Enjoyed our stay 4/14-4/21, our 2nd time here, we had wonderful service it was top notch, only complaint was the front desk at check in, they give you the 100% capacity excuse when you have a request after going through check in we went to the bar while waiting for our room which would not be ready for at least an hour, while at the bar all the people there went through the same thing cannot understand why it is so hard to get what you want without going through a hassle. To top it all off my credit card was rejected at the front desk and I was so embarassed but I had another one so no problem there, when I get home I call CC company they said the girl at the front desk typed in the wrong access code that was why it was rejected then when we go to check out, we were to receive a credit of $350 U.S, even though we gave them our travel vouchers when we checked in we had to give it to them again b/c they did not haveany record of them wouldn't you think that was enough? No had to call my bank to see why $300 was deducted from my credit card they said the Marriott put a hold on that amt so far I am still waiting for them to credit it back since we paid our bill in cash. Despite these problems with the front desk our vacation there was wonderful, the staff at the restaurants and the pool and the bell men who hail the cabs for you were all the best. The Presdient of Mexico was attending a conference next door so there were police and Secret Service all over the place. I will not let my experience with the front desk take anything away from the Amazing week we spent there with our family. The weather was cooler than usual at night and in the morning but warmed up nicely by the time the sun came out. Crazy weather this year in Phila it was warmer than Puerto Vallarta the beginning of last week now it is snowing in Northern Penna. Crazy!!!!! I am already wishing I was back in P.V, I love it so much it warms my heart when I get off the plane and look around.
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- Also Known As:
- Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
- Casamagna Marriott Puerto Vallarta Resort And Spa
- Marriott Puerto Vallarta
- Puerto Vallarta Marriott