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“Lousy room, or sub-par resort?” 3 of 5 bubbles
Review of Park Royal Mazatlan

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Park Royal Mazatlan
Ranked #47 of 80 Hotels in Mazatlan
San Francisco, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lousy room, or sub-par resort?”
3 of 5 bubbles Reviewed 22 March 2012

The style of this hotel is great - ultra-modern and hot pink. Our room (#706), however, had many problems. The bathroom and shower door didn't close properly, even the front door - directly across from the elevators - didn't close entirely and so we were woken up whenever chatty people were coming or going. Besides that, the toilet didn't flush (was fixed), safe wouldn't lock, no hot water at all on the second day. This seems to be a destination for Mexican guests, there was a wedding & a convention during our stay. The biggest drag for us was that the resort is a 10 minute taxi ride from either of the popular zones in Mazatlan - you're kind of far out there. They have really comfy beds though. The maid was excellent (my roommate was super messy) and the restaurant manager is very dedicated.

Room Tip: Inspect your room thoroughly before getting settled!
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sparkles415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Park Royal Mazatlan, responded to this review, 21 April 2012
Sparkles415,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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336 reviews from our community

Traveller rating
    117
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Vancouver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

Very nice hotel and staff. Great pool! Aojos recommend.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Van_clay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro l, Gerente at Park Royal Mazatlan, responded to this review, 7 March 2012
Dear Van_clay:
Thank you for taking the time to share your experience at the Crowne Plaza Mazatlan and for choosing our property for your recent stay.
It was a pleasure to have you as our guest hoping to see you again soon.

Kind regards,

Pedro Lizarraga
General Manager
Crowne Plaza Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

We just got back from an amazing 2 week stay at the Crowne Plaza Mazatlan. We had booked the trip in early 2011 after finding an all-inclusive deal that we couldn’t pass up. Truth be told we were a bit worried about what we would find when we got there based on some of the reviews; however, we discovered right away that there was absolutely nothing to worry about!

A recent change in management seems to have improved things at the Crowne. The property itself is immaculate, our room was great (beds were comfortable, which is saying something for anywhere in Mexico) and the staff were, in a word, incredible. They work extremely hard to ensure your every need is taken care of and we’d like to give a shout-out to Rossalio, Ernesto, Hugo, Wendy, Jose, Horacio and all of the staff at the Crowne – thank you so much for making our trip extra-special!

The food was always fresh and was served in a timely manner. There was sufficient variety on the menu to keep us satisfied for the entire two weeks of our stay. When we made a special request they were more than happy to create the meal of our choosing from items on the menu. The wait staff brought drinks to us at the pool/beach as well as items from the snack menu. We especially enjoyed the club sandwich.

If you are looking for a resort that has nightly entertainment and multiple pools/restaurants/bars then we would recommend looking somewhere else. However, we would highly recommend the Crowne Plaza if you are looking for a beautiful place to RELAX and hang out by the pool/beach. You are sure to enjoy the baby-powder sand beaches, amazing sunsets, clean and bright facilities, great staff and impeccable service. Mazatlan is a beautiful place and is safe for anyone who uses common sense when travelling…give the Crowne Plaza a try, you won’t be disappointed!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RepeatTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro l, Manager at Park Royal Mazatlan, responded to this review, 22 February 2012
Dear RepeatTravelers,
Thank you for taking the time to complete this review. We are more than happy to know that you had an enjoyable experience in our resort.
I appreciatte all of your kind words about our employees and our services. We will continue on improve better ourselves hoping to welcome you again in the future.

Kind regards

Pedro Lizarraga
General Manager
Crowne Plaza Mazatlan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 19 January 2012

While the people are genuine and helpful, simple expected and services such as clean towels, bathroom tissue, high speed internet and room keys that work for more than one day at a time are lacking. The pool is clean and inviting but the deck charis are oftne not clean or repaired. Our room dorr handle took 8 days for the hotel staff to repair to ensure we could lock our room! We had no functional wireless high speed internet in our room (and no wired option) and had to take the computer into the hallway or the lobby to use it. Our room was cleaned every day but we had to call down more than once for bath tissue. The towels by pool side were often out and we had to wait for more.

Room Tip: keep to the lower floors, I heard from other guests their rooms had fewer issues
See more room tips
  • Stayed January 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mkowalson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pedro l, Director General at Park Royal Mazatlan, responded to this review, 7 February 2012
Dear mkowalson:
Thank you for taking the time to complete a review of the Crowne Plaza Mazatlan.First of all I would to apologize for the inconveniences you had during your stay. I am pleased to introduce myself as new General Manager of the hotel. One of my first tasks was to read the many reviews posted in tripadvisor. I will be addressing the issues you have pointed out in your review. We have implemented a program to ensure all areas are clean and made some changes in the wifi wireless system in order to avoid any problems in the future. We are looking at a number of improvements as we go forward in 2012. Please feel free to contact me directly with other comments or suggestions at gerentegeneral@mazatlancp.com , I can assure you that it will receive my personal attention and follow up.
Thank you for your kind feedback.

Best regards,

Pedro Lizarraga
General Manager
Crowne Plaza Mazatlan
gerentegeneral@mazatlancp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Mazatlan hotels

Adelanto, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 22 December 2011

my family travelled to mazatlan to visit in- laws, so this hotel was booked by my sister-in-law without me knowing anything about it...but very impressed..BEAUTIFUL, very nice staff, and wonderful rooms. the only negative thing i have to say is the restuarant was no good, the staff was nice but the food was a poor attempt at american cuisine...i highly recommed this hotel, i felt safe and felt as if everyone was very helpful

Room Tip: seemed that all the rooms were nice, but make sure you use the taxi company the hotel recommends we...
See more room tips
  • Stayed November 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CandyValenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Royal Mazatlan

Property: Park Royal Mazatlan
Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Mazatlan
#24 On the Beach Hotel in Mazatlan
Price range (per night): ₹ 4,505 - ₹ 16,179
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan

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