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All reviews sushi bar french restaurant hacienda pool la catrina le delice seafire restaurant specialty restaurants lobby bar rooftop pool partial ocean view junior suite adult only pool close to the airport dinner reservations kids club the wait staff main pool
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11 - 16 of 5,789 reviews
Reviewed 17 November 2022 via mobile

The resort is beautiful. Well kept. The food at the buffets were delicious. The staff there were all friendly and easy to communicate with. Roberto was awesome. Always made sure my family and I were well taken care of. I think it’s the best hotel in that area honestly

Date of stay: November 2022
Trip type: Travelled with family
Thank patricksR4334KH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 November 2022

My company booked the whole resort and convention center for a retreat. Overall it was a pleasant experience! There are several restaurants and food options throughout the resort. There are two buffet style and three sit down and order off a menu style. The food was decent! Nothing to write home about, but it wasn't awful either. There are plenty of bars throughout the resort, so if drinking is your thing, this is the place for you (same goes for most all inclusive resorts). If you are someone who gets a lot of mosquito bites, bring bug spray! There are a ton of them by the water and outdoor restaurants. The layout of the resort took a day or so to get used to because not all the elevators take you to the same places, so make sure you find a map. They have a web app you can use to find a map, hours of the restaurants, order room service, and more. The house keeping staff are really attentive and thorough. They always refill the minibar (free) with sodas, beer, and bottled water. If you want/need more, just call the front desk. Most of the bars have soda and bottled water too.

Room tip: Middle floors are quieter since there is a roof-top bar with loud music.
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank bethanyhA1768FJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 November 2022 via mobile

Firstly this is no longer a Hilton Hotel as unbeknown to us it was being taken over by Krystal group (think they’re a US owned group) half way through our stay , certainly not 4 stars. This was only mentioned to us on our first evening by reception but no other information about how the transition might affect us - Bit shambolic in terms of my husband having to advise reception that the WIFI had changed and after 3 phone calls they managed to find out what was going on in terms of how to access it. The old room card keys were being replaced by wrist band system but it was only through hear say from other English speaking guests that we knew we had to go and ask for them to be changed. We had paid for 2 Suites as there’s 3 of us and our Daughter is an adult so enjoys her own space. The first room we were taken to (Garden Room / allegedly a suite) had a terrible stale damp aroma to it and if you call a 2ft brick wall in front of you a scenic garden view then I’m the man on the moon ! The second room (Pool Suite) evidently reception said was an upgrade but we’d already expected that as part of the price of what we paid for our holiday , was clean & spacious but really not 4 stars. For an all inclusive based stay you expect the food options to be decent but sadly they weren’t. The main buffet restaurant was like a school canteen and food options were poor. Speciality restaurants were hit and miss in terms of quality and whether they were open but I can’t grumble at the Italian themed one which was nice or the Sushi restaurant in the main part of hotel at the Skybar which was very good shame it only opened throughout the day.
We stayed at the Hacienda / Adults only side and to be fair the staff couldn’t do enough for us at breakfast or round by the pool during the day , really friendly always smiling.
Fair enough I’m not under any illusion that when you pay for an all Inclusive holiday you expect that you may need to eat out occasionally depending on your taste & preferences but we ended up eating out for 6 of the 10 days in some of the top restaurants either in the old town / Malecon area or just near to the hotel which were great.
But that’s added another £800 to an already expensive holiday.
Weather was beautiful and views amazing , lovely part of Mexico would come back but definitely not to this resort

Date of stay: October 2022
Trip type: Travelled with family
1  Thank Radders40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 October 2022

This resort was so nice the staff was so friendly and helpful. We had great service from Edwin and Antonio at the Sea Fire and Alcatraz was great fun at the pool. Edgar was so helpful at the front desk and Milton was the best bartender.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 30518990jar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 October 2022

I rarely write reviews but this Hilton deserved one solely on their customer service. My friend and I came to stay for her birthday weekend and booked a suite. The experience itself as far as the inclusive resort was not what we were expecting. The building is run down and they’re doing renovations but it’s also being bought out by another company so it just is what it is right now. However, since we were displeased with some things upon the first couple hours of arrival the staff jumped into action to help us book the other Hilton at the riviera. Major thank you to Enka Ibańez the manager and Raul Cervantes for going above and beyond to treat us to dinner that evening to make our stay more pleasurable and getting us an SUV to the other resort free of charge.

To top it off the bell hop boys were amazing (Alejandro and Luis) and we’re super fun to chat with while we waited on accommodations. Thank you for having such a wonderful staff to take good care of my friend and myself!! The staff I listed deserve some appreciation and a shout out!

Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Hayley B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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