We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (157)
Filter reviews
158 results
Traveller rating
139
13
2
2
2
Traveller type
Time of year
LanguageAll languages
139
13
2
2
2
Show reviews that mention
All reviews el suspiro sister resort la vista master bedroom every morning el faro restaurant cooling pool grill night beautiful mexico resort beach jean pierre small pool short hike restaurant reservations fantastic resort weeklong stay playa las
Filter
Updating list...
25 - 30 of 158 reviews
Reviewed 22 October 2017 via mobile

I agree with many of the prior reviews. It was hard to leave this lovely hotel. The staff was wonderful. Antonio in La Vista is a talented guy and very friendly. Marianna took care of our room and did an amazing job with our towel animals everyday. When I missed the chocolate croissants one morning, the staff in charge of breakfast at La Vista made sure there were some in our room basket everyday. The food at La Vista and Suprio was very good. The snacks at Bamboo were also good. The view from our room was breathtaking. Traveling to Pacifica Ixtapa for the beach and El Faro was ok. It was incredibly humid while we were there so waiting for the van and the ride over were pretty hot. None of the restive have AC so some nights could get hot. But everyone said this level of humidity was very unusual. The room AC was very good. Staff all around and local people in Zihuatanejo were wonderful. Welcoming and proud of their businesses and Country. Walking to Los Gatos beach was a rocky hike but worth it. La Ropa beach is an easy walk but not at beautiful. We will definitely be back.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Scenic574851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this reviewResponded 5 February 2018

Dear Guest,

We loved your review, thank you very much for the time you took to write us about your experience in Pacifica Grand, for us is amazing to read these kinds of comments and know that our customers are having the best vacation experiences. This certainly encourages us to continue working to improve even more.

Best regards from Zihua and see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

Pacifica Grand…it’s difficult to know where to start. What an amazing week!! Actually we don’t want to even write this, because we want to keep the place all to ourselves!! Upon arrival, we were dropped off right at our room looking out over the bay. Yahaira and Manuel were there promptly to welcome us and familiarize us with the property. The setting…beautiful. The room, the view; spectacular. Plunge pool on the deck; got used every day…sometimes twice.

But kudos have to be given to the amazing people that made our 25th anniversary week so very special. Yahaira took care of arranging all our restaurant reservations and transportation…also, our special anniversary day!! Manuel took amazing care of us at the pool bar and made sure we had delicious meals at lunchtime and made special drink concoctions every day, sometimes even bringing in special ingredients to create some of the best margaritas we have ever had. Also, if you are going there you have to ask him to make his personal drink, the “Manuelito”.

We were in building 3 and La Vista restaurant was directly upstairs. Had breakfast there every day and the breakfast chef on the grill cooked our eggs to order, perfectly. The buffet had many options which changed daily, and enough selections to make anyone happy. Gabriel was our amazing waiter in the mornings (and one evening at Suspiro). La Vista restaurant, upstairs has a grill night on Saturday. The filet and mahi mahi were excellent. The other three nights they are open they have an Italian theme with more than plenty of options. The nights La Vista is closed, we went up the hill to restaurant Suspiro for their Mediterranean cuisine and spectacular views. Our waiter, Antonio took amazing care of us! As well as the other restaurant staff who helped; Jhonny and Mauricio, were directly involved but there were many others who helped to make our dining experience enjoyable.

In short, the resort is amazing (low key…exactly what we were looking for!). But the topper was the staff who made us feel so welcome, appreciated and almost like we were family! We are already planning our next vacation and Pacifica Grand is at the top of our list!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this reviewResponded 5 February 2018

Dear David,

We are very happy to know that you had an incredible experience in our facilities, thank you for taking the time to talk to us about your whole experience in Pacifica grand, and thank you for talking about every detail. We are full of happiness to know that you have had a pleasant holiday and that the food, our staff, and our facilities have exceeded your expectations. Thanks for your visit and for the trust, we hope to see you soon again for this your house,

Best regards from Zihua,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

Lovely place, friendly staff.
Small and quaint resort, if your not looking for the big city feel, you'll find it here.
One main pool each room has a small pool on balcony
Two restaurants and one snack shop by main pool.
Room are clean and large enough for a family.

