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All reviews paradise restaurant las hadas great benefit bus number boutique hotel beautiful bougainvillea washer dryer huge terrace second bedroom full kitchen rooms are comfortable west coast of mexico palapa restaurant reception area manzanillo area staff was very friendly and helpful overlooking the ocean
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Reviewed 18 March 2018

My partner and I have been travelling to the Manzanillo area for the last 11 years and staying at Dolphin Cove. This is a boutique hotel - not an all inclusive. There are many stairs & ramps to navigate. If you are not fit, have mobility issues -- this is not the place for you. All the rooms overlook the bay, have wonderful views & the landscaping IS BEAUTIFUL!!!

The staff at this hotel are good and alot of them have been there for many years. If you have any needs or requests, they are VERY helpful.

Lorenne, in reservations, has always been our "go to person" & we have always been pleased with her service. As well, Kayla in the reception area -- a delight to be around. She always has a warm smile, speaks great English and again, just a really helpful person.

This hotel has Canadian and US long term stays (from 1 month to 5 months). During the week, the hotel is quiet and peaceful BUT the weekends, for the most part, are very busy & takes on a very different flavour. Families from the surrounding area of Manzanillo come for the weekend.

Pool Area: I have seen some improvements around the pool area in terms of the way people behave on weekends BUT I still note that improvements need to be made. They are:
1. NO SMOKING AT THE POOL. This was a real problem, for some reason this year, even though when you check-in you are given a sheet of 'RULES" and also this is posted on the door of the hotel room. It actually is a Federal Law in Mexico. One day, there was a man who was smoking cigarettes continously and then throwing his LIT cigarette butts on the pool deck. WHAT? Who does this?
Recommendation: Maybe a sign posted on the picnic tables and in the area that this is a smoke free area.

2. NO EATING IN THE POOL OR DRINKING. This is just good common sense and it absolutely is disgusting to think that people think this is OK. It is NOT. This has been an ongoing issue for many years.

Recommendation: I would suggest during the busy weekends, that having a staff member assigned to the pool to "supervise" and also keep the pool area tidy, would be of great benefit. Usually at days end, there are empty containers, glasses, napkins strewn around the pool deck, on the tables & it just doesn't look great. We have noted that security guard does make rounds to the pool (maybe once or twice) but it just is not enough.

Restaurant:
The Paradise restaurant has good food, fairly decently priced although while we were there prices did increase.
Three staff members - Hugo, Zinny & Isabel - are an asset as servers. They provide consistently good service, are always working hard to ensure you are satisfied.. just really good people.

All in all, this hotel has served us well over the years.

Room tip: all rooms overlook the bay -- beautiful
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank dbutterflyd2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2018

Just returned from a one-week stay. The views are great from your balcony and everywhere else on the property. Our studio room was bright and spacious with a nice-sized kitchen. Staff was very friendly and helpful. The pool area was spacious and bar staff great! Restaurant was lovely with good and reasonably priced food. Short walk along the beach to other restaurants at Las Hadas, so lots of choices. Excellent value! We'll be going back for sure!

Room tip: Inn situated on the side of a cliff. Lots of up and down stairs, so keep that in mind.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Winterbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018

We really enjoyed our vacation at Dolphin Cove Inn. It was exactly what we were looking for as we wanted to avoid the craziness of a big all inclusive. The room was exactly as promised and the terrace & view were even better in person. We enjoyed the pool, restaurant and quiet beach. Many nights we walked down to the nearby marina for more restaurant selections and amazing gelato for dessert. Yes, there are lots of stairs, but we didn't see this as an issue - good exercise! We didn't rent a car and it was so easy to catch the bus right outside the lobby, or ask for a cab. The staff is so helpful and friendly and the front desk staff especially really made our vacation memorable. We will definitely be back!

Room tip: Splurge for a room with a terrace and lounge chairs - totally worth it!
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Kristi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018

We always order the same thing - shrimp pasta and we are never disappointed. Lots of shrimp, brig helping of noodles ala dente and a creamy white sauce with just a hint of jalapeño. Outside listening to the ocean and a very good guitarist. Terrific Friday evening.

Date of stay: February 2018
Trip type: Travelled with friends
1  Thank Cheryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

We just finished a week long stay at the Dolphin Cove with another couple, a mixed experience for sure!

First, the pros -
- the setting overlooking the Manzanillo harbour is spectacular, one of the reasons we chose to stay there, beautiful!
- the small pool area and onsite restaurant are adequate and in a beautiful setting on the hotel grounds, meals were fairly priced and tasteful, we found service to be excellent.
- we found the rooms to be kept clean and well maintained as were the hotel grounds.
- our experience with the staff we encountered was pleasant, though our limited Spanish was tested often as only a few spoke much, if any, English.

As for the cons -
- uncertain what the exact cause was, but the women woke up with itchy bites on their legs and arms several mornings. We talked to another couple who had also experienced similar bites.
- some of the units are privately owned condos and whether it was the owners or their rental guests, several nights we were kept up late by loud music. Though they tried, the front desk staff weren’t always effective in bringing down the volume.
- we knew from the pics that there were a lot of stairs, but we didn’t realize that there were a LOT of stairs and ramps that are pretty much unavoidable and not for anyone physically challenged, though golf carts if requested will transport people around if needed.
- our bed was really hard, not sure I would have ever gotten comfortable sleeping on it.

Would we book again, probably not without reassurances from hotel management. As well, besides the ‘cons’, the wifi is only available in the hotel lobby and at the restaurant and pool area which is inconvenient nowadays. And while not huge, we prefer being able to walk more places for meals and such and not have to rely on taking a taxi or bus to go offsite other than the resort next door. Would we recommend it, if the “pros out weigh the cons” for you, then absolutely go for it.

Date of stay: February 2018
Trip type: Travelled as a couple
5  Thank FromTheKootenays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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