We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome Service at Great Resort”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
El Cid El Moro Beach Hotel
Ranked #6 of 80 Hotels in Mazatlan
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 23 April 2012

We spent a week at El Moro in March and had the MOST relaxing time ever. We love El Moro and it just seems to keep getting better. The personal service is off the chart. Roberto at the El Patio restaurant is the best waiter in Mexico. Fun, attentive and caring. Susanna makes our trip wrinkle free and Uziel makes being a Concierge his life work. Thank you to those 3 and a host of others for making our week relaxing and unforgettable.

Room Tip: We love the 12-15th Floor. A corner room on the South side (afternoon sun on balcony) so we can also...
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 26 April 2012

Dear sir, I am happy to read that you love our hotel, we were more than happy having you with us. As you mention at El Cid Moro improvements have been done (and we still continue) which provides to our guests even more comfortable and modern facilities; regarding our staff, they constantly are receiving training in order to offer you a service of excellence, as Roberto, Suzana and Uziel did.

We look forward to serve you very soon.

Hasta pronto!!!

Salvador Sanchez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (1,760)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,003 - 1,007 of 1,760 reviews

Reviewed 17 April 2012

Stayed 4 days. Staff and managent worked very hard to make sure our stay was comfortable. Rooms large, clean, with view of ocean at sunset. Food for all inclusive was very good. Had cabaret show each night with very talented cast. Maybe not like Vegas, but I was entertained. Several pools to choose from although I hung out by the one with swim up bar. Everyone was very friendly. Close to shopping. All around good location. Plan to go back and stay there. I was impressed most with customer service.

  • Stayed: March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mikehowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 18 April 2012

Dear Sir, I am thrilled to read that you had a wonderful vacation with us and enjoyed every single aspect of the hotel, the conveniente location, spacious room and above all, the excellent service delivered by our staff , that is why we work hard, to provide you memorable vacation.

We appreciate you for so many praises and look forward to serve you very soon.

Hasta pronto amigo !!!

Salvador Sanchez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

I have travelled to many different places for many years. The best beach in the world for taking long walks is right in front of El Cid in Mazatlan.When the tide is out (morning & late afternoon) the wet sand is perfectly flat for easy walking. There are several islands not too far out in the ocean and this prevents rough seas. Swimming & water sports are very safe. The El Cid complex (El Moro & Castilla Beach Club) is kept up beautifuly - everything is very clean & tidy.All the rooms' balconies either look toward or face the ocean. The huge pools & spectacular landscaping add to the ambiance of El Cid. There are many different restaurants on the site. My favorite is La Concha.It has a giant palapa roof & 3 levels for dining (inside & out) overlooking the ocean.It is very beautiful, romantic & the sunsets are spectacular. "Live" musicians play soft background music. The food, beverages & service are excellent. I have stayed often for 5 or 6 weeks for the last 14 years (usually Feb. or March). It is like a second home to me. ALL of the staff are super!!! Many have worked at El Cid for 20+ years. They are friendly, courteous, hardworking and ALWAYS extremely helpful. I would recommend any of the El Cids (Marina, Cosumel, Cancun,etc.) but my favorite is El Moro in Mazatlan. The people there are wonderful._

  • Stayed: February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marilyn Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 18 April 2012

Dear lady, let me thank you for your loyalty. Thank you as well for making of Mazatlan your favorite place to vacation and El Cid Resorts to stay. As you mention, Mazatlan offers a long malecon and beaches which makes easy to take a walk and enjoy of spectacular landscaping.

We are glad as well to know that we have satisfied your needs of stay, and in every visit enjoy of the amazing pools, excellent service delivered by our staff and of the wonderful view to the ocean from La Concha restaurant, definitely an excellent option to combine good food, service and a beautiful view.

We would like to thank you as well for making us your second home and for your high recommendation to others. We will be anxious waiting for your return!!!

Best regards,

Salvador Sanchez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2012

This was the first time I went to Mazatlan and it was an amazing! the city the hotel it was amazing amazing amazing! everybody was so friendly. We had a very friendly waiter his name is Ramon! I felt like he knew us from a very long time. My overall experience was great! I alway joke around with friends and family that when Im old and retired I would love love to live in mazatlan! Thank you El CID for make my vacation so memorable!

