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Reviewed 14 December 2017 via mobile

I have been visiting Mazatlan for over 20 years. My last stay at Ocean Palace in Mazatlan was pleasant. The pool was clean and enjoyed it to the fullest. The food was excellent at all times we ate there. My trip initiated well upon my arrival when receptionist, Jasmin Barajas assisted me with my reservation. She was pleasant, cordial and fun at all times during my stay. Excellent customer service provided by her

Stayed: December 2017, travelled with family
Thank mazatlan12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

I have been visiting Mazatlan for more than 20 years, usually on an RCI Exchange, but had never exchanged for Oceano Palace. We stayed in a 2br condo on the 4th floor. Check in was a pleasant experience. The unit was big with large size bedrooms with bath and balcony on opposite ends. In the middle was a kitchen, sitting area and two single beds and another bathroom with shower. The deck was nice sized and had a beautiful view of the ocean, hotel pool and beach. The living area was sparse on furniture, but had a small table and 4 plastic chairs that we moved in front of the sliding doors. Enjoyed using the fitness center. The hotel is an easy walk to many restaurants, stores and pharmacy. Particularly enjoyed nearby Katrina's which had very inexpensive food specials, beer and margaritas. Staff at the hotel that stood out were Hector, Adrian and all the others at registration; Lupita our housekeeper and Felipe the bartender. Off and on there was a problem getting hot water in the shower. They have free parking for guests. On weekends the whole resort all of a sudden gets really busy with visiting local nationals that pretty much fill up the pool and beach area, but it is fun seeing all these families and their children enjoy the pool and beach.

Room Tip: Ask for ocean side room
  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank bulldoug85745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile

We travel to Mazatlán usually about two times each year. The last two visits were at the Oceano Palace, and it was primarily because of their service staff, that we have returned. The room we were assigned was exceptionally clean, and had both pool area and ocean view as well as a beautiful view of the old city area, the Malecón, and in the distance the old famous light house. We opted for the Breakfast Buffet, for our 13 days, and were all pleased with the delicious variety. Plenty of fresh fruit, eggs, meat dishes, potatoes, and Mexican specialties. The music provided by a duet called Dueto California, was excellent. How often do you see people get up, to dance to the rhythm, at breakfast time! Everyone, who helped us, or provided service, did so with friendliness. We are all Bilingual, or more, and certainly that helps. All waiters were very attentive and a special thanks goes to Martin, who kept our thirst and hunger at a minimum. Thanks to the whole staff, including the front desk, who helped with fresh flowers to mark a special date for my wife and I.

Stayed: November 2017, travelled with family
Thank DeLoygj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2017

We booked for my birthday and our 57th Wedding Anniversary November 17/20; 2017.
When we arrived it was a Big Mexican Holiday, line up 5 deep, kids screaming, no one knew what their doing. Finally we get our turn and Reception Staff Jorge, could not find our reservation. We booked with Expedia, who r outsourced in Egypt, don’t know there product at all. We asked for balcony, got an old old room, dirty, window did not close 1/2=inch anyway we were booked under my husbands first name. We had asked for early check in not honored finally went to eat the waitress charged us twice on our Visa.
We told the staff the room was terrible NO internet in the room, staff no clue to fix.
Maid was with an attitude put a sign outside our room door , no Service. Dah.
First night bar across the street started night music for over two hpours boom, boom 4 nights in a row. First we thought it was a live concert somewhere.
Our new room was still loud music then our last night we needed our internet and were so upset, asked for technical help. Told to go tomLuna Palace Lobby to get Internet, one block away.
We got back to our room at a Oceano Palacevand a construction drilling started outside our window, wow, that topped it after four days of disappointing experiences we went to relax and enjoy our short stay.
We wet to management they new nothing of the drilling outside our outside frame of our room. Like a plane landing in our room yu could not hear Yur voice or phone.
Went to management they said they knew nothing of our problems. Now if Yur the Manager that’s strange, clueless.
They said they would give us another room, understand now we have to pack and get a plane back to Canada. They lied about not knowing of problems. Never compensated us for the four wortst days ever. I alkmabout stress.
One Reception Staff And one other lady were sympathetic. But that was too late, Jorge, and the so called a Manager trying to tell us s she knew nothing about no internet, drilling on the build!
Terrible experience.. would not recommend this hotel.

Stayed: November 2017
Thank Buncy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
conciergeAna, CONCIERGE at Oceano Palace Beach Hotel, responded to this reviewResponded 28 November 2017

Appreciable Buncy P :

Thank you very much for taking your time and sharing your experience at Palace Hotels.
We deeply regret that some of our services have not met their expectations, such as the internet. As we explained, they were doing a repair of the same line for that same reason they were invited to visit our brother Hotel, so they could check their internet.
On behalf of the staff and management we apologize, and the opportunity to return to serve them in the future, we have the confidence to change their perspective on our services.
Best regards.


Ana Maria Valdes G:
Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017

If your Spanish n like loud, this is the place for you. Staff was helpful as they could be with language barrier, breakfast buffet was resonably priced n good. My room had a wonderful view of both pool n ocean. But I couldn't rest with an afternoon nap. By 10am to 4am, loud music at the pool or next door club or band on the beach that plays for tips till late at nite. If u like this its fun n lively.

Stayed: November 2016
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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