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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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4,017
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104
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29 - 34 of 5,710 reviews
Reviewed 4 weeks ago via mobile

We had an amazing trip! The servers are fun, kind, attentive and so generous to our daughter! We look forward to our next trip so we can see our friends Fernando, Oliver, Sofia, Antonio, and Enrique again!

Date of stay: March 2021
Trip type: Travelled with family
Thank danielhW3206MT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Now Amber Puerto Vallarta Resort & Spa - All Inclusive, responded to this reviewResponded 4 weeks ago

Dear, danielhW3206MT,

Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and products. Our team looks forward to having you back in the not too distant future. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

Cordially,
Alejandra Geyer
Social Media Coordinator & eConcierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My 10 friends and I have been waiting 2 years and 2 cancellations since we made the original reservations for our upcoming stay at Now because of COVID. Now in the home stretch of finally getting to go, I want to thank Brian Suarez for taking care of us before we have even arrived. Brian has been so helpful so far and I am sure we will be taken care of when we arrive. This will be our 3rd trip (Secrets once and Now once).

Thank you Brian

Date of stay: March 2021
    • Value
    • Location
    • Service
1  Thank snapguy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Now Amber Puerto Vallarta Resort & Spa - All Inclusive, responded to this reviewResponded 4 weeks ago


Dear, snapguy4u,

I would like to thank you for choosing our resort as your host on your recent getaway to Puerto Vallarta. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests.

On behalf of the hotel, we thank you for your preference and we hope to be able to do so in the near future, with you enjoying our facilities and creating new unforgettable moments.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

I think you will have great time of you do your homework to find the best deal. Excellent staff. The one area that you might want to think about it that EVERY morning around six outside one tower where the employees park their car on the street there is a car washer who begins at 6am, singing at the top of his lungs, screaming back and forth with the taxis, sometimes with music and sometimes without. If you want a 7am alarm, you will love it. Otherwise you might want another hotel. Same employees are blocking emergent access; good luck getting a fire truck in! To make things even better, forget which day of the week, but a hotel empure is out on the same sidewalk with his gas powered leaf blower at about 6:30 am. Hotel management might be efficient but not sure if they have the brains they were born with. Both are easy fixes.

Date of stay: March 2021
Trip type: Travelled solo
1  Thank juandC5853RZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Now Amber Puerto Vallarta Resort & Spa - All Inclusive, responded to this reviewResponded 4 weeks ago

Dear, juandC5853RZ .

We care about your opinion as it helps us improve the quality of our services, and we appreciate the time it took to comment on our services. We always strived to deliver the most memorable experience to our valued guest and we are happy to hear we reached that goal.

We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future so as to offer you a remarkable stay.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Just a great experience. The room was great. The food, the staff and the resort definitely top notch. The staff went above and beyond. The food was excellent. I was not to sure about the resort but once I was there it blew me away. Looking forward to going back

Date of stay: February 2021
Review collected in partnership with this hotel
1  Thank Teschwer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Now Amber Puerto Vallarta Resort & Spa - All Inclusive, responded to this reviewResponded 4 weeks ago

Dear, Teschwer ,

Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and products. Our team looks forward to having you back in the not too distant future. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.

Cordially,
Alejandra Geyer
Social Media Coordinator & eConcierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Hector and Antonio were the highlight of our morning breakfast!!! Seeing them every morning brightened our day with their amazing service. Would definitely recommend the breakfast buffet every morning and the amazing Japanese restaurant.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank amandalucas13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandra Geyer, Otro at Now Amber Puerto Vallarta Resort & Spa - All Inclusive, responded to this reviewResponded 4 weeks ago

Dear, amandalucas13 ,

Your comments will serve as an inspiration so our team can continue working passionately, ensuring our valued guests have enjoyable and memorable experiences with us.

We are very happy to read that our service staff was very helpful in your stay and that they gave you the excellent service that distinguishes our hotels, we will let them know that their work is being appreciated by the clients. We look forward to the pleasure of having you back at your home away from home in the near future.

Cordially,

Alejandra Geyer
Social Media Coordinator & eConcierge.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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