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“Paradise!”

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Villa del Sol Resort
Ranked #11 of 78 Hotels in Zihuatanejo
Certificate of Excellence
Reviewed 29 March 2012

Upon arriving to this property we were warmly greeted and escorted to our rooms with a brief tour of the property. It is absolute paradise. I was here on business but plan on coming back for vacation! There would be no need to leave the property. With a private patio and hot tub in the room, to the pools on the property as well as the beach being 10 steps away-it is the complete getaway experience! Coffee service along with various pastries quietly left outside your door every morning made the experience that much better. Room service was exceptional (and also included), as well as food and drinks at the 2 restaurants (on the beach!). I would recommend this experience to anyone looking for a quiet, beautiful, secluded vacation.

Room Tip: Choose a Lagoon Sweet!
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  • Stayed: March 2012, travelled on business
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Thank KP4_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBdelaM, General Manager at Villa del Sol Resort, responded to this reviewResponded 4 April 2012

Dear KP4_12

Warmest greetings from Viceroy Zihuatanejo.

I really appreciate the positive things you mention about our resort. I am glad to learn that you enjoyed your stay.

On behalf of all the staff we appreciate your preference and we really look forward to keep welcoming you for many years to come.


Sincerely

Carlos Blanco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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359 - 363 of 782 reviews

Reviewed 28 March 2012

In March 2012 we made our 8th visit to the resort, formerly, Villa del Sol, then Tides Zihuantejo, now a Viceroy hotel and each change in ownership diminishes the resort experience. The extraordinary level of service that was the hallmark of Villa del Sol is long gone. Many great employees have survived the ownership changes, but due to continued layoffs (30 or so more we hear since Viceroy took over) the attention to detail and the staff per guest ratio is significantly down. The location is perfect, the weather is perfect, the water is perfect, but of course the hotel owner does not impact those areas and cannot ruin those aspects of Playa la Ropa. The wait staff at the beach, although very friendly and accommodating, were spread too thin to serve everyone timely and we assume the kitchen staff was reduced as well since it took almost 2 hours to be served lunch one day. The diminished security presence has allowed beach vendors to be more aggressive and prevalent than in the past, parasailing rides launched nearly in front of the resort blocking the bay view, beach towels weren't available at times in the morning, trash could be seen at various palapa tables and on the private beach area left over from the day before, none of which would have happened in the past. On several occasions the small boutique store on site was in the care of a single person also responsible for the spa desk. The immaculate palapa side table service (set early whether you chose to eat lunch or not) and Fidel and his team offering the daily food special on a platter are a thing of the past. Minor or not, I have about 10 more I can list, all the aforementioned add up to the diminished resort experience. Again, individual staff members are not to blame and are one of the many reasons we return year after year because it is like visiting old friends. Hopefully Viceroy owners/management understand that the resort does not need an overall upgrade, although certainly some upgrades would be useful, as much as they need to increase staff to improve service and make certain the resort do not fall into disrepair (the walking bridge in the lagoon area looks like it hasn't been repainted in a couple years)

  • Stayed: March 2012, travelled as a couple
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5  Thank TalesfromNowhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

I have nothing but fantastic things to say about The Viceroy. It's quiet, beautiful, and an ideal place if you want to get away and just relax. The rooms are fantastic, the food is good in both restaurants and the staff is warm, caring and knowledgeable. This was the first time my sister and I visited Zihuatanjeo and we were a little concerned about our safety, but once we arrived at the hotel, we knew we were safe and in good hands. I highly recommend this hotel to couples, especially honeymooners as it's very romantic. My next trip to the Viceroy will definitely be with my husband!

Room Tip: Ask for a Jr. Suite with an infinity pool. It costs more, but it's worth it. Also, stay on the...
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  • Stayed: March 2012, travelled with friends
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Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBdelaM, General Manager at Villa del Sol Resort, responded to this reviewResponded 4 April 2012

Dear Kathleen M.


Thank you for the comments you posted on Trip Advisor regarding your recent visit at Viceroy Zihuatanejo. It is only through your feedback that we can improve our services and amenities.

I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come.

Best wishes from all of us. Gracias !!

Sincerely,

Carlos Blanco
General Manager

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Reviewed 26 March 2012

The setting{ La Ropa beach},the weather{flawless}, the staff, the amenities,the food and drinks{fantastic} . I have visited Zihuatanejo several times and this was the best vacation yet! The Viceroy-Zihuatanejo will exceed your expectations. Janet B.

  • Stayed: February 2012, travelled with friends
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Thank janet b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

From welcoming us at the entrance to the resort, to efficiently handling our leave, the Viceroy Zihuatanejo was a dream. Lots of little things like daily tea and pastries as an amenity and the excellent service from all of the staff made the entire experience amazing. The resorts setting was more beautiful than I had imagined, and the resort itself was much larger than I originally thought. The pools are small, but you have the ocean! The staff was always friendly and attempted to anticipate our needs (drinks, towels etc.). Their proactive approach made me feel like they really cared about you.

We went just last week, and it seems as if the resort is under capacity---perhaps due to fear of Mexico's unstable criminal climate.

I can say without a doubt that I felt completely safe on the resort property, and also completely safe when exploring the town of Zihuatanejo.

I recommend taking a cooking class---we had Freddie one of the chefs teaching us and he was really awesome helping us on a tour through Zihuatanejo to find the food we would use in cooking and also pointing out a tequila shop (which I was interested in to bring gifts back). He also seemed like he really cared about our experience and was very knowledgeable about the area.

Room Tip: We had a normal room (room 10 actually) not a beach suite or anything special. Honestly, that's...
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  • Stayed: March 2012, travelled as a couple
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2  Thank Wolfgang R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBdelaM, General Manager at Villa del Sol Resort, responded to this reviewResponded 22 March 2012

Dear Wolfgang R

Thank you very much for have chosen our resort to spend your vacations.

I sincerely appreciate your compliments to the staff as they are the most valuable asset to Viceroy Zihuatanejo.

Please know that your constructive feedback help us to continue with our services, especially in such a positive way as you did.

We look forward to welcoming you again. GRACIAS !

Sincerely,

Carlos Blanco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa del Sol Resort

Address: Carretera Ecenica s/n | Playa la Ropa, Zihuatanejo 40880, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#5 On the Beach Hotel in Zihuatanejo
#5 Top resorts Hotel in Zihuatanejo
#8 Luxury Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo
Price Range: ₹ 34,210 - ₹ 62,729 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa del Sol Resort 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Villa del Sol Resort, Zihuatanejo, A Destination Luxury Hotel ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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