Date of stay: September 2017
Trip type: Travelled with friends
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this reviewResponded 5 February 2018

Dear JP,

Thank you very much for your visit, we are pleased to hear that you had a great vacations in Pacífica Grand. Greetings from this paradise and hope to see you soon back.

Pacífica Grand Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

Spent a considerable amount of time looking for an opportunity to have a family vacation that would have the feel of Mexico I experienced when traveling thirty years ago. Pacifica Grand was the solution, delivered an entirely different feel from recent trips to other Mexico resorts and made us feel comfortable from the moment we arrived.

I corresponded several times with Pacifica Resorts Concierge, Napoleon, to make sure vacation details were finalized and ensure my daughter’s dietary needs were addressed. Napoleon worked with Fernando to make reservations, arrange massages, book taxis for fishing trips, and coordinate special meals with Michel the resort restaurant captain and Johnathan the head chef. At every meal, Michel or one of his staff would discuss meal options with my daughter and make sure she was happy with her choice. Each meal seamed to get better and Johnathan would frequently come to our table to ensure she was happy with her meal. Johnathan also prepared the fish we brought back from great fishing with the Gitana fleet and Captains Santiago and Adan Valdovinos. Each and every member of the Pacifica Grand team worked together to produce a very relaxing vacation. If your schedule allows, make reservations at El Suspiro and La Vista during sunset to enjoy the beautiful view of the bay!

The two bedroom suite was open air design with perfect views of the bay. Since the resort is remote and relatively small, it is a short walk to everything, quiet, and relaxing.

We were lucky enough to combine a week at Pacifica Grand with a second week at Pacifica Master Sands Ixtapa. Napoleon and Fernando arranged a flawless transfer from one resort to the other without having to check-out / check-in and transferred charges so we only had to check-out once.

If you are looking for a relaxing, full service, all-inclusive Mexico vacation with old Mexico feel, Pacifica Grand will deliver!

Date of stay: June 2017
Trip type: Travelled with family
2  Thank justfishing2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this reviewResponded 5 February 2018

Dear justfishing2017,

First of all, thank you for choosing us, and thank you for taking the time to write us about your Pacifica Resorts experience. Undoubtedly Pacifica Grand is a paradise, we are very happy to know that you and your family spent an incredible vacation time. Thank you for recognizing the great work of our staff, we hope to see you back very soon,

Best regards from Zihua.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2017

The Pacifica Grand Resort is a quiet little secret place that has a most spectacular view of the bay. You can sit on your deck and watch the fisherman go out to sea. You can sit in the small pool on your deck and just enjoy the cool of the water while you drink your morning coffee, which is delivered to your room every morning, along with some breakfast pastries. Yahaira, the concierge will do everything within her power to make all of your wishes come true while you are staying here. She asked me what I would like for meals. I told her that I would love to have lobster for one meal. She made it happen on our final evening here. Johnny, at the pool, will make your pina colodas however you want them. And he always serves them with a smile. Everyone here was so friendly and helpful, it was hard not to feel relaxed. The meals are so good that we just wanted to eat more and more. And the servers are always there to clear an empty plate, refill your coffee, or bring you another drink, Manuel set up several excursions for us. We spend one day on the water fishing, but only caught a few small fish. We went snorkeling and had lunch on Ixtapa Island, There is just so much good that I can say about this resort, I certainly hope to come back here at least a few more times. It was WONDERFUL!!

Room tip: Every room has an excellent view and every room has a mini pool on the deck. There are no bad rooms here.
Date of stay: June 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
3  Thank HarlanE4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Grand, responded to this reviewResponded 5 February 2018

Dear Harlan,

First of all thank you very much for your visit and trust in Pacific Resorts, thanks for taking the time to write us about all your experiences in our facilities. We're glad that know that you enjoyed your stay and that everything was better of what you expected. Definitely our staff is the best we have, and is what makes us different from all other hotels, really all are very happy in what they do and that is reflected, again thanks for the trust, thank you for your comments, and we hope to see you back son in Zihua,

Best regards from all the staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews