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Buenaventura Grand Hotel & Great Moments All Inclusive
Ranked #25 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
California
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A Pleasant Find”
Reviewed 1 March 2012

Hi Guys, I was honeymooning at this hotel 2 weeks ago (Feb.20, 2012). As everyone has mentioned, the location of this property is just right. It's a 10min walk from the boardwalk (the Malecan), as well as from the little cozy streets to wander around in. A lot of the reviewers kept mentioning that this property is old - I didn't notice. The lobby is spacious and open, the restaurants overlook the ocean, and the hall, rooms, pools are clean.

We had the all-inclusive package - we knew we'd be very tired after the wedding and didn't want to look for restaurants to eat at 3 times a day. So, the food was all right. My husband is a vegetarian and he had a hard time finding non-meat dishes to eat because lots of things had bacon added to them, like potatoes, quiches, soups. But I could eat everything and I really enjoyed the soups, salads, breakfast was amazing!!!! probably the best deal there... chicken was good; white fish was sometimes overcooked. But the deserts were great!

If you want to get a stronger drink at the bar, we found out that you need to tip the bartenders BEFORE your order (no more than 10 pesos, which is 1 buck).

To get from the airport, taxi will cost you 18USD. But the buses are safe and are 65pesos(65cents). As you exit the airport, bypass all the taxi drivers and make a left, go toward the big street. the buss stop is right there - or look for a blue sign with a buss face on it.... you don't need to cross the street, as you'll be going over the bright to the right.... Before boarding the bus, ask the driver if he is going to El Centro or just give him the name of your hotel........... Also, if you are super hungry upon arrival, across the street there are 2 Mexican family restaurants, we went to the smaller one and it was delicious!!!

If you want to book some recursions, the hotel charges you an arm and a leg; find guys on the street to hook you up and just don't give them the full payment until they get you there... Or tell the hotel person your price and they will work with you. Remember, it's Mexico - they make a living on ripping tourists off! Bargain!!! So, a few tips - a massage for one hour should be no more than 35dollars per person. A zip-lining excursion should be no more than 40bucks..........

Oh and one more thing, if you get peckish, don't forget to get room service - the quesadillas are amazing!!!

Room Tip: We had a room facing the street, I liked it; it engaged us with the city. The pool view rooms can g...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank zainka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, 29 January 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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New York
Level 4 Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 March 2012

This was our third trip to the Buenaventura and it just keeps getting better.
We traveled from Ajijic to PV with the Charter Club Travel Agency and it could not have been any better.
This trip we had an ocean view room with a balcony, it was outstanding.
Didn't eat in the buffet other than for breakfast which was always great. The theme restaurants are the way to go for special service and quality food.

Room Tip: Higher floors offer a better view and try to get an ocean view room with a balcony.
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JohnboyNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, 29 January 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver Island, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 February 2012

feb 24th 2012- we have just returned from PV buenaventura. Good Points: very close to town and walking distance to almost everything. Clean Rooms-not all have balconies-be sure to ask for one when booking your vacation- Rooms are so-so, remember you are in Mexico. Grounds are well kept, customer service is great. Beach is good for PV area. only 1 evening bar and a bit too quiet for us.
Food is just ok-although if you are there for 10-14 days your going to get tired of it really fast.
we have travelled to PV for 10 years staying a various hotels so i now know what to expect. the many people we met stated overall they were happy with this hotel. bar had not much for music and it was hard to stick around and socialize with others. This hotel is not a 5 star by ;canadian standards however, it is clean and has had many reno's throughout the years. For us a central location, being able to be close prox to downtown really makes a good holiday. get off the main roads to find your most hospitable little shops. we always felt safe and secure here. we left many items behind for our hardworking housekeeper, if you leave any gifts for her-be prepared to write a note including your room number and what you are leaving for her, without this note-she is not permitted to keep the gifted items. it is one of the better hotels that you will find in puerto vallarta, any negative review would probably be from someone unfamiliar with PV hotels.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sylgib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, 29 January 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
here
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 February 2012

We snagged a last minute package deal that took us to this hotel. This was our first package holiday and we had no preconceptions of what we might find.

