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Reviewed 6 April 2018 via mobile

Great food and entertainment! All the staff are very friendly and help anyway they can. Very personal and happy to see us everyday. Enjoyed the pool activities bingo, crazy game and my favourite was the aqua Zumba. Erick, David and Tahube. Thank you to all the staff, waiters, bartenders, pool servers and Martin who greeted us our first day and got us settled in our room. The rooms are very clean and bed are comfortable. See you all again this December 2018 for Christmas and New Years.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Tammy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 13 April 2018

Dear Tammy,

We want you to know how happy we are that you had such an excellent holiday with us at at Crown Paradise Golden and thank you for sharing it with others.

Our team will be particularly pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that the efforts of our employees have left a good impression on you.

Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel very soon.

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

First time here and will definitely be back. The staff went out of there way to do everything they can to make your stay perfect. Very clean and fun. Tahube cabuto mowgli irayda david cristian isasty. And william. The only recommendation I would have is upgrade speakers and have disco in evenings on some nights instead of show

Date of stay: April 2018
Trip type: Travelled with friends
Thank CarmelsBeenThere747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 20 April 2018

Dear Carmel,

Thank you so much for sharing this amazing review!

We will definitely make sure to pass the great comments to Tahube, Carlos, Erik, Irayda, David, Christian, Isasti, Willie and rest of our staff, they truly are a gem to our property.

We are very glad to know that you had such a memorable experience and we certainly look forward to welcome you back soon!

Sincerely,

Abel Castro
General Manager

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Reviewed 2 April 2018

We have been at this resort 9 times and have always had a great time.Everyone is always helpful and friendly.From the Bell Boys Daniel and Carlos who were always helpful and would answer any questions you had.At the Bellavista Filipa and Marco to name a couple but, they all were wonderful (we missed Juan who was on vacation).We also must mention Antonio and Ivan the pool servers who always ask if we needed a refreshment.Also,Anaha at the omelett station and Laurdes at the grill.Laurdes remembers us every year and always gives us a big hug.I know we missed some people but, everone was great.We are looking forward to next year.
J.J.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 3 April 2018

Dear James,

Thank you very much for your positive comments and your recommendation.

We are delighted to read that once again you truly enjoyed your stay at Crown Paradise Golden.

We have forwarded all your kind words to our entire team. Thank you!

We always do our best to make the stay of our clients as enjoyable as possible and are happy to read that we could meet your expectations.

It would be a pleasure to welcome you to your second home Crown Paradise Golden soon.

Sincerely,

Abel Castro
General Manager

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Reviewed 2 April 2018

We had some issues at first with the room but Daniel at the front desk upgraded us to an ocean front room with an incredibale view. Daniel went over an above to make our stay the best ever. The wait staff at the buffet was great, Carlos, Jose and Juan were so good to us through out our stay. The pool bar staff was right on it with getting us drinks and quick with jokes to keep us laughing. The activties staff was great! Erik was funny but would put you through a water workout. Jarvier at Olympus was great with helping us book the best outings. He even walked us over to the port for our snokling cruise. The hotel is older and they are working on updates but the excellent staff made up for anything that lacked. Daniel was the best and he deserves a promotion with a raise. We will be back!!

Room tip: go for the ocean front room!
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank sandcstansbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 3 April 2018

Dear Sandcstansbury,

Thank you so much for your friendly words and your detailed description about your stay with us.

We are glad that you enjoyed your holiday at Crown Paradise Golden. Indeed, we are very proud of our staff and even more that they made you feel so comfortable during your stay.

We look forward to welcoming you back in a near future.

Sincerely,

Abel Castro
General Manager

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Reviewed 1 April 2018

We will definitely be back to this resort! My husband and I went in late March for a week and the weather was beautiful. We loved the different restaurants in the hotel, many choices with great food. The buffet had a great selection of choices and we never got tired of eating there. The pool was clean and there were a wide variety of activities daily. Our room was comfortable,clean, and quiet with a very nice balcony overlooking the pool area. All of the hotel staff were very nice and helpful. The service here was great!

Room tip: The shower/ tub were very big but the water pressure at times wasn’t very strong. Also the water never really got hot, but it wasn’t a big deal. Our housekeeper, Laura, went above and beyond and folded our wash cloths into swans and made a toilet paper flower on top of our extra roll. She also made a neat decoration with the runner that lays across the end of the bed😎
Date of stay: March 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Cathi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise A, Gerente at Crown Paradise Golden Resort Puerto Vallarta, responded to this reviewResponded 2 April 2018

Dear Chati,

We are thankful for choosing us to spend a fantastic vacation at Crown Paradise Golden.

Thank you very much for your kind review, we are very happy to read you description and highlight of all our service and facilities.

We are looking forward welcome you back pretty soon.

Sincerely,

Abel Castro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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