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All reviewsabandoned hoteljack hammeringwalking distance to the maleconadult only poolwhale watchingbedroom suitetime share presentationlobby barbeach vendorsmexican foodpool sidethe entire staffnachospesostoweriguanaspablo
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Reviewed 14 April 2017 via mobile

Spent a week there in Jan 2017 with family (kids 11 and 6).

Pros:
- Very clean

- Friendly service

- Central location (15-min walk to downtown)

- On the beach

- Low all-inclusive price

Cons:
- Food is just average and only two restaurants are available (all-you-can-eat and a-la-carte that works evenings only)

- Basic accommodation

- Entertainment is lacking (mostly in Spanish to cater to local majority visitors)

- Abandoned hotel nearby ruins the experience

- Kids club didn't work due to construction

- Wifi is weak and usually not working

Stayed: January 2017, travelled with family
4  Thank Vladan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Costa Clu... P, Atención a Clientes at Costa Club Punta Arena, responded to this reviewResponded 20 May 2017

Good afternoon, we thank you for your preference and the time you took to share the details of your stay with us, we are sorry to learn that your stay was not completely satisfying, we are taking action to improve and provide a better service. Hooping to see you againg, we wish you and exellent evening.

Cordially
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2017

We stayed at this hotel for a week. The price was fantastic. The food was good providing you get to the buffet early enough. Seems to be slim pickings later. Drinks were great. Service was good. Room was clean. Pool was very noisy, but we quickly located the adult only pool above the Italian Restaurant. It was small but lovely. The ocean was just ok. I prefer the Caribbean side as opposed to the pacific. Construction happening which was nice to see. Empty half built building blocking view of the ocean, but hey what can ya do.

The best two things we did was a tequila tour. We went up to the mountains to the tequila distillery. Was fantastic. We also did the Pirate cruise. We went on the night time one and it was the best night ever. Loved it.

  • Stayed: March 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank LauraHDuncan_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Costa Clu... P, Atención a Clientes at Costa Club Punta Arena, responded to this reviewResponded 25 April 2017

Good afternoon, Costa Club Punta Arena Hotel, thanks you very much for your kind comment for us, we are pleased to know that our clients are completely satisfied with the services received, we were glad to know that you have had a few excellent vacations, and even more that we have been part of them, we sincerely hope to have the opportunity to serve you again in a near future. Without more for the moment we wish you an excellent day.

Cordially
Customer service

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Reviewed 3 April 2017

Costa Club in Puerto Vallarta is best described as a hidden gem.The setting is beautiful. Sure the resort is old and well worn but it runs like a well oiled machine. The price is right. The food is very good. Right from the front desk staff to the ladies tiding and cleaning the rooms the entire staff are wonderful. Particular cudos to Paulo and Edgar in the dining area and to Iggy in the Italian restaurant . Real professionals. We had a wonderful stay at Costa Club thank you one and all. P.S> We even got to see a turtle lay her eggs on the beach at the resort.

Room Tip: Ask for a room with a balcony away from the Stage area
  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank S782KLkathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Costa Clu... P, Atención a Clientes at Costa Club Punta Arena, responded to this reviewResponded 24 April 2017

Good afternoon, on behalf of all our staff of Hotel Costa Club Punta Arena, we thank you for your comment, through each of your comments we know our areas of opportunity in order to improve. We send you warm greetings and wish you an excellent day. Come back soon!

Cordially
Customer service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2017

We booked as this was somewhat of a last minute vacation and we wanted a deal. We also do not spend much time at the resort as we visit surrounding towns and friends - we also like to eat at the restaurants off the resort.

We stayed in Tower 3--would have liked to been closer to the pool but this Tower was close to the lobby. We had a king size bed - room was very clean and supplies always stocked up.
The grounds, the rooms, pools, eating areas were very clean and the staff were just outstanding.

It is an older resort but overall a very nice stay with absolutely wonderful stay.

We hung out at the adult pool most of the time--its very quiet and nice area - no kids during our time and the resort was very busy with families and kids.

Room Tip: Towers closer to pool are appealing - towers 13 and 15. We stated in Tower 3 which was close to the lobby which we did not mind.
  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Costa Clu... P, Atención a Clientes at Costa Club Punta Arena, responded to this reviewResponded 24 April 2017

Good afternoon, it is nice to know that your stay at Costa Club Punta Arena Hotel was pleasant, thank you very much for allowing us to be part of your vacation in Puerto Vallarta, each of your comments help us to improve and maintain that we are doing well, we hope you will repeat your visit soon, so we can provide our services again.

Cordially
Customer service.

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Reviewed 17 March 2017

My brother and I recently stayed at the Costa Club while in Vallarta. We had booked rooms on the last minute. The resort is older but is very clean. The staff were all friendly and the food was very good. We booked the all inclusive and the food wasn't your typical buffet style of food. There was a good selection daily and there were new types of food every day. The drinks were good and not watered down as they are at most all inclusives That I have stayed at. There is an area where some of the iguanas come to daily and they were interesting to watch and gave people good photo opportunities. I would definately stay here again. There are 3 pools with one being for adults only and the other two for families. We sat by the adult pool and there no kids in there as I have seen other people comment on. The staff checked on us regularly to see if we needed more drinks. It was a very relaxing stay.

  • Stayed: March 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank rhinelandermike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Costa Clu... P, Atención a Clientes at Costa Club Punta Arena, responded to this reviewResponded 24 April 2017

Good afternoon, it is a pleasure to have served you, and even more to read your kind comment, we are glad to know that your stay with us was fully pleasant; that the service we offered was to your liking. We hope you will repeat your visit in the not too distant future, and thus have the opportunity to offer our services again. Have a great day.

Best regards,

Customer service

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