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Review Highlights
Stunning sunset!

My husband and I sailed with Picante on February 15 and we had a great time, the crew was... read more

Reviewed 3 days ago
Waimeawahine
,
Portland, Oregon
via mobile
Sunset cruise

If you are in the Zihua area you should book a sunset cruise on the Picante catamaran, the crew is... read more

Reviewed 1 week ago
sbcliff
,
Vancouver, Canada
via mobile
Read all 137 reviews
  
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Reviews (137)
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All reviews sunset cruise captain and crew light dinner sunwing rep small snack whale watching mixed drinks spinnaker sail beautiful evening different perspective great sunset rice excellent trip visit ixtapa a lot of fun spoke excellent english life vests
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Reviewed 23 January 2018

We just sailed on the Picante for the third time (and certainly not our last). Great attentive crew. Food and drink were good and plentiful. Snorkeling at Manzanillo beach was excellent and the spiniker sailing was fun and entertaining as heck. Great bang for the buck and good for all ages.

Date of experience: January 2018
Thank ted61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy T, Guest Relations Manager at Picante Sailing Catamaran, responded to this reviewResponded 31 January 2018

Hola Ted61!
Thank you for taking time to post your review!
It is always a pleasure to have you on board, and we look forward to your next sailing with us!
Best Regards to You and Yours,
The Picante Crew

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Reviewed 17 January 2018

We took the sunset cruise and would recommend it highly. The Captain and crew spoke excellent English and gave a super explanation of the area as we sailed by. The light dinner and superb service on board could not be topped

Date of experience: December 2017
Thank 2dstgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy T, Guest Relations Manager at Picante Sailing Catamaran, responded to this reviewResponded 22 January 2018

Hola, 2Dstgr!
Thank you for taking time to post your review; we appreciate it! Hope to see you again soon!
Best Regards to You and Yours,
The Picante Crew

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Reviewed 16 January 2018

We were picked up at hotel and had to make a few more stops before the boat. Bus was great and paying and boarding painless. The snorkeling was good as well as the sail and swim. The Captain and crew make this a very fun day - would go again.

Date of experience: January 2018
Thank Bararteg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandy T, Guest Relations Manager at Picante Sailing Catamaran, responded to this reviewResponded 22 January 2018

Hola Bararteg!
Thank you for your review; we do hope you come out sailing with us again! See you then!!
Best Regards to You and Yours,
The Picante Crew

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Reviewed 29 December 2017 via mobile

We went on the sunset cruise and had such a good time we decided to book the snorkeling trip. Unfortunately we ended up getting sick and unable to go. When we called Picante office to let them know we couldn’t make it due to illness we were spoken to rudely and told we need to give advanced notice because they we waiting for us and they already bought our food. We apologized since we couldn’t plan our illness in advance. Unprofessional way to handle the situation

Date of experience: December 2017
Thank Vickipaulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PicanteCatamara... Z, Guest Relations Manager at Picante Sailing Catamaran, responded to this reviewResponded 5 February 2018

Hi Vicki,

First - we hope you are both feeling better by now, and that it was nothing serious.

Second - there is definitely some form of miscommunication going on...

From what you wrote above, it seems someone else may have done the reservations and communication (to quote you " We went on the sunset cruise and had such a good time we decided to book the snorkeling trip"). Actually, you had booked in advance BOTH the Sail and Snorkel as well as the Sunset cruise, both to be paid upon arrival. You also understood that we did you a courtesy of respecting your request to NOT pay for both cruises when you went out on the Sunset cruise. With advance reservations, we ask for payment in advance.

When you had booked, you were advised that we would need advance notice of cancellation. Of course we know that things happen to each and every one of us, and of course we take that into consideration. We are all human, after all! We also assume that if someone does NOT call to cancel, that they are on their way, and we will hold the boat up for them. The paying guest on board may not always be in agreement with that, but we respect our reservations - as we did YOURS. Yes, even though you had not paid in advance.

As for the Snorkel trip and phone calls:

1. We made a courtesy call to your cell phone on the day before to confirm directly with you that you indeed were planning to come; this of course happened before you became ill. You were happy to confirm, and agreed to be at the office by 9:30am. Boarding begins at 9:45am, and the boat sets sail at 10:00am.

2. On the day of the cruise, you did not appear nor call us; we tried to call your cell from 9:45am to 10:05am. We assumed you were on your way and could not answer the phone - but we could not hold the boat any longer and they set sail 5 minutes late, even though we still had not heard from you. I am sure you understand that our guests were anxious!

3. At 10:10am (40 minutes LATE), you finally called to advise us you were not coming. It was explained to you in a courteous manner that we were sorry you were ill, and that for future reservations please remember the reasons we ask for advance cancellations. I am sure that because you were feeling very ill, you misinterpreted that as rude.

We are glad you got to experience the Picante on the Magical Sunset Cruise and had a wonderful time. We are also very sad that the your illness ruined your day - not just for another trip on the Picante, but ruined your day, period!! Nobody enjoys being ill, especially on vacation!! We do hope you are both fully recovered, and that you indeed will return to this side of Paradise and come back out with us.

Have a wonderful year!

Best Regards to You and Yours,

The Picante Crew

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Reviewed 28 December 2017 via mobile

My mom and I went on the Sail and Snorkel trip and it was so so so much fun. My mom didn’t snorkel and still had a blast. The staff is super nice. The snorkeling at Playa Manzanillo was amazing. One of the crew members caught a octopus and a starfish for us to hold. Then we had lunch (meat sandwiches, guacamole, fruit, etc), sailed around the pacific and went into zihua bay and parasailed (spinnaker sailed) off of the catamaran! It was a great experience and we would highly recommend!

Date of experience: December 2017
Thank Alice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PicanteCatamara... Z, Guest Relations Manager at Picante Sailing Catamaran, responded to this reviewResponded 5 February 2018

Hi Alice!

Thank you so much for posting your review! Your words are a song to our ears! We are glad you and your mom came out to play, and we hope you return again SOON!

Best Regards to You and Yours,

The Picante Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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