We stayed at the Hotel Suites Mexico Plaza on vacation. We booked two suites that included breakfast. When we checked into our room, the room was very dirty. There was hair on the chairs and it looked like it wasn't even cleaned. When we went to breakfast, there was nobody eating. We were told that some rooms included breakfast and some rooms did not include breakfast. The hotel staff told us that ours did not. We then asked if we could purchase breakfast and were told no and that it had to be done at the time of booking. We asked if we could talk to the manager and the front desk staff game us a comment card and told us to write it down and they would pass it on. They didn't care and had very poor customer service. Another reason we booked the hotel was due to the fact it had a fitness center. When we got there is was actually closed. For what we payed for the room, it was overpriced and poor customer service. I wouldn't recommend this location as there are better hotels in town.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA and Expedia so you can book your Hotel Suites Mexico Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.