My husband and I stayed at Dreams resort in Huatulco from Wednesday, April 25th through Saturday, April 28th. Overall, we enjoyed our experience. It was our first time staying at a big all-inclusive resort, which was more expensive than what we would normally pay, but since it was our honeymoon, we decided to splurge.
For the most part, we were able to relax, enjoy the pool, and eat to our hearts content. The food and drinks in the regular restaurants were good – better than we expected. However, we had a horrible experience on our last night when we did the "Romantic Dinner" on the beach that cast a shadow on our experience, causing us to feel an overall dissatisfaction with our stay, making us second guess our decision to stay at your facility, and prompting us to write this review.
On Friday, April 27th, we had a romantic dinner in the gazebo on the beach. Two of our best friends in the United States set it up for us, giving us this experience as a wedding gift. The romantic dinner is very expensive, costing almost as much as one full day stay in the resort, so we were expecting the best of the best. What we experienced was definitely not even close to what we were expecting. The servers were nice and professional and the setting was beautiful, but the food was awful – far worse than what is served in the regular restaurants. That night, I experienced a bout of food poisoning that kept me up the entire night – I vomited four times, had the sweats, and was shaking uncontrollably. It was the worst night of our trip and the first time I have ever had food poisoning.
I believe that this was caused by the lobster portion of our dinner. It did not taste like other lobster I have had, and my husband also felt sick after ingesting it. The next morning after I had recovered sufficiently, we went to talk to the Concierge manager, Fernando, about this incident. His attitude was dismissive, unprofessional, and completely unapologetic about what we had experienced. He went so far as to say that there was no way that we could have gotten food poisoning from his establishment because of the “international standards” they follow, and further called the doctor while we were sitting there to have him confirm his incorrect assertion that there is no way the dinner we had eaten had caused the food poisoning because it takes at least 24 hours for food poisoning to take effect.
When Fernando first sat down with us to talk about what happened, he immediately told us that money was not the issue, but rather, customer satisfaction was of the upmost importance. Everything he did and said after that, contradicted that statement. The only solution he offered us was for us to see his doctor (the same one who said it was impossible for us to have food poisoning later the same night) at our own expense, and if the doctor determined that we had food poisoning, he would consider giving us some of the money back. That is not customer service, and he was completely disingenuous when he said he wanted to see us satisfied. If nothing else, he could have been more sympathetic that I spent the last night of my honeymoon on the bathroom floor.
Stay away from this place - they are not interested in making your stay a special experience, and they certainly seem interested only in the money (when you first arrive, they try to convince you to buy a "great deal" of more nights in one of their hotel properties and try to make you come to one of their 90 minute presentations on the topic). This place has the feel of a cold corporate hotel, where there is no interest in people, just having as many people there as possible.
- Official Description (provided by the hotel):
- Spectacular resort offering 421 luxurious rooms and suites, 6 shimmering outdoor pools, 6 restaurants and 6 bars, SPA & fitness center and endless activities for couples and families. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, HotelQuickly and EaseMyTrip so you can book your Dreams Huatulco Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Dreams Huatulco Hotel Huatulco
- Dreams Huatulco Resort And Spa
- Dreams Hotel Huatulco
- Gala Huatulco
- Gala Beach Resort Huatulco
- Gala Resort Huatulco Mexico