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Hotel Suites Mexico Plaza
Ranked #21 of 79 Guanajuato B&B and Inns
Reviewed 6 September 2017

We stayed at the Hotel Suites Mexico Plaza on vacation. We booked two suites that included breakfast. When we checked into our room, the room was very dirty. There was hair on the chairs and it looked like it wasn't even cleaned. When we went to breakfast, there was nobody eating. We were told that some rooms included breakfast and some rooms did not include breakfast. The hotel staff told us that ours did not. We then asked if we could purchase breakfast and were told no and that it had to be done at the time of booking. We asked if we could talk to the manager and the front desk staff game us a comment card and told us to write it down and they would pass it on. They didn't care and had very poor customer service. Another reason we booked the hotel was due to the fact it had a fitness center. When we got there is was actually closed. For what we payed for the room, it was overpriced and poor customer service. I wouldn't recommend this location as there are better hotels in town.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosQH, Gerente at Hotel Suites Mexico Plaza, responded to this reviewResponded 10 September 2017

Thanks for your comments. We apologize about the situation that you experienced with us. Cleaning is th main characteristic that we should make sure to offer. About breakfast, is unacceptable no to offer an option to our clients. We are working on all this issues to avoid them happen again.

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Reviews (128)
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1 - 5 of 128 reviews

Reviewed 27 May 2017

My dad had some doubts when he heard the price and location of this hotel, but he was surprised as soon as we arrived there. This hotel welcomes you with a smiley staff and a lobby with a nice environment. The rooms are very spacious, very clean and comfortable. The decoration is very simple, but it has everything you need to have a comfortable stay. The fact that this is in a shopping plaza, makes it very easy to park and you can even buy supplies in the supermarket across. I loved the fact that the small living room with the fridge and microwave are in a separate room (it gives some privacy if you are travelling with a big family. It is not right next to downtown area, but it is very close. We had breakfast a la carte and it was delicious (the buffet looked good too). Honestly, I rather save the money that other "colonial", no parking, small hotels charge and go for this one, specially if you are gonna spend the day out visiting the city anyways

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
Thank Lilirogz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlosQH, Gerente at Hotel Suites Mexico Plaza, responded to this reviewResponded 1 June 2017

Thanks a lot for your comments about us. We got a strong commitment to keep improving our facilities and service. Hopefully we'll see you again in our lovely city.

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Reviewed 27 November 2016

The room was clean and fairly spacious, and it was clean. The shower in the bathroom could use some tile cleaner, however. Also, the water didn't drain properly but not because the drain was slow--the drain seemed to be higher than the floor. There was only one chair in the room, in spite of being called a suite. There was a small fridge and a second sink, and two small bottles of water were provided daily. There was a tv in the room with lots of channels, however none in English. Breakfast was the same every day, but there was always fresh fruit and eggs made to order available. I did notice that they recycled silverware and napkins that appeared "unused," even if someone had eaten that setting... I had to ask for a hairdryer, and our room wasn't cleaned before 4:00 except for a day that I had requested maintenance because a towel bar fell down.

There was a lot of noise at night--dogs barking, loud music from cars in the parking lot, "reverse" beeping from delivery trucks or buses, loud guests returning at all hours, kids running and playing in the halls, very strange creaking noises, and I swear that someone was walking with very heavy feet in the room above ours except we were on the top floor.

The staff was OK--neither great not terrible.

We walked to the historic district one day--not a pleasant walk, and it took us about 20-25 minutes.

  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CONAIRAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2016 via mobile

The hotel its outside of downtown, take a UBER to centro the price it's to around $30 pesos !!
It's a nice hotel but no a hotel boutique... Sorry !
The rooms are clean, the restaurant it's fine for the breakfast..
All you gays need to be more friendly!
In general the hotel it's fine if you are looking for something nice, good, but not in downtown!!
The hotels in centro are more expensive!!
I'll return to this hotel !!

Stayed: August 2016, travelled with family
1  Thank PakoMilpas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2016 via mobile

I visited with my wife and baby, my experience was not very good, we arrived at 1pm and they said the check-in was until 3 and no room can be assigned before (this never happend to me before) anyways we went out for lunch to wait until 3 and even after that we had to wait more because the room was not ready. We finally got the room and it did not have towels, we did not care much about it until the cleaning lady came to the room with the towels, my wife and baby were sleeping and she did not care to be as noisy as posible (even when I told her that they were sleeping), the restaurant was not exception, we had included the breakfast and when we went to take it the next day they seemed very unhappy with their jobs.

In general we did not feel confortable since we did not find friendly personal there.

Stayed: March 2016, travelled with family
1  Thank Tonatiuh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Suites Mexico Plaza

Address: Carretera Panoramica | Col. San Javier, Guanajuato 36020, Mexico (Formerly Hotel Boutique Mexico Plaza)
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 79 B&Bs / Inns in Guanajuato
Price Range: ₹ 2,737 - ₹ 5,669 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Suites Mexico Plaza 3.5*
Number of rooms: 38
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