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Crown Paradise Golden Resort Puerto Vallarta
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Reviews (2,736)
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22 - 27 of 2,736 reviews
Reviewed 2 weeks ago

This resort was the 1st resort we've ever been to in Puerto Vallarta, and I can guarantee that we would book it again if we have the amazing opportunity to travel back again. We were placed in an 8th floor room, amazing views! Couple of tiny issues with our room...in the mornings, it had a pretty distinct odor, but we were hardly ever in the room, so it didn't matter. Smell was gone by mid-afternoon. Also, we were tucked right in the corner, so it was hard to see a view of our actual beach. Hardly an issue though, as we were not in our room much at all.

The pool at this resort is great! I was a little skeptical when preparing for the trip as it was just one pool and I wasn't sure how the size of it would be. We've been to other resorts with more "flashy" pools, but this one ended up being perfectly fine for relaxation and the temperature was perfect. I would love to see more places for sitting in the water besides just the hot tub though!

The customer service was absolutely incredible. We always had someone asking us if we needed anything. Juan, Jose, Ricardo were just a few that stuck out as above and beyond type service. Lourdes and her tacos were just incredible. She is so personable and caring in her service to others! We would come back to this resort just to see her every day!

Some things that I had read about on here that people complained about...we had no issues with noise after hours or early in the morning. We had no issues with the food or the reservation system. We called at about 8:30 every morning and while we did need to try a couple times, it was not too bad. We even were able to reserve spots for the current night and the next night, I thought that was really great, gave us a chance to plan the next day even sooner! The vendors...yes, they were all over the beach. But we were polite and respectful of them. We said no thank you many times, but a few times, we did purchase some things! The guy that makes the bracelets with the names on them is legit! He makes them right in front of you on the beach, and they turn out great!

I cannot get over how amazing this trip was. The warm weather, the great resort, and bagging a whole bunch of rays for 5 straight days was second to none. We are already looking forward to our next adventure!

Room Tip: Go down early to reserve beach beds. I went down before 5:00 AM to get spots and it was worth it.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Drew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 2 days ago

Dear Drew,

Thank you for choosing Crown Paradise Golden for your recent vacation and for taking the time to leave a review about your stay.

We are delighted to read you had a "fantastic trip" with the amazing service and attention of our comrades Ricardo, Lourdes, Juan and rest of the Team.

We are looking forward welcome you back in a near future.

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Great food and entertainment! All the staff are very friendly and help anyway they can. Very personal and happy to see us everyday. Enjoyed the pool activities bingo, crazy game and my favourite was the aqua Zumba. Erick, David and Tahube. Thank you to all the staff, waiters, bartenders, pool servers and Martin who greeted us our first day and got us settled in our room. The rooms are very clean and bed are comfortable. See you all again this December 2018 for Christmas and New Years.

Stayed: April 2018, travelled as a couple
Thank Tammy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 1 week ago

Dear Tammy,

We want you to know how happy we are that you had such an excellent holiday with us at at Crown Paradise Golden and thank you for sharing it with others.

Our team will be particularly pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that the efforts of our employees have left a good impression on you.

Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel very soon.

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

First time here and will definitely be back. The staff went out of there way to do everything they can to make your stay perfect. Very clean and fun. Tahube cabuto mowgli irayda david cristian isasty. And william. The only recommendation I would have is upgrade speakers and have disco in evenings on some nights instead of show

Stayed: April 2018, travelled with friends
Thank CarmelsBeenThere747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 2 days ago

Dear Carmel,

Thank you so much for sharing this amazing review!

We will definitely make sure to pass the great comments to Tahube, Carlos, Erik, Irayda, David, Christian, Isasti, Willie and rest of our staff, they truly are a gem to our property.

We are very glad to know that you had such a memorable experience and we certainly look forward to welcome you back soon!

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We have been at this resort 9 times and have always had a great time.Everyone is always helpful and friendly.From the Bell Boys Daniel and Carlos who were always helpful and would answer any questions you had.At the Bellavista Filipa and Marco to name a couple but, they all were wonderful (we missed Juan who was on vacation).We also must mention Antonio and Ivan the pool servers who always ask if we needed a refreshment.Also,Anaha at the omelett station and Laurdes at the grill.Laurdes remembers us every year and always gives us a big hug.I know we missed some people but, everone was great.We are looking forward to next year.
J.J.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JAMES J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear James,

Thank you very much for your positive comments and your recommendation.

We are delighted to read that once again you truly enjoyed your stay at Crown Paradise Golden.

We have forwarded all your kind words to our entire team. Thank you!

We always do our best to make the stay of our clients as enjoyable as possible and are happy to read that we could meet your expectations.

It would be a pleasure to welcome you to your second home Crown Paradise Golden soon.

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We had some issues at first with the room but Daniel at the front desk upgraded us to an ocean front room with an incredibale view. Daniel went over an above to make our stay the best ever. The wait staff at the buffet was great, Carlos, Jose and Juan were so good to us through out our stay. The pool bar staff was right on it with getting us drinks and quick with jokes to keep us laughing. The activties staff was great! Erik was funny but would put you through a water workout. Jarvier at Olympus was great with helping us book the best outings. He even walked us over to the port for our snokling cruise. The hotel is older and they are working on updates but the excellent staff made up for anything that lacked. Daniel was the best and he deserves a promotion with a raise. We will be back!!

Room Tip: go for the ocean front room!
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank sandcstansbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 2 weeks ago

Dear Sandcstansbury,

Thank you so much for your friendly words and your detailed description about your stay with us.

We are glad that you enjoyed your holiday at Crown Paradise Golden. Indeed, we are very proud of our staff and even more that they made you feel so comfortable during your stay.

We look forward to welcoming you back in a near future.

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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