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“Excellent Service”

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The Westin Guadalajara
Ranked #11 of 129 Hotels in Guadalajara
Certificate of Excellence
Seattle
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent Service”
Reviewed 11 April 2012

Modern, well appointed hotel in Expo area. A starbucks and a few restaurants within walking distance and no pool. Overall, a good business hotel. Restaurant food was nice but pricey. Internet costs extra.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MYGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinGDL, General Manager at The Westin Guadalajara, responded to this review, 12 April 2012
Dear MYGC

We thank you very much for your comments regarding your recent stay at the Westin Guadalajara.

We are looking forward to welcome you again at The Westin Guadalajara.

Sincerely

Walter Harbich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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482 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Las Vegas, Nevada, United States
1 review
Reviewed 9 April 2012

On a recent business trip I stayed at this new property and found the hotel excellent in all regards. From the front door to the departure all the staff was quite friendly and helped with everything we asked for. We are especialy appreciative of the front desk staff and a Mr Carlos Reyes who acommodated our group with true prefessionalism at all times. The rooms were beautiful, the bar and restaurant first rate. I wish we had more time and would recommend it for business or pleasure. I have stayed at most of the other GDL hotels and this was the best.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinGDL, General Manager at The Westin Guadalajara, responded to this review, 11 April 2012
Dear Marc S

We really appreciate your feedback regarding your recent stay at The Westin Guadalajara.

It is a great pleasure to hear, that our associates, our restaurant Casa de las Rosas and our bar El Candil were up to your expectations.

We are looking forward to welcome you again at The Westin Guadalajara.

Sincerely

Walter Harbich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester Hills, Michigan
Level Contributor
643 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 419 helpful votes
Reviewed 8 April 2012

My wife and I had layover in GDL (from PVR heading to LAX) and decided to stayover in GDL as we have family in GDL. After researching multiple places we narrowed it down to Villa Ganz and Westin GDL. I asked my cousin who lives in GDL her opinion and she gave pros and cons for both places but to be quite honest with the major deciding factors were short duration (we arrived at 4 pm and left next day at 7 am) and cost. The Westin was $99/night vs >$ 170 for Villa Ganz.

Overall, we were highly satisfied with the hotel.

The hotel, which is less than a year old, is a hip modern property centrally located in Expo region of GDL. It exudes a calm modern and hip vibe...having traveled extensively this is the hip cool place you would find in LA/NY or other major trendy cities. The building is i think 20 floors and towers over the near by Hilton and other adjacent buildings.

Upon on our arrival the check in was smooth, the staff was extremely helpful, and as we walked into our room on 17th floor a gentleman walked in with some Chocolate covered welcome treats! Really nice touch!


Here is description of the facilities:


Lobby all glass with minimalist decor, ultra modern with fresh water/lemonade in front of check in area. Bar area on second level with swanky feel

Room: spacious modern well-appointed room with gorgeous bathroom decorated in nice marble plenty of counter top space in the bathroom with a spacious walk-in shower; lots of storage space, a comfortable desk/ chairs, floor-to-ceiling windows, and the always-comfortable "heavenly beds."

The staff was friendly, polite, eager to help. Everyone spoke very good English

They have roughly 40 cable channels one third of which are in English.

Cons:
No pool area, pricey internet access ~$17 USD -


All in all, though, it was an amazing short stay in hip hotel.. .. would stay here again in future

Room Tip: SPG for upgrade to nicer higher floor
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RonanJordi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinGDL, General Manager at The Westin Guadalajara, responded to this review, 10 April 2012
Dear ledezmacjl

Thank you for taking time to share with us your experiences about your recent stay at The Westin Guadalajara.

We really appreciate it to hear from our guest, that our associates, our rooms, our Heavenly Bed and our lobby surpassed your expectations.

It will be a pleasure to receive you back at The Westin Guadalajara for a longer stay next time you visit Guadalajara.

Sincerely,

Walter Harbich
General Manager
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Veracruz, Mexico
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 April 2012

Hi, I recently stayed at the Westin for a 3 day trip. Great property, I am glad Westin is opening properties in Mexico now. I do not know why it has taken so long for them. One in Monterrey would be also great and another one in Polanco, the one in Santa Fe is just too far from me. Back to my experience at the Westin Guadalajara, the staff is great, very friendly and helpful and if you are an elite, expect a nice upgrade. I really got the nicest room I have ever goten on a Westin hotel, a corner suite with a tv room, desk area, separately bedroom and a very cool bathroom with a walk in shower and separate bathtub. Amazing! I would definately stay there.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edFT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinGDL, General Manager at The Westin Guadalajara, responded to this review, 5 April 2012
Dear eaamieva

Thank you very much for your comments and compliments.

It is a pleasure to hear, that our associates were up to your expectations and that our corner suites has been the nicest room you have ever received at The Westin Hotels.

We are looking forward to receive you soon at The Westin Guadalajara.

Sincerely,

Walter Harbich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PV
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 February 2012

While there are many hotels in GDL, this is one of the nicest and the newest. The bar/lobby area is beautiful, the staff are very kind and helpful, and the rooms are beautiful. It's a very good value and well-located across from the Expo. I recommend it highly!

Room Tip: I've been 4 times and have not had a bad night's sleep ... and I've been on low and high...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank franklin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinGDL, General Manager at The Westin Guadalajara, responded to this review, 28 February 2012
Dear franklin99

We really appreciate your feedback regarding your recent stay at The Westin Guadalajara.

It is a great pleasure to hear, that our bar/lobby, our associates and our rooms were up to your expectations.

We are looking forward to welcome you again at The Westin Guadalajara.

Sincerely

Walter Harbich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Guadalajara

Property: The Westin Guadalajara
Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Phone Number:
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 129 Hotels in Guadalajara
Price range (per night): ₹ 6,072 - ₹ 21,187
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
Official Description (provided by the hotel):
The Westin Guadalajara is in one of the most prestigious areas of this metropolis. Expo Guadalajara is next door, World Trade Center, corporate offices and numerous shops are nearby.Power up in the state-of-the-art WestinWORKOUT® Gym.Escape to one of our 221 thoughtfully-designed guest rooms. The signature all-white Westin Heavenly Bed®, High Speed Internet Access, an LCD Flat Screen Television ensure that each space is a calming oasis where you can have a revitalizing stay. ... more   less 
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