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Reviewed 11 June 2018

Staff was amazing! Very attentive. We arrived earlier than anticipated and they got us into a room right away. The room was perfect, balcony to look over the ocean, roomy, nice bathroom. There were a couple small issues that were fixed immediately. Staff helped with each request we had, went way above and beyond to accommodate us. Pros: Beds comfortable, AC worked well, plenty of outlets, pool and beach access great. Cons: internet was spotty, kept kicking our phones off; we ate on-site at the restaurant, but otherwise you need to take a taxi to get to other restaurants; we used the same pool towels--didn't know the system if we could exchange for new ones. Staff cleaned our room late the second day (which was not a problem) only we took the used towels out again to the pool so they were not in the room to possibly get new ones? Overall, highly recommend. Will be dreaming of this place!

  • Stayed: June 2018, travelled with family
    • Sleep Quality
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Thank CornerpostWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

Wonderful stay, a lot of comfort details, good swimming pools, we miss a Jacuzzi, but not big deal. Good beach to ride waves. Good room, a few meters from one of the swimming pool. In general, we will back to BW Luna del Mar next time in Manzanillo.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank juandelgado6478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

I originally reviewed this hotel lower because it was lacking in some basic ways but after reading my review, and realizing we were still here, staff addressed many of the items with which we took issue.

POSITIVES: Amazing view, beach and pools. It looks like almost all rooms have ocean views and many are ocean front. There is a restaurant on site with limited but reasonable options. The rooms in our suite are large and having A.C. in the bedrooms is a huge plus. The ocean is warm and clear and delightful to swim in.

On the negative side I would say they could do a much better job of equipping their kitchenettes. Ours has only one very large pot and skillet to cook with, utensils are very limited, and basic kitchen equipment was missing from our room (coffee maker, microwave, toaster, blender). After reading our review a microwave and coffee maker were made available. This climate is very warm and humid and the fan in the main room is stuck on the low setting.

Best Western Luna del Mar is by no means a perfect getaway, but easily deserves its 4 stars just with location alone, but to top it off it is very affordable. We will return.

Room Tip: 4 pool options available with 3 areas that provide ample "wading" opportunities, including one large dedicated wading pool.
  • Stayed: October 2017, travelled with family
    • Sleep Quality
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1  Thank Diana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017

The first room provided to us was nothing like what we asked for or as they advertised. Anyone in the pool on one end could look right into our room - lack of privacy an understatement. The second room did have an ocean view if you crawled into the Jacuzzi tub and looked in one direction. I'm not going to nit-pick all the details we took exception with, but we did appreciate their willingness to relocate us. The free breakfast..we were charged for one day but not the previous day. Some clarification would've been nice, but none offered. One entire bldg. unused and under construction. The entire property really needed some attention...broken this, chipped that..see photos. Good A/C and TV, but who puts loose rocks around a bed?!? ..that was a surprise. Nice pools but many of the chairs were unable to adjust as they were broken too. Overall the staff was pretty accommodating, maintenance guys hustled a lot from what we saw. Location is a bit far from town center, walking not really an option to many sites. Locals nice and friendly.

  • Stayed: June 2017, travelled as a couple
    • Value
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1  Thank Montanagilmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017

Very disappointed because we didn't get complementary breakfast as they said when we booked. Food was ok Room was nice,very spacious bathroom, big rooms. Great location, nice swimming pools but, I have to say that staff could be more friendly.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
1  Thank M7964AHjosed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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