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Reviewed 9 July 2017

Rooms are ok and clean but extremely small. There is little parking space so the hotel staff needs to keep moving the cars around which is not ideal. Asked for extra pillows they said they didn't have any available because other people asked for them earlier. Not really good for family but rather a place to sleep while on business or just passing through. If visiting the city there are much better options for the price.

  • Stayed: July 2017, travelled with family
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Thank Ricardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2016

As I said, a nice clean room every day. Nice Continental breakfast. Readily available taxi service. It is difficult to leave there and go anywhere on foot as the road is under construction and there is no sidewalk. This also prevents people from randomly wandering in, so there's that. Staf is very friendly and helpful.

  • Stayed: October 2016, travelled as a couple
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Thank MICHAEL F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2016

Is a nice hotel if you need efficient lodging and nothing else. The facilities are clean and well maintained, staff is nice and attentive, rooms are clean and in good shape. There is no amenities which for me was ok as I was not planning to stay at the hotel more that necessary.

  • Stayed: February 2016, travelled as a couple
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Thank MARIANO ADRIAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dolores V, Gerente at One Cuernavaca, responded to this reviewResponded 11 March 2016
Google Translation

Muy buenos días,

Agradezco su elección al quedarse con nosotros, es un gusto recibirle en esta su casa.

Saludos!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2015

If you are travellng "on the run" from Mexico City towards the Central Pacific coast of Mexico, this hotel will very much satisfy your needs. Located in Cuernavaca, just to the side of the highway that connects Mexico City with Acapulco, the hotel offers a convenient option for a quick stop. The infrastructure is brand new, accommodations are simple but comfortable and service is fast and efficient. The hotel is located at walking distance from Galerias shopping Center and from several restaurants; you can also take your car and drive to the center of Cuernavaca a city which offers a "million" beautiful things to do... In general it offers a very good value for your money.

  • Stayed: October 2015, travelled as a couple
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1  Thank SBE73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2015

Apart from an unfair tariff (almost twice their normal price) this hotel opened their activity with a lack of commitment from their employees and the manager in chart. Basically they offered one thing and later they make last minute changes of your rooms with very unrealistic explanations. too sad to say because I was a fan of Hotel One. Hope in the future better hotel chains economic categoriy will be the alternative to this lack of interest of this chain to customer's needs. as an example their online service attention like call center, phone, twitter and facebook no respond nor interest at all for this . I will stay in the room decided by manager not by me even though I paid in advance earlier, because trip road was long and I am tired but so sad to experienced this, my wish no one else go through this again as a tourist or business needs :(

Room Tip: Atencion del corporativo en sus hoteles para evitar decepciones y perdida de lealtad a la empresa
  • Stayed: January 2015, travelled with family
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4  Thank patyl_1840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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