We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Amazing place to stay in Marina PVR”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Resort & Spa, Puerto Vallarta
Ranked #29 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Rochester Hills, Michigan
Level Contributor
643 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 419 helpful votes
“Amazing place to stay in Marina PVR”
Reviewed 2 May 2012

I have visited PVR frequently over the past 10 years and have stayed at this hotel about 3 times (from staying at Presidential Suite to average room) and feel this is great place to stay in PVR. My wife and I got an amazing rate on Priceline ($42/night) for our stay March 29-April 3rd) and you cant beat that!. We stayed in the hotel, not the Club Regina time-share side. First I have to say that the staff is attentive, friendly, and they aim to please from Fridel Von Son (guest services manager) who gave us a complementary upgrade with nice welcome gift (ie. Chocolate covered strawberries as we were celebrating special occasion) to bellstaff, poolboys (hola to Jorge/Hector!), housekeeping to the reception staff ...everyone was wonderful and helpful.

We had nice oceanfront room on 7th floor with heavenly Westin beds. Yes the hotel overall could use some TLC and be remodeled but my wife and I found the hotel to be adequate for what we wanted....R &R. It seems like everyone wanted to be at pool but my wife and I would every day go to beach and find a spot without going at 6 am and "reserving a spot." I had been to Westin PVR when Nikki Beach was there so found it to be a shame that it and the nearby restaurant had closed...but I guess it is function of overall depressed economy.

This hotel is located in Marina part of PVR which is 10 minute cab ride to downtown/Malecon...this generally is quiet part of PVR and not on main street so nice to have quiet neighborhood. We didnt eat at restaurant as we would go to Pizza & Beer place across street for breakfast/lunch and then we dined in downtown every night..although we did eat/drink at beach bar and food/drinks were standard fare. Across from hotel there is a OXXO store (7-11 type store) which we would go to by snacks/water

In any case the beach is small but adequate....not Cancun white beaches but sufficient for you to enjoy Banderas Bay...and the sunsets are stunning!

Overall we would return and stay here for right price and were more than happy with our stay!

Room Tip: Oxxo across street for snacks/water Take bus to downtown (6 pesos/person) and then take cab back to...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RonanJordi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,807 reviews from our community

Traveller rating
    750
    641
    245
    105
    66
See reviews for
423
738
71
119
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (424)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 May 2012

I've stayed at the Westin Regina multiple times over the last ten years but this was my first stay in the last 3-4 years and I see some changes. We were there April 19th-25th, 2012.

We stayed in the hotel, not the Club Regina time-share side. First I have to say that the staff is friendly, attentive and always accomodating. The pool gang were great...servers and poolboys (hola to Jorge and Hector!) were super-nice. The pool however is in need a good scrub...green algae growing on the bottom in places was a bit gross. The fence separating the Club Regina from the Westin hotel was an eyesore as stated by others here...that was new to me and I thought it was a huge mistake on their part.

Room was comfy and the balcony jacuzzi on our 7th floor was a nice treat. Housekeeping was adequate however we seemed to get less towels every day we were there. Ants on the balcony were present the first day but I'm not squeemish and took care of them with my fingers. ;-) The wireless signal was HORRIBLE....unusable in our room. They charge 199 pesos per day for wired or wireless internet...outrageous....and you can only connect ONE device for that price.

The restaurant hostess was always a friendly sight in the morning and the breakfast buffet was fine. With all the restaurants nearby at the marina you have options if you tire of only one restaurant on the hotel grounds. The OXXO store across the street was nice (think 7-11) if you want to buy bottled water or snacks.

My disappointment was mainly in the upkeep of the property. Cracks in the stucco exterior walls, faded paint, crumbling pavers on the drive say to me that this property needs new ownership and an upgrade. They're letting it slip and it shows if you look around. The above mention of the pool is another example although they were cleaning all the pool chair pads while we were there (and they needed it). The beach is nice enough...not the white sand of Cancun but still relaxing and a beautiful view of Banderas Bay.

If the price is right we'd return again but there is a lot of competition for your vacation dollars in Vallarta so shop around. This property has location going for it and friendly staff but it's days as one of the premiere properties in Vallarta are apparently over.

Room Tip: 7th or 10th floor rooms come with a balcony jacuzzi and gorgeous view of the bay.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HiflyerAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cristina_castillo, Director of Sales at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 29 May 2012
Dear guest

We thank you very much for your loyalty; your feedback is very important to us and without doubt we will do an action plan in regards internet service. In regards your comments about cracks in the stucco exterior walls and faded paint I would like to share that we just finished the painting of the whole hotel last week, we still working in few left areas.

Your opinion is very valuable, it contributes to provide a better experience to our guests and definitely we would love to have the opportunity to have you back at The Westin Resort & Spa, your home in Puerto Vallarta.

