We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (564)
Filter reviews
564 results
Traveller rating
373
91
63
22
15
Traveller type
Time of year
LanguageAll languages
More languages
373
91
63
22
15
Show reviews that mention
All reviewssea gardenocean viewgolden zonesabalo centrodining tablesmall balconysales presentationactivities directorconcierge deskbit datedrelaxing staycoffee makerresort is beautifulsized bedtacossecond weekliving area
Filter
Updating list...
5 - 10 of 564 reviews
Reviewed 5 April 2018

Plenty of space for 6 adults and we even managed with 8 adults, great staff and facilities. This location is away from the main town area, but transportation was reasonable and we took tours to learn our way around.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank 464marvind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, General Manager at Mayan Palace Mazatlan, responded to this reviewResponded 25 April 2018

We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. Thank you for your kind comment about the staff and the service they provide.
We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

Mayan Palace Mazatlán Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

This was a short family vacation for us, just before the major Mexican holiday of Holy Week.

I am not sure how relevant this will be, as I was told that the entire hotel will be torn down in a month and rebuilt into the 'Vidanta' image. This is apparently their first resort and is not reflective of their 'style'. This hotel will be rebuild and will take 3 years, so this review is probably not going to be very helpful soon.

We were assigned room 3002 on Mayan Palace building despite requesting for a higher floor and preferably some water view. Please avoid this room if you can, if you prefer a view. This room has the grand view of the security guard post and the street outside. This is probably one of the worst view you can get.

The 1-bedroom room itself inside is nice-sized, with a kitchenette, bar fridge and dining table. The 2 sofas converts into another 2 beds, ideal for our kids aged 10 and 8, leaving the room for us. The bedroom is a good size too. One complain - if you prefer warm or hot showers, tough luck. This room's shower apparently can only get to a temperature of 'not cold'. (and I overheard another visitor with the same complain at the front-desk, so could be a systemic issue) Another feedback, the room's safe is way too high in the closet, good luck if you are shorter (they actually provide a step ladder!!)

The pool is good sized, but I would caution it with kids pool. My daughter actually cut her sole of her foot on a tile somewhere and it cut fairly deep and bled, spoiling the rest of the stay. Their lifeguard did help clean it up and put a bandage on.

There is a mini-mart on site, which you can charge to the room. There is also a small cafe with some free access computers and a printer (can check in online for return flight and print out boarding passes), and the cafe is the ONLY place in the entire hotel with free wifi.

This is a major gripe for us. In today's day and age, many hotels provide complimentary wifi, even in the rooms, but NOT THIS ONE. This hotel charges daily/weekly charges per ITEM (not by the ROOM). If you have computers/tablets/mobile phones, that will get pretty expensive really fast if you want wifi for all. This was a working vacation for us (as we need to be in contact with our office and still need to do some work), so this is the biggest downside I see.

They have multiple food outlets, including restaurant (expensive buffet breakfast, relatively speaking), pool restaurant and deli. But likely cheaper to go out to eat.

On the plus side, I must commend the staff through the entire facility, who are all very helpful and friendly. The concierge desk has great info and tips for those new to the city. The front-desk exchanges currency at a pretty good rate (as compared to rates i saw in the city).

You might also get invited to their 'learning presentation' on their 'fractional ownership' program with Vidanta (they do not call it 'time-share') for some discounts, city tours, dinner vouchers etc. We did it, no high pressure and surprising even to us, we actually signed up for it (but not for this, rather for their other resort locations).

Hotel location is pretty good. First thing, it is right by the beach, with walking access from the pool area to the beach directly. At low tides, the beach has actually a good stretch of calmer waters great for little kids.

There is a bus-stop right outside the guard house (which we have a direct view of), that has the 'Sabalo Centro' that takes you to the Golden Zone and historical old town along the main beach stretch in about 10-25 minutes, depending how far you go.

To and from airport: The hotel provides a complimentary ride to the hotel by shuttle bus but not the return to the airport (the same company-'King David', charges $12/pax for the return trip i.e. $48 for a family of four is not cheap - for a shared ride).

Room Tip: Avoid 3002 Mayan Palace unless you enjoy a view of the guard house and the road
  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank khamen77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace Mazatlan, responded to this reviewResponded 12 April 2018

Dear khamen77 :
Thank you for taking the time to provide us your detailed feedback about your recent stay.

Please accept our sincere apologies for your disappointing stay. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success.


Comments like yours enable our continued pursuit of improvement for perfection on our daily performance.

Sincerely,

Mayan Palace Mazatlán Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

The property is very nice, the hotel feels very new and fresh. The restaurants are very good and the staff couldn't be friendlier, but add a little extra tip here and there. The reason for the 3 stars though the above sounds perfect is the the rooms must be from the 80s. It's was a huge disappointment to our entire wedding party of 70 people that the rooms were as old as they are. I will say, they are well maintained and kept very clean, but I have not been in a hotel room that looks this in a very long time if ever. We truly enjoyed everything else about the property. The pools are very and the beach out front is beautiful!

Stayed: March 2018, travelled with family
2  Thank Dany Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace Mazatlan, responded to this reviewResponded 29 March 2018

Dear Dany Z :
Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. The same way, it is pleasing to find out you liked our food options and pools.

However, we regret that not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. With that in mind, your feedback will be shared with all the appropriate areas

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer.


Best regards,

Mayan Palace Mazatlán Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

The place is pricey and the discounted 2 for 1 happy hour drinks are overpriced. So too is the food. The place is old. Although we were scheduled to a unit in the Mayan Palace Regency, which is newer, we opted for a one bedroom unit in Mayan Palace Sea Garden for two reasons, Regency didn't have key features such as a fridge; thus, that points you to the over-priced on-site restaurant. Thus, we opted for a one bedroom to minimize the cost of food and also took buses to local, cheaper restaurants..

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank douglasjransom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace Mazatlan, responded to this reviewResponded 29 March 2018

Dear douglasjransom :
We appreciate our guests' reviews and opinions.

We are sorry to learn of the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success. This is also very useful in order to ensure they all have accurate information so that your check-out is an efficient and pleasant experience. We would like to point out as well that our prices are competitive compared to other resorts’ of similar quality.

Your feedback is always welcomed.

With all good wishes,


Mayan Palace Mazatlán Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Old property that could use updating. Staff was outstanding but the high pressure sales practices are criminal! Do not get sucked into the sales meeting. Not worth anything they are giving you. The area is very friendly and we never felt unsafe. Food at the resort was good and the pool service is wonderful.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidanta V, Manager at Mayan Palace Mazatlan, responded to this reviewResponded 27 March 2018

Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our food options.
All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations.

If we have an opportunity to welcome you back in the future, we hope to impress you with what we have to offer.

Warm regards,

Mayan Palace Mazatlán Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews