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“Wonderful!” 5 of 5 bubbles
Review of Casa Velas

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Casa Velas
Ranked #2 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful!”
5 of 5 bubbles Reviewed 21 July 2012

Don't listen to 'jkonstantis'. Apparently he knows how to use Tripadvisor to complain, but not to research his stay in advance! Nowhere in these reviews is the resort represented as on the beach. It is VERY clear that it is secluded on the golf course with a shuttle to their private beach club. He also thinks he shouldn't have to pay for the first day he stayed? The nerve!

I am currently on my last night of our 7 night stay and am so sad to leave. What a wonderful place. Gourmet food to die for, attentive and genuinely caring staff, along with quiet, beautiful surroundings makes this place a little bit of heaven on earth.

The complaints I may have if any are so overwhelmingly overshadowed by everything that Casa Velas gets right that you feel nit picky for even bringing them up. Things like the Mosquitos, or non-gratis spa, but bring a can of OFF and get a massage on the beach from a vendor and those complaints are quickly forgotten.

Our experience here has been incredible and I would eagerly recommend the Casa Velas to anyone!

  • Stayed July 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MonDex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Director de Relaciones con Clientes at Casa Velas, responded to this review, 23 July 2012
Dear Guest


I wish to extend warm greetings from Casa Velas and thank you very much for expressing your opinion about your stay with us; it is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff and the food quality at the property.

Thank you for giving us the opportunity of being your host during your anniversary trip, and make it a memorable one and experience a true vacation in paradise.

Thank you again for expressing your opinion and it will be my pleasure to welcome you in your next visit.

All Casa Velas staff send you a friendly HOLA!!


ANGEL GARCIA V.
Chief Concierge
Casa Velas
T: +52 (322) 226 6686
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,468 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (301)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 July 2012

We just got chance to stay one night but we enjoyed it..I wish I had extra night here.. But next time I'll be there for sure..I like all the staff work there ,they r so helpful and sweet..there location is so quite and peaceful. It's perfect for a romantic couple...I truly loved there beds cause I got such good sleep there first time.. I recommend this to everyone who is going to peurto Vallarta...

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mitdarshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Director de Relaciones con Clientes at Casa Velas, responded to this review, 23 July 2012
Dear Guest.


We are so grateful for considering Casa Velas as your favorite destination. Thanks for your positive comments on our service and colorful grounds.

Our commitment is to meet and exceed your expectations and special requirements to make of your stay your best “VACATION” ever.

Receive a warm greeting from Casa Velas.



ANGEL GARCIA V.
Chief Concierge
Casa Velas
T: +52 (322) 226 6686
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maywood, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 July 2012

From the moment we arrived until the moment we left Casa Velas, we enjoyed our trip to Mexico. The staff at this small boutique hotel is phenomenal, landscaping on site - beautiful, the gourmet meals - wonderful, the Beach Club – romantic. Golf is available if you enjoy that sport. Amenities and shows at the Velas Vallarta available as well. What more could we ask for?
Come to Mexico; go to Puerto Vallarta, stay at Casa Velas; tour the region and see the Los Arco vista, the Vallarta Marina, Rio Cuale Market, and be sure to go on one of the wonderful tours provided by Vallarta Adventures.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harriet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 17 July 2012

BE AWARE this hotel is NOWHERE near the beach. You cannot see any part of the beach from the hotel property. You have to take a shuttle over to the beach. Now for the SECOND BEWARE: while both Travelocity and this hotel are polite enough the primary motivation here is not customer satisfaction but rather to retrieve every dollar possible and i guess they feel they can do this without repercussion.

We arrived, realized the hotel would require we take 10min shuttle rides back and forth every day and said no thanks. The hotel staff said it's fine no problem. We called Travelocity the very next day to report the problem and suggested that they reclassify or at least much more clearly state the hotel and beach club locations. Their answer fine but you still have to pay for the first night because the hotel says you stayed the first night. Wow. So now it's a my word against yours with a hotel and an awful online travel site.

Well hopefully this review can help folks avoid my ordeal. My advice is that for the price PV has a lot better to offer, if being on the beach without hassle is your aim. Oh and by the way same goes for online booking service.

Room Tip: Look elsewhere for better value.
See more room tips
  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank jkonstantas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casavelasmanagement, Director de Relaciones con Clientes at Casa Velas, responded to this review, 22 July 2012
Dear Konstantas, Johnnie

In Casa Velas Hotel Boutique we are concerned and very interested about our client’s observations.

We are very sorry to hear that our location has been misunderstood. As shown in our web site Casa Velas is situated along the fairways of the Marina Vallarta Golf Club in Puerto Vallarta. Just seconds from the beach and minutes from Puerto Vallarta International Airport, our spectacular Puerto Vallarta, Mexico resort is also within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the charming city center of Puerto Vallarta with its famous mile-long boardwalk, El Malecón.

I take this occasion to put at your disposal my previous concierge services, where I will gladly follow your request or information regarding your reservation and or our hotel, also let me inform you that we have a reservation center where a representative will happily attend to your entire request and doubts you might have about our hotel Casa Velas or any other of the Velas Resorts properties.

You are always cordially invited to visit us and benefit from the only The Leading Small Hotel Boutique, adults only, all inclusive with a personalized service in Mexico, Casa Velas, a truly deluxe, sumptuous, stupendous experience, where all our guests are equally important, where they find their home away from home.

We are always willing to welcome and pamper our guests as a commitment.

Receive a warm greeting from the friendliest city of the world, Puerto Vallarta.


ANGEL GARCIA V.
Chief Concierge
Casa Velas
T: +52 (322) 226 6686
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

This was our third trip to Casa Velas and the experience continues to be amazing. The accommodations are beautiful and well maintained. The staff are about the best we have ever encountered. Jorge and Benny seem like family members. They all make a point to remember names and always address us as returning friends. The meals are outstanding. As a previous guest noted, breakfast is beautifully presented--who knew that eggs benedict could be a work of art? We went to the Beach Club every day and had wonderful Asian lunches. Dinner at Emiliano's is a treat, but we enjoyed the option of also going to Andrea at the Velas Vallarta site. This is probably the most restful resort we have ever stayed at.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price range (per night): ₹ 27,837 - ₹ 68,218
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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