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“Outstanding service with beautiful scenery”
Review of Pacifica Grand

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Pacifica Grand
Ranked #16 of 78 Hotels in Zihuatanejo
Certificate of Excellence
Reviewed 4 weeks ago

When You First See The view, you are in awe. THe rooms and amenities are Outstanding. Service is impeccable. Gabriel by the pool and Mariana, our maid, were fabulous. The restaurants were great and the waitstaff professional and courteous. Particularly, Antonio and Javier. A special shoutout to Napolean our Concierge for all his help. . Make sure you do the all-inclusive. Definitely worth it.

Room Tip: We had room 312 which was a 2 bedroom. Great view.
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Stayed: November 2017, travelled with family
Thank mamameatball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (129)
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2 - 6 of 129 reviews

A TripAdvisor Member
Reviewed 22 October 2017 via mobile

I agree with many of the prior reviews. It was hard to leave this lovely hotel. The staff was wonderful. Antonio in La Vista is a talented guy and very friendly. Marianna took care of our room and did an amazing job with our towel animals everyday. When I missed the chocolate croissants one morning, the staff in charge of breakfast at La Vista made sure there were some in our room basket everyday. The food at La Vista and Suprio was very good. The snacks at Bamboo were also good. The view from our room was breathtaking. Traveling to Pacifica Ixtapa for the beach and El Faro was ok. It was incredibly humid while we were there so waiting for the van and the ride over were pretty hot. None of the restive have AC so some nights could get hot. But everyone said this level of humidity was very unusual. The room AC was very good. Staff all around and local people in Zihuatanejo were wonderful. Welcoming and proud of their businesses and Country. Walking to Los Gatos beach was a rocky hike but worth it. La Ropa beach is an easy walk but not at beautiful. We will definitely be back.

Stayed: October 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

Pacifica Grand…it’s difficult to know where to start. What an amazing week!! Actually we don’t want to even write this, because we want to keep the place all to ourselves!! Upon arrival, we were dropped off right at our room looking out over the bay. Yahaira and Manuel were there promptly to welcome us and familiarize us with the property. The setting…beautiful. The room, the view; spectacular. Plunge pool on the deck; got used every day…sometimes twice.

But kudos have to be given to the amazing people that made our 25th anniversary week so very special. Yahaira took care of arranging all our restaurant reservations and transportation…also, our special anniversary day!! Manuel took amazing care of us at the pool bar and made sure we had delicious meals at lunchtime and made special drink concoctions every day, sometimes even bringing in special ingredients to create some of the best margaritas we have ever had. Also, if you are going there you have to ask him to make his personal drink, the “Manuelito”.

We were in building 3 and La Vista restaurant was directly upstairs. Had breakfast there every day and the breakfast chef on the grill cooked our eggs to order, perfectly. The buffet had many options which changed daily, and enough selections to make anyone happy. Gabriel was our amazing waiter in the mornings (and one evening at Suspiro). La Vista restaurant, upstairs has a grill night on Saturday. The filet and mahi mahi were excellent. The other three nights they are open they have an Italian theme with more than plenty of options. The nights La Vista is closed, we went up the hill to restaurant Suspiro for their Mediterranean cuisine and spectacular views. Our waiter, Antonio took amazing care of us! As well as the other restaurant staff who helped; Jhonny and Mauricio, were directly involved but there were many others who helped to make our dining experience enjoyable.

In short, the resort is amazing (low key…exactly what we were looking for!). But the topper was the staff who made us feel so welcome, appreciated and almost like we were family! We are already planning our next vacation and Pacifica Grand is at the top of our list!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

Lovely place, friendly staff.
Small and quaint resort, if your not looking for the big city feel, you'll find it here.
One main pool each room has a small pool on balcony
Two restaurants and one snack shop by main pool.
Room are clean and large enough for a family.

Stayed: September 2017, travelled with friends
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017

Spent a considerable amount of time looking for an opportunity to have a family vacation that would have the feel of Mexico I experienced when traveling thirty years ago. Pacifica Grand was the solution, delivered an entirely different feel from recent trips to other Mexico resorts and made us feel comfortable from the moment we arrived.

I corresponded several times with Pacifica Resorts Concierge, Napoleon, to make sure vacation details were finalized and ensure my daughter’s dietary needs were addressed. Napoleon worked with Fernando to make reservations, arrange massages, book taxis for fishing trips, and coordinate special meals with Michel the resort restaurant captain and Johnathan the head chef. At every meal, Michel or one of his staff would discuss meal options with my daughter and make sure she was happy with her choice. Each meal seamed to get better and Johnathan would frequently come to our table to ensure she was happy with her meal. Johnathan also prepared the fish we brought back from great fishing with the Gitana fleet and Captains Santiago and Adan Valdovinos. Each and every member of the Pacifica Grand team worked together to produce a very relaxing vacation. If your schedule allows, make reservations at El Suspiro and La Vista during sunset to enjoy the beautiful view of the bay!

The two bedroom suite was open air design with perfect views of the bay. Since the resort is remote and relatively small, it is a short walk to everything, quiet, and relaxing.

We were lucky enough to combine a week at Pacifica Grand with a second week at Pacifica Master Sands Ixtapa. Napoleon and Fernando arranged a flawless transfer from one resort to the other without having to check-out / check-in and transferred charges so we only had to check-out once.

If you are looking for a relaxing, full service, all-inclusive Mexico vacation with old Mexico feel, Pacifica Grand will deliver!

Stayed: June 2017, travelled with family
2  Thank justfishing2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pacifica Grand

Address: Zihuatanejo Lote 11 y 12 Manzana 7 | Secc. Prolong. Zona Hotelera, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Zihuatanejo
Price Range: ₹ 16,055 - ₹ 16,636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacifica Grand 4*
Number of rooms: 133
Also Known As:
Pacifica Grand Hotel Zihuatanejo

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