  • Stayed: November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Antis1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 13 April 2012

Dear friends, let me thank you for your kind words, we are so glad to read that you had a wonderful vacation with us and that you found our hotel and this beautiful city to be amazing. I will share your feedback with all the staff, especially to Ramon, who will be more than happy to know that you had a wonderful vacation.

We hope you come back soon; rest assured that we will make your vacation even more unforgettable.

Hasta pronto !!!!

Salvador Sanchez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2012

We just came back from El Cid Resorts (El Moro) Mazatlan, it was an excellent vacation from start to end, we arrived on March 3, 2012 for a 2 week vacation(Westjet Vacations) all inclusive.

The reception ,the suite, the service that we found in this trip to El Cid Resorts(this was our fourth time) was excellent, every one we met tried very hard to make our stay to be a real vacation. From the front desk(Patty, Uziel) to the people in charge of keeping the beach clean and safe (Jose, Jesus).

At the daily buffets(La Alhambra and La Pergola) and around the pool was always a helping hand to get you comfortable happy with your food and drinks.

ROOM: Our room was very clean thanks to CECILIA our housekeeper, beds were good and confortable, bathroom with tub and shower, excellent ocean view, air and fan (both in working condition and very quiet) the only noise was from the spectacular waves down below.

FOOD: We went with the all inclusive package, the buffets (Lunch and Dinner) were full of choices (Mexican and International) also the Macaroni and Cheese was a hit with our 5 and 10 years old grand-daughters, the flan was a hit with my wife and Nieves made sure that she can get it at every dinner, we visited The Cascada (Mexican Food), El Alcazar (Italian) and El Patio (Argentinian).
Some of the people we had more contact: Netza, Saoul, Nieves, Ricardo, Karen and Socorrito (she prepares the best eggs in town).

POOL: The pool was clean and warm with activities all day long. Also the Life Guards were wery attentive just in case of an emergency, was very nice to have dry and fresh beach towels every time we needed.

The Entertainement and Activities team was always eager to get you engaged in many of the activities offered during the day (Fernando, Marcos, Raul, Enrique and Fabiola).

SHOW: The nightly show were different every night with beautifull costumes and a very profesional approach. (Fernando, Teresa, Nadia, MC. Raul and Enrique).

KIDS CLUB: The kids club also was a hit with our grand-daughters, they loved to go and stay with Leticia, Abril and Marcos.

SAFETY: During the 2 weeks we stayed in Mazatlan at the El CID REsorts we felt safe every where we went(2 times to downtown Market by camion(Bus), the resort had a huge number of security guards and cameras every where you go and we observed the hands on manegement. When you see the General Manager and all the Directors walking around the premises at all times of the day(early mornings and/or late at night) talking to the guests and making sure that you are comfortable. That gives me confidence that they appreciate my business.

OVERALL OUR VACATION AT THE EL CID RESORTS IN MAZATLAN WAS AN EXCELLENT VACATION WITH LOVELY MEMORIES OF THE PEOPLE AND THE RESORT.

We cannot wait to go back.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSElCid, General Manager at El Cid El Moro Beach Hotel, responded to this reviewResponded 7 April 2012

Dear Jorge M

On behalf of all the staff at El Cid Moro I would like to thank you for your compliments. We are so happy to read that we have exceeded your expectations of stay and came back home with such great memories of vacation. Rest assured that I will share your encouraging words with all the staff.

We look forward to serve you again to deliver you another great vacations.

Kind regards,

Raul Hernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
0.5 km away
El Cid Granada Country Club
6.8 km away
Pueblo Bonito Emerald Bay
0.3 km away
The Inn at Mazatlan
The Inn at Mazatlan
#10 of 80 in Mazatlan
690 reviews
Show Prices
Show Prices
Show Prices
1.5 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#3 of 80 in Mazatlan
1,835 reviews
1.5 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#8 of 80 in Mazatlan
1,564 reviews
1.1 km away
Oceano Palace
Oceano Palace
#43 of 80 in Mazatlan
923 reviews
Show Prices
Show Prices
Show Prices

Been to El Cid El Moro Beach Hotel? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Price Range: ₹ 6,708 - ₹ 24,031 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA and HotelQuickly so you can book your El Cid El Moro Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing