First the facts: We stayed here April 8-15, which is spring break in Mexico. Resort was full. This is a very family friendly hotel with waterpark for kids. It is located right on the beach and is part of a complex of other resorts and what I believe are private condos. There are two other Mayan resorts on the premises with a free shuttle connecting them. The Mayan Palace has a newer, slightly better pool area but I prefer the Grand as a whole.. Sea Garden is not worth seeing.
The resort is located in the southern region of Acapulco which is know as "diamond." It is a 10 minute ride to the airport. Further north is the "gold" region which includes the famous Acapulco Bay. The diamond region is far quieter and much less touristy than the somewhat congested gold region.
My first recommendation would be to call ahead and reserve an ocean-view room if possible. We got stuck with a room facing away from the beach and the view left a little to be desired. We requested numerous times with the front desk to be switched to an ocean view room but we were denied each and every day for a week, being told that the hotel was full and there were no departures. I find that hard to believe. No departures for a week? We had a 1 bedroom suite, which was huge with almost full kitchen (only thing missing was oven), bathroom with 3 sinks, flat screen t.v.'s, etc. There was even a large tub in the bedroom. Appointments were not lavish but instead more comtemporary comfortable. Curiously, there was a small, unheated pool on the balcony that was about the size of a jacuzzi. I have no idea as to the purpose of this pool as no adult would enjoy it. Perhaps installed for kids. I don't know.
The hotel itself is quite beautiful. Clean and well maintained. For a bargain price paid for through Groupon, I was prepared for much worse but was actually quite delighted. Nice, large pools with lazy river, lake with complimentary kayaks, and beautiful ocean view. Just about every staff member, except for housekeeping, speaks passable English.
The not so good: For a family friendly resort, curiously there is no kids menu available through room service so be prepared to shell out $10-$20 for your kid's meals. Room service prices are reasonable. The pool complex closes at 8pm, which I believe is way too early. Often, they shut down the water for the kids slides at 6pm??? No bueno. Also, watch out for the cabbies. Independent cabs are not allowed on the premises unless specifically requested by a guest. Only Mayan approved cabs are allowed to pick up guests without a prior reservation. There is a set list of prices to specific destinations that is mandated by the Mayan, such as Walmart $60p, Cici Waterpark $180p, etc. But their cabbies often ignore the set prices if they suspect you don't know about them. My first day, my cabbie tried to charge me $100p for a ride to Walmart, and my 2nd trip to Walmart a different cabbie tried to charge $120p.
Also, these cabbies will try to sell you "personal" tours. I tried it out for $65us. Basically, they drive you around to a few touristy sites such as the diving show (quite boring), crocodile park (smelly, dirty, disappointing), and the cross on top of the mountain. I'm fairly certain that they get a cut out of what you spend for activities and dining. Mine was always directing us towards boat tours, restaurants and things like that and always walking with me to the counter, making sure he got credit for us. He also would steer us towards shops that were owned by his family and friends. I would not recommend these taxi tours.
Restaurants: We had the breakfast buffet at the cafe, which was quite pricey at about $240p. It was good, but not worth the price. We also had the Saturday evening buffet at the restaurant next to The Bar. Not good. Everything was bland and tasted like water. Room service was okay, about as expected, as was the poolside foodservice.
Lastly, we were offered 10% off all room charges and discounts for activities if I took part in a 45 minute (actual 2 hours) sales presentation. I said ok, since I thought I would be saving at least $100+ by going to a 45 minute presentation. It is a one-on-one presentation. They keep saying that it is NOT a timeshare. After I denied repeated attempts to convince me to purchase, they sent the supervisor over, who was EXTREMELY rude to me. Then I was sent to a different office who offered me a different sales presentation. The second office informed me that the first presentation was for a timeshare and that I was wise not to purchase. ??? So they have sales staff that contradict each other???
Overall, I would recommend this hotel, especially if you have kids. We moved over to Las Brisas for our last night in ACA and liked it better, although not great for kids.
- Also Known As:
- Grand Mayan Acapulco Hotel Acapulco
- Grand Mayan Hotel Acapulco
- Acapulco Grand Mayan