My very best regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson Hole
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 May 2012

It is low season here in PV and the hotel seemed to have low occupancy. I arrived a day too early to check into my condo in Nuevo Vallarta. The Westin's service could not have been better from the time of arrival by the bell staff and front desk check-in until my departure and I was made to feel that my presence was genuinely appreciated. I was greeted by name and thanked numerous times. Sadly my stay was only for one night. The view from the room was spectacular, the service in the executive lounge was excellent as was the food and drink selection for the evening and the morning. At departure I was told to please return again. Nothing but good things to say about the Westin!! I will definitely stay here again when necessary.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wy2kman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cristina_castillo, Director of Sales at The Westin Resort & Spa, Puerto Vallarta, responded to this review, 29 May 2012
Dear guest,

First of all We are delight it to learn that you have enjoyed your stay in our hotel, our associates goal is to create intuitive and personal service in order to feel renovated in our hotel. We are looking forward to have you back.

Our very best regards

Cristina Castillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modesto, CA
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 April 2012 via mobile

Just returned from a week at the westin PV.

Pros:
Location is close to downtown 5 minute can ride and close to the marina.
Pools are great although the ones at the Regina look nicer
Staff is very friendly

Cons:
Infrastructure. This hotel has great potential. The infrastructure needs to be maintained better. New paint, redo the pools, better kept palm trees. Do something with the closed restaurant.

Worst part is the fence they put to seperate the Club Regina. It looks awful and it's chain linked.

Overall it is nice but not up to the usual westin standard.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YRamos82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 April 2012

Enjoyed my stay at this Westin hotel in Puerto Vallarta.

The Pros;
The hotel is beautiful. The rooms are nicely furnished. The Heavenly bed is indeed heavenly providing a wonderful nights sleep. Their bathrooms also have a heavenly shower. A very nice feature. I think most rooms have a balcony which was a nice treat if you are able to get a view of the ocean. Breathtaking. I found the service to be adequate. Front desk, the Bell Captain and concierge were very attentive and super friendly.

The Cons;
Its quite far from most of the downtown activity in Puerto Vallarta. About a 15-20 cab ride. The location is at the marina and as a result you must walk a bit out of your way to find different restaurant options. There is a mall (really overpriced stores, deals are scarce and hard to come by) about 5 min cab ride away.

The set-up in the room. The bathroom looks really nice with a nice tub and a glass stand up shower. However this bathroom has an interesting set of double windows that open up between the bathroom and the bedroom.These wooden set of windows fold out and can be opened from the outside as well as from the inside the bathroom. I really did not like this as at some point as was joined by a friend and we both found this awkward and lacking privacy. It might be all-right for couples that have no privacy concerns but challenging for anyone else.

The services available throughout the hotel from the spa to the massages, I found to be quite overpriced. It is a beautiful property but I felt they could have more completive prices. I had one there and it was very good but still overpriced. For the rest of my stay I went downtown and received amazing massages from certified masseuses for a quarter of the price. Just a thought.

As for the eating options. For a hotel this size it shockingly only has 1 restaurant. Which has a very limited menu and I must say, and very slow service. The food was good and a bit overpriced. Once again you will find better variety and amazing service downtown PVR. The hotel also has a bar on the main level and another swim up bar the closes quite early.

Tried out the tennis courts. Found them to be very decent. The hours of availability was not very good. The gym was all right but the hours are also not very good. This gym closes at 10pm! I thought the standard was 24hr gyms, not at this property.

Overall, I did enjoy my stay at this hotel and found it to be pleasant. However when I return to PVR I would choose another hotel that is closer to the heart downtown where there are a myriad of options for dining, exploring and activities. This hotel was very relaxing and very secure. The area is surrounding by the beautiful marina and many other all-inclusive resort style properties.

I would recommend this hotel to families and couples looking for relaxing vacationing.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomahawktotheface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto Vallarta hotels
6.4 km away
Los Arcos Suites
Los Arcos Suites
#25 of 125 in Puerto Vallarta
4.0 of 5 bubbles 499 reviews
1.4 km away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#36 of 125 in Puerto Vallarta
4.0 of 5 bubbles 2,512 reviews
6.4 km away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#28 of 125 in Puerto Vallarta
4.0 of 5 bubbles 2,486 reviews
Show Prices
Show Prices
Show Prices
6.4 km away
Hotel Casa Dona Susana
Hotel Casa Dona Susana
#23 of 125 in Puerto Vallarta
4.0 of 5 bubbles 737 reviews
0.8 km away
CasaMagna Marriott Puerto Vallarta Resort & Spa
CasaMagna Marriott Puerto Vallar...
#9 of 125 in Puerto Vallarta
4.5 of 5 bubbles 3,101 reviews
2.2 km away
Villa del Palmar Beach Resort & Spa
Villa del Palmar Beach Resort & ...
#26 of 125 in Puerto Vallarta
4.0 of 5 bubbles 2,435 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Resort & Spa, Puerto Vallarta? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about The Westin Resort & Spa, Puerto Vallarta

Property: The Westin Resort & Spa, Puerto Vallarta
Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#17 Spa Hotel in Puerto Vallarta
#17 Luxury Hotel in Puerto Vallarta
#22 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
Price range (per night): ₹ 7,850 - ₹ 15,181
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com and HotelQuickly so you can book your The Westin Resort & Spa, Puerto Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing