We own here and this was our 4th time back. I brought my parents with us so they could experience PVR for the first time at a great place. I love the beautiful grounds and the location. The wait staff is excellent, perfect weather, and nice sandy beach. We were all excited.
Then we all arrive at 8:30 pm for check-in on March 6th, 2012, and the treatment we received from the staff at the check-in counter should have tipped me off. Never have I had such a small and rundown suite. We should have had a "2 bedroom plus" with dining room table, desk, and with TV in the main room. What we got was a room with only one couch(for 4 adults) and stools at the kitchenette counter, and you had to sit in bed to watch TV. Not a good set up for a family vacation. My parents even had to sleep in seperate beds since the other bedroom had only 2 small beds. The studio right next to us had better dining area and more seating than we had.
I asked guest services why we were not given a suite equal to what we own, and I was told tough luck.
The floor was never clean as I had black feet(gross) by the time I walked from bathroom to bedroom. I had to wash my feet beside the bed(every night) before climbing onto the white sheets. Linens and towels were always clean and soft. AC worked like a charm, but ceiling fan in our room hummed and creaked badly(electrical short?) and so did all the lights and outlets in the suite.
Now the worst part. All 4 of us got ill. 3 were very ill. Never in my life have we ever been sick while at Velas, yet it affected all of us. OK, we are all very seasoned travellers and getting sick while traveling RARELY happens to any of us. So this was very strange, MANY other vacationers were also ill.
Velas is beautiful, has great character and lovely grounds. Food is tasty but not much choice for vegans, gluten-free, or diabetics. Large HD TV's but only standard definition cable. Used to have free WIFI in the lobby, but now it costs $20 USD a day. Walk up or down the street and get free WIFI from numerious other resorts. Our maid service did do very well cleaning the bathrooms for us every day!
After 10 days the resort looked deserted since most were ill in their rooms. My husband should have been hospitalized, but after asking questions and talking to various staff I was told to "try Imodium or Pepto Bismol". I wanted help, not advice. It wasn't till after getting home did I find out how seriously ill my husband was-extreme dehydration and electrolyte imbalance with arrythmia-I had the same thing happen to me within hours after leaving Velas. Wish I knew why so many were ill.
I feel bad that my parents vacation wasn't fun for them, and my husband and I are still recovering from our illness 4 weeks later(got home March 20th, 2012). It isn't bacterial that's all we know. Like I say in the title, still not sure if we will return to Velas. We tend to go twice a year.
- Official Description (provided by the hotel):
- Velas Vallarta, from the award winning Velas Group, boasts a 10-acre beachfront location with views of the Sierra Madre Mountains in the distance. Located in the Marina Vallarta, one of the most exclusive areas of Vallarta-Nayarit, the resort is also just a few steps away from an 18-hole championship golf course. The center of activity is a lush tropical garden courtyard with three sparkling swimming pools, a cascading waterfall, swim-up bar and even a resident iguana. ... more less
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- Also Known As:
- Velas Vallarta Hotel Puerto Vallarta
- Velas Vallarta Suite Hotel
- Velas Vallarta Suite Puerto
- Velas Vallarta Resort
- Velas Vallarta Puerto
- Club Velas Vallarta
- Velas Vallarta Suite Resort