Overall, we were very happy. The service is attentive and friendly. Our rooms (more on that later) were cleaned well, had good beds and sheets, lots of HOT water in the shower, good sound-proofing between rooms and a useful mini-fridge.

The hotel is shaped like a U with the base of the U fronting a busy road. The rooms on this side are less attractive because they front the road. We were given a room here - 1126 - for the first 2 nights until we requested a room with a balcony (highly recommended). The better rooms are in the 2 arms of the U which reach our toward the ocean. Our second room - 1311 - had a nice view of the ocean and back to the streets and hills of the town.

We didn't go for the all-inclusive package and ate only once in the restaurants. We were able to get more variety at a much lower cost by eating out and self-catering using the mini-fridge. There is a restaurant El Barracuda immediately next door, a short stagger down the beach - very good food.

The Buenaventura's location is one of it's strengths. It's not in the centre of town but a short walk to the Malecon and the beach is better. It's also not stuck out in the soul-less hotel zone further north.

The profile of the guests is a mix of North Americans and Mexicans. The Mexicans tended to be families and the gringos tended to be older, drinking / smoking blue-collar types.

We enjoyed the pools, the deck chairs and beach loungers. The pools are all heated and nice and warm. The activities staff is energetic, but there was not a lot of participation among the guests. I was annoyed at people trying to reserve chairs with their towels, even though the hotel states this is not an endorsed practice.

One minor quibble: the doors to the rooms do not seal well so noise from drunken guests in the halls can wake you up.

All in all, we had a great time using the Buenaventura as our base for exploring PV!

Room Tip: Ask for a room with a balcony, that way you won't get stuck on the busy street side as non of th...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank seventhandmain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, 29 January 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
1 review
Reviewed 23 February 2012

This was our first hot family vacation with our children ages 14 and 11. We were very excited and weren't quite sure what to expect. We booked the Buenaventura Grand through air miles and the rep recommended it. We had an excellent time! The hotel was wonderful, clean, open, well taken care of. The staff were excellent, helpful and friendly. The location was wonderful, about 3 blocks from the Malecon, we walked there everyday. The activity staff Sugar Ray and Jorge were so much fun, our family really enjoyed them. The food was very good, the buffet always had a good variety and the serving staff was excellent. Our room had lots of space for all 4 of us. We had to check out at noon but weren't getting picked up for the airport until 4:45 pm so they locked our baggage away and we were able to use the facilities until we had to go. It was a wonderful stay, we met others there who had stayed there before. We would definitely return!

Room Tip: We had requested ocean view with a balcony and when we checked in they said there were none availabl...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine_M65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenaventura G, Director de Relaciones Públicas at Buenaventura Grand Hotel & Great Moments All Inclusive, responded to this review, 29 January 2016
Estimado cliente, agradecemos sus comentarios, son fundamentales para poder mejorar.
Dear guest, we thank your comments, we work on improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Buenaventura Grand Hotel & Great Moments All Inclusive

Property: Buenaventura Grand Hotel & Great Moments All Inclusive
Address: Avenida Mexico 1301, Puerto Vallarta 48350, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Puerto Vallarta
#16 Luxury Hotel in Puerto Vallarta
#18 On the Beach Hotel in Puerto Vallarta
#34 Family Hotel in Puerto Vallarta
#38 Romantic Hotel in Puerto Vallarta
Price range (per night): ₹ 10,075 - ₹ 19,444
Hotel Class:4 star — Buenaventura Grand Hotel & Great Moments All Inclusive 4*
Number of rooms: 225
Official Description (provided by the hotel):
Treat yourself to an unequalled all-inclusive resort experience at the best location in Puerto Vallarta. Beach, sunshine, tropical setting, vibrant spaces with color and joy, we provide everything you're looking for. A breath-taking place to relax and enjoy a fun-filled getaway. Buenaventura Grand Hotel & Great Moments invites you to enjoy its all-inclusive program with its excellent cuisine, as well as numerous activities suitable for the entire family. Our 234 rooms and suites include all of the comforts and amenities you'll require for an unforgettable stay, regardless of the purpose of your trip. ... more   less 
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Also Known As:
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Hotel Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta

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