The hotel is created in a huge land that used to be an hacienda back in the XVIII century. The place is breathtaking, surrounded by the forest and a lake, but...

1. We stayed at the biggest room available, a two floor with 4 beds, with 2 chimneys. Beautifully located in front of the lake, the bad thing, the showers in the bathrooms barely worked, the phone didn’t work and there was no light in one room.

2. We booked a massage session of 60 minutes. The massage therapist received 3 calls to her mobile phone, which she answered, and a knock on the door, which she attended... She shouldn’t have be distracted while she was in a session.

3. During the time of the year we went, the weather is very cold during the mornings and after 5pm, so the web page of the hotel offers 2 heated pools and a jacuzzi. None of the pools were heated because the heater was broken, so the water was freezing cold. Impossible to get into them.

4. There was no opened bar to get a glass of water, not to mention another kind of beverage.

5. The bunks by the pool were broken and so dirty with bird poop.

6. They have a game room with 2 pool tables, both of them were broken.

I wouldn’t recommend this place and I won’t be back for sure. Too bad because it is beautiful.

The place is nice but the rooms service and food is terrible.
The room had holes in the floor reql old tv, bedding with holes, old bathrooms and smelly.
The buffete in the restaurants especially dinner horrible cheap quality food., and they charge any drink nothing to drink is included, waiters with poor service.
Our room had several issues and they didnt offer a refund or a complimentary
Very dirty beer bottles outside the room dangerous for kids
The place and sorroundinngs incredible

I was celebrating my first wedding anniversary. So, ,we decided to make something different. We went to an Hacienda (a large landed estate, especially one used for farming or ranching) usually they were used in the 17th century to host the spanish colonizers and exploit the resources of the surroundings. In this case, San Miguel Regla is a mining zone. The Hacienda was remade to be a huge and colonial hotel. The experience is so different cause you are staying in a historical place. The rooms are colonial and cozzy. Almost each of the rooms have its own fireplace. The food is really good. Its incluided in a buffet style. I had the beatiful surprise that the staff arranged and decored my room for my anniversary celebration.