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Playa Los Arcos Hotel Beach Resort & Spa
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Reviews (3,053)
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1,398
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All reviewslos arcosromantic zonecan't beat the locationocean frontfamily hotelmexican hotelall inclusive optionhotel zoneall inclusive planmaster suitegreat vacationfood and drinkslounge chairspool sidemagdamaleconpv
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Reviewed 3 weeks ago

Even though we have visited. throughout the years,Puerto Vallarta ,this is still the best location to enjoy the food,activities and especially the service.
Besides the great location(next all major restaurants, shops,music venues etc.) this is still the place for personalized service. The majority of employees have been here for years and there is nothing they will not do for you to make your stay pleasant and eventful. If you need anything as far as cuisine,etc speak with head host Mauri or waiter Rogelio.
Also the beach is covered well by Emilio. On Saturdays there is probably the best Mexican Fiesta is at Hotel Playa Los Arcos. There is a doctor on call 24 hours and the hotel also has child care services if needed.
Ramon Tapia is the head marketing-reservations manager and has a great staff if there are any special need.
They do have some new premium rooms which I was able to look at(pics included) and the beds seem to be upper quality,
They also have private adult areas(Casa Susana) and a roof top pool which is rally nice and noise free.
Breakfast in the mornings for us was the best(buffet style). Plus you can have made to order breakfast as well. There is usually a Farmers Market on Saturdays within a block of the hotel,again location is everything. They also have music every night of the week and a great dance band duo.
Its the place to be for family or couples.

Room Tip: If you like the beach; There two segments of the hotel north and south with the best views. We like rms 401 and 440 or 340 if available.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Service
2  Thank lakewoodjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Lakewoodjohn,

Thank your very much for sharing this great review of your recent stay at Playa los Arcos Hotel. We were thrilled that you have enjoyed your stay, thank you very much for your recognitions. Our entire team works very hard to ensure that we deliver a high standard of service and warm memorable experience.
We appreciate your kind and detailed comments about our facilities and additional services we offer our guests. Also to describe with excellence the beach and the surroundings that distinguish our optimal location.
Once again we thank you for chossing our hotel so many times and very much look forward to having the opportunity of serve you again in the future in this your home away from home.

Sincerely Yours:
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Second visit and this hotel is as charming as ever. Staff is very helpful; we wanted to change our room and they worked with us very well. Both rooms were clean, king-size beds were so comfortable, and the rooms were colorful and very well-kept; just switched for a different view. Did not go all-inclusive, but had breakfast and poolside drinks and both were always great; everybody took such wonderful care of us and we had some laughs as well! Lots of great restaurants nearby and the shopping and strolling were just as fun as ever. The infinity pool is so relaxing, and the grounds and other pools are also sparkling clean. We love the set-up; the ocean is visible from the street/lobby/pools; just a wonderful place and even better the second time. Will we come back? No doubt about it!!!

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ThereNext
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear ThereNext,

First and for most we would like to thank you for the wonderful review you shared about your recent visit to our Playa los Arcos Hotel and we are delighted to read we were able to match your expectations.
We are so happy to know our hospitality and servise were good managed to exceed your customer satisfaction.
It has been a pleasure for us to read your wonderful review and we look forward to serving you again very soon at this your home at the beach of Puerto Vallarta.

Sincerely Yours:
Antonio Robles Rojas
General Manager

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Reviewed 3 weeks ago via mobile

This is my second trip to Puerto Vallarta in a year. Last time we stayed at V Azul. This time I thought we would try something different. I will start by saying the location is great. It is walking distance from a lot of really great bars and restaurants. Some of the cons include that the front desk staff are not the friendliest. We were there a few days and our room was never cleaned once. It wasn’t so bad because we were only there a few days but we eventually ran out of toilet paper and our trash cans were so full we had to go down to the front desk and ask for additional trash bags and our room started to smell due to the garbage. I went down to the front desk and asked 2 different people for toilet paper multiple times and it was never delivered so I just had to use some napkins from the bar. The pool was super crowded and there is no where to lay because people throw their towels on the lounge chairs to reserve them but aren’t actually laying in them. So 90 percent of the time the lounge chairs are unoccupied but unavailable for those that actually want to use them because they are covered in towels and other items. They should limit the time that people can “hold” chairs so that way they are available to those that want to use them. I think we should have stayed at an adult only resort and would have been happier.

Stayed: March 2018, travelled with family
1  Thank Jsscjsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Jsscjsm,
We greatly appreciate the time you spent to write about your recent experience in our hotel, at Playa los Arcos we always strive to exceed guests expectations and your comments will help our teams reaching that goal.
Please receive our most sincere apologies for not fulfilling your expectations regarding our from desk and pool área service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.
Once again we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Sincerely Yours:
Antonio Robles Rojas
General Manager

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Reviewed 3 weeks ago via mobile

This is our second stay here. PV is now an annual trip for sun, relaxation and great food. The staff at Los Arcos is great. The rooms and facilities are great too. It’s in a prime location in “The Romantic Zone” near the Los Muertos pier and the malacon (boardwalk).

Stayed: March 2018, travelled with friends
1  Thank johntravelerla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear johntravelerla,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Playa los Arcos hotel with us and Tripadvisor readers.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit and always consider this your home in Puerto Vallarta.

Sincerely yours:
Antonio Robles Rojas
General Manager.

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Reviewed 3 weeks ago

lovely location great staff easily accessible to restaurants shopping nightclubs safe enviorment the staff cant do enough for you the restaurant was in the process of training new staff but am sure the kinks have been ironed out

Room Tip: all of the rooms are very nice would not stay on lower level by pool
Stayed: February 2018, travelled with friends
Review collected in partnership with this hotel
Thank tamds1335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorporativoLosArcos, General Manager at Playa Los Arcos Hotel Beach Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear tamds 1335,

At Playa los Arcos Hotel we are grateful for the time that you took to write and share your comments about your recent vacation. We are pleased to know that it was very enjoyable and that you loved being at our Hotel. Effectively our staff of collaborators as well as guests is growing and we are making the necessary adjustments to make your stay truly memorable.

We hope to have you back soon and that you can enjoy this beautiful paradise that is Puerto Vallarta and that you consider us your home on the beach.

Sincerely Yours:
Antonio Robles Rojas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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