This resort was the 1st resort we've ever been to in Puerto Vallarta, and I can guarantee that we would book it again if we have the amazing opportunity to travel back again. We were placed in an 8th floor room, amazing views! Couple of tiny issues with our room...in the mornings, it had a pretty distinct odor, but we were hardly ever in the room, so it didn't matter. Smell was gone by mid-afternoon. Also, we were tucked right in the corner, so it was hard to see a view of our actual beach. Hardly an issue though, as we were not in our room much at all.
The pool at this resort is great! I was a little skeptical when preparing for the trip as it was just one pool and I wasn't sure how the size of it would be. We've been to other resorts with more "flashy" pools, but this one ended up being perfectly fine for relaxation and the temperature was perfect. I would love to see more places for sitting in the water besides just the hot tub though!
The customer service was absolutely incredible. We always had someone asking us if we needed anything. Juan, Jose, Ricardo were just a few that stuck out as above and beyond type service. Lourdes and her tacos were just incredible. She is so personable and caring in her service to others! We would come back to this resort just to see her every day!
Some things that I had read about on here that people complained about...we had no issues with noise after hours or early in the morning. We had no issues with the food or the reservation system. We called at about 8:30 every morning and while we did need to try a couple times, it was not too bad. We even were able to reserve spots for the current night and the next night, I thought that was really great, gave us a chance to plan the next day even sooner! The vendors...yes, they were all over the beach. But we were polite and respectful of them. We said no thank you many times, but a few times, we did purchase some things! The guy that makes the bracelets with the names on them is legit! He makes them right in front of you on the beach, and they turn out great!
I cannot get over how amazing this trip was. The warm weather, the great resort, and bagging a whole bunch of rays for 5 straight days was second to none. We are already looking forward to our next adventure!