a food order!
When I eventually managed to attract the attention of one of the staff, he did offer to take our food order, but by then it was too late. The attitude and service in no way resembled what we had been led to believe, nor clearly what others had experienced - unbelievably sad, disappointing and thoroughly spoiled what had been planned as a special occasion.
The staff had had prior notice, both by email and verbally, that this was a special occasion, but clearly had paid little to no attention to this.
Whilst one expects wine prices to be high, these were beyond what we had anticipated. There were very few vegetarian choices and none as a main course and there appeared to be little understanding, capacity or flexibility to cover this.
Overall this was a huge disappointment and I did raise my concerns with senior staff in the restaurant at the time - they just appeared to be nonplussed and unable to deal with a legitimate set of concerns.
I therefore raised the matter with the concierge, who then took this up with restaurant staff - together they later arrived with a complimentary bottle of fizzy wine, by the way of an apology. Nice gesture, but the evening had already been ruined.
Whilst our experience is clearly very much in the minority - it was real & genuine.

1  Thank LeedsYorksUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CentralHoteles, Director General at El Balcon del Zocalo, responded to this reviewResponded 11 October 2018

Dear LeedsYorksUK,
We appreciate the time you took sharing with us your comments about your visit to Balcón del Zócalo. It is only through feedback such as yours that we can improve our services and offer our diners an experience above and beyond their expectations.
We are truly concerned about the inconveniences you experienced during your visit. We are aware that it was a special occasion, and we would like to extend an apology for the inconveniences that you had with our service and waiting time.
Rest assured that we working to implement the necessary corrective measures to make your future visits more enjoyable.
Should you ever return to Mexico City, please do not hesitate to contact me at info@centralhoteles.com, and we will make sure that your experience with us will be extraordinary.
Please give us another chance to delight you with our service.
We will keep working hard and tirelessly until we achieve our goal, which is to provide you with service “Centered on you”.
Best regards,
Vladimir Mayllen.

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Reviewed 5 October 2018

This was a very unexpected pleasant surprise. A culinary travel across Mexico. Well combined unique Mexican ingredients with other international ideas. One of the best restaurants I've been in, and I've been to some great restaurants in Paris and New York.
Please order the Prix Fixe 9 course menu with red wine from the Chihuahua region.

    • Value
    • Service
    • Food
Thank Fermin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CentralHoteles, Director General at El Balcon del Zocalo, responded to this reviewResponded 8 October 2018

Dear Fermin,
We appreciate your review. We are delighted to read that you enjoyed your visit to Balcón del Zócalo.
We are truly happy to learn that our cuisine was above and beyond your expectations.
We will ¬share your kind words with our Chef.
We would be thrilled to welcome you back in a near future!
Regards,
Vladimir Mayllen.

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Reviewed 3 October 2018 via mobile

This is truly an amazing restaurant and experience. We had the 9 course menu with beverage pairings and it was absolutely wonderful! Each course was full of creativity and flavor. The wine and drink pairings were wonderful. The service from Hector, Esteban, and the other staff was excellent and attentive. The Manager was very gracious and welcoming. The entire experience was decadent and delicious. We really recommend the 9 courses!

Thank DCJimmy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CentralHoteles, Director General at El Balcon del Zocalo, responded to this reviewResponded 4 October 2018

Dear DCJimmy58,
We appreciate your kind review. It is such a pleasure to know that we managed to turn your visit into a remarkable experience. We are so glad to know that our 9-course-menu, drinks, and service were above and beyond your expectations. We will share your wonderful words with Hector, Esteban, and the rest of the staff.
We strive for our diners’ happiness.
We appreciate your recommendation.
It would be such a pleasure to have you back.
Regards,
Vladimir Mayllen.

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Reviewed 29 September 2018 via mobile

The place is located atop a local hotel. The view is awesome overlooking the cathedral and the main square. The food is a modern take on Mexican cuisine. The octopus and pork belly was outstanding in taste and flavour. Both of the dish were tender and properly cooked. The staff was accommodating and polite. A must place to eat when in the historic area.

Thank GeneP788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CentralHoteles, Director General at El Balcon del Zocalo, responded to this reviewResponded 3 October 2018

Dear Gene,
We greatly appreciate the kind words you took the time to share with us. We are pleased that both our wonderful view and cuisine were to your liking.
Our Chef Pepe Salinas has created a menu that enhances the flavors of Contemporary Mexican cuisine, we are thrilled to know that you enjoyed it.
Also, we will share your comments with our team, they will be glad to receive them.
It would be such a pleasure to have you back.
Regards,
Vladimir Mayllen.

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