I stayed at this hotel and had a very good experience. It is brand new, very clean and quiet. I enjoyed the location and found it easy to walk or take buses/taxis around town. the beach was wonderful, just across the street, typically empty. The pool was also great, but it would quickly get small if the hotel was full. Overall, I would definately stay here and recommend it to others. However, if you are looking for a big resort type experience with all the bells and whistles, i.e., concierge, room service, look elsewhere.

We stayed for a week over Christmas and we were happy with the size and quality of the rooms and the overall hotel. The workout room is filled with new equipment. The restaurant is also good. However the small things were lacking when it came to the room and the service. For instance, at the hotel they would not exchange any US $ over $20. There was NO SPA nor was there a concierge or any type of activity information available in the lobby or in the rooms. In the rooms there was no information book to explain the layout of the hotel, or how to make a call, or where the ice machines were located, etc. One daily perk is two free bottles of water, but after the first day you have to ask for them as they will not leave them automatically. The doors to the rooms are very heavy so you hear your neighbors coming and going at all hours as the door slams shut behind them. The location is in between Old Town Mazatlan and the Golden Zone making a long walk to get to either place so you have to take a cab everywhere you go from this location. Not many restuarants or acitivities near the hotel and the beach is across 4 lanes of busy roads. The biggest PLUS was the great outdoor patio we had with our jacuzzi suite! The jacuzzi is on the patio and is fabulous to use at night. The patio was also great to have breakfast in the mornings while looking at the ocean or to lay out in the afternoon sun when the pool is full. (The pool area only has 8 chairs, 4 umbrellas, no restuarant and no phone to call for restuarant service and was always full.)

This is our second time to Mazatlan in as many years, and we liked this hotel alot. Last year we stayed in the Olas Altas area in an old hotel with lots of character. This hotel is less than 6 months old. The room that we had was large and spacious. The one bad thing is it comes with 2 double beds. The only rooms with king size beds are the suites. So we made due with the doubles. The hotel is modern, the staff is great and very helpful, and the restaurant has great food, and it's always busy. This hotel has a couple of down sides other than the beds. It is kind of in the middle of no where. You are a very long way from the "Old Town' Mercado and still a fairly good long walk to the Hotel or 'Golden Zone". There was only one little store within a block if you wanted some munchies or cold beer for the room. But since my husband and I don't mind walking or taking the town buses, it wasn's so much of an issue. Another thing is, there ae only about 10 lounge chairs at the pool. Although the pool itself is wonderful, I suspect that during the busy tourist season, you would be hard-pressed to get a lounge chair by the pool unless you got up at 5 a.m. and put a towel on one of them for the day, which would be kind- of ignorant.
My hubby likes his 'bacon and eggs over easy' breakfasts, and after trying two other places, we decided to try the 'Me" restaurant in the hotel. Not only were the staff more than happy to try to please us, but the got hubby's eggs perfect all the time. The staff are always eager to please and we were happy to tip accordingly!
One other drawback is, although there are 'ice-machine' rooms just off the elevators on each floor, the only floor that actually HAD an ice-machine was the 4th floor...and it was usually empty because some idiot would use it and leave the door open on it so that it wouldn't get cold enough to make more ice. Funny how people don't get the concept!!! They said they are in the process of getting machines for all the floors, but haven't yet. Once again, the staff in the restaurant were fantastic if we wanted a bucket of ice in the room.
We are usually the kind of hotel guests that really don't need our room cleaned every day, so we put up the 'do-not-disturb' sign every day, and quickly found out that it means nothing. Although the cleaning gals were great, we really don't like to lock up all our suitcases and put all of our belongings away every single day, nor do we need fresh sheets and towels every day. I think the hotel was mostly empty during the week we were there, so the gals wanted to put in a full-days work and just came in anyway. It was fine, once we realized that, so just and FYI to all of you out there.
As for the review that "didn't know about Mazatlan"....well, if you are looking for nightclubs full of screaming, half-naked young people who are puking all over themselves and spilling drinks everywhere....I'm sure they have them during high-season. But during the off seasons Mazatlan is fairly quiet. We've been to the Mayan Riviera during high-season, and the Dominican during both high and mid season, and Mazatlan during low--mid season twice, and we think it's charming. The people of Mazatlan are much friendlier than in the Mayan, and we safely walked home at 1.a.m several times. There doesn't seem to be much crime or vagrancy in Mazatlan at all. We took the town buses into the heart of the local shopping district without ever feeling unsafe. It is a wonderful place if you want a relaxing vacation. There are lots of things to see and do if you know where to look. Stone Island is beautiful, the historical zone is great, there is parasailing and ultra-light plane rides on the beach. There are booze-cruises, and day trips to Concordia and Copalla, which are two small towns just outside of Mazatlan. Dont be afraid to try something different. And there are lots of Canadian 'Snow-birds' around if you need to talk english to someone and ask directions:):) Thanks to Jeanette and Emery!
Saskatchewanblowfish