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“Fantastic place to stay!”
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Dusk at Villa Saifon 1
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Dusk at Villa Saifon 1
Early evening at Villa Saifon Fun water features around the pool.
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Excellent
40 reviews
Dusk at Villa Saifon 1
Early evening at Villa Saifon
Fun water features around the pool.
View to the waterfall feature.
View to the waterfall feature.
Nestled in trees , fronted by pool and lake.
Nestled in trees , fronted by pool and lake.
Is that an infinity pool or what!
Sunset - sun descending behind the villa highlights the mountain
Balmy nights.
Living Room with entertainment  system.
Luxuriously appointed living room.
Living room.
Hand carved teak dining set.
King size bedroom with view of the pool, waterfall, lake, and mountain!!
King size master bedroom with luxury bedding.
Separate bath and shower in master bedroom.
Luxury furnishings in  Master bedroom.
Garden view from the master bedroom en suite.
King size master bedroom with view of pool, waterfall, lake, and mountain!!
King size master bedroom with view of pool, waterfall, lake, and mountain!!
Third bedroom.
Deluxe gas BBQ.
Sundown across infinity pool and lake to the mountain.
Sunset - sun descending behind the villa and highlights the mountain.
Fun water features around the pool.
Fun water features around the pool.
Seating for 10 at the outdoor terrace table next to the 19m infinity pool.
Table set for private chef service at Villa Saifon.
Table set for private chef service at Villa Saifon.
The proud owners - and your hosts - Michael & Fon.
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Ao Nang, Krabi Town, Krabi Province

Reviews from our community

Excellent - based on 40 reviews
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Reviews from our community

Date | Rating
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Alison R
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
“Fantastic place to stay!”
Reviewed 22 September 2013 for a stay in September 2013

Have just spent 4 idyllic days at saifon villa. Fon and Michael the main owners of the villa were the perfect hosts - helping us with various queries and solving a problem using their knowledge of the local amenities.
Despite the fact it is not near the beach this is no drawback - the view from the villa is stunning, the pool large and spotlessly clean, plenty of area around the pool to relax with or without shade.
We opted for the in house catering service and were served excellent and totally deliciousThai dishes - different every night and involving varying levels of chilli heat! Also all beautifully served.
All rooms beautifully appointed and the beds probably the most comfortable I have slept in although our friends found them slightly too hard - beds are a totally individual thing though!
Whenever we needed transport it was provided with no problems - the driver was also diligent and safe!
I personally like to keep well away from anything to do with the Internet on my hols - too much like work and try to keep away from that whilst on hols but for the members of the party who required the use of the Internet there were no connection issues.
All bathrooms kept spotlessly clean.
All staff always happy and attentive.

How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and the quality of the villa
Liked least: Nothing specific enough to mention
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletAus...
Kuala Lumpur, Malaysia
2 reviews
“Superb Villa Saifon!”
Reviewed 22 September 2013 for a stay in September 2013

A huge thank you to Fon, Michael and their team for making our long weekend super special! Excellent service, magnificent food and always willing to help. Brilliant.
The villa is modern, with all amenities and a fantastic pool. The living, dining area and kitchen is delightfully spacious and open. The bedrooms are all decorated to a very high standard.
The food was so good, we decided that we would not be able to find anywhere better in town, so we ate fabulous home cooked Thai every night. Thanks Fon! Brilliant cooked breakfast too, served on time each morning on the terrace by the pool.
The villa is in the countryside with magnificent views, but only about 10 mins from Ao Nang. Peace and tranquility, but when you need the wildlife that the towns or beaches offer, the Villa transport provides two trips back and forth included in the price. Again a real plus.
Fon and Michael helped us organise our daily activities and were always there if we needed help. The Villa mobile phone was a great asset, and really helped.

All we can say is that we will be back! Thanks for a great weekend, thanks to the whole team and thanks for a wonderful time.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and the food
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huijuan64...
Singapore, Singapore
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous place, good service and needs all taken care of!”
Reviewed 1 September 2013 for a stay in August 2013

Location: Not the main area but only 15mins away drive from Ao Nang town (included) .
30 mins away from airport (included)
Facilities: EXCELLENT
Service: PROMPT & CONSIDERATE
Villa condition: NEW & WELL MAINTAINED

Our group of 7 arrived at the airport with the staff waiting for us there and they drove us to a supermarket to get all the necessities and food we needed and drove us back. When we arrived, we were very delighted that we had chosen the right villa!

The staff welcomed us with drinks and cold hotels in front of the pool at the entrance of our villa. The place was very new and well maintained. The owner, Fon, welcomed us and brought us around the villa and handed us a mobile phone that we can contact her if we have problems.

The villa had good TVs and sound systems, very cosy rooms, fully equipped kitchen (and BBQ pit!!) , private pool (with lots of floats for us to play with!) , pool beds (with shades!), loaded refrigerator, and a lot of small details like traveller plug, drinking water dispenser, hair dryer in every room, entertainment like Frisbee, proper drying racks.... I cannot finish the list. You can find everything you need even if you were to live there.

Fon was very prompt with our requests and we had to trouble her many times to help us when we had problems with our TV and requesting for transport arrangement.

The villa may be off the main action area, but with transport included, its not an issue. Moreover, we felt the stay was too short and it was a pity we did not enjoy the villa to our fill!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything!
Liked least: maybe the mosquitoes at night outside the villa....
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SG
Reviewed 31 July 2013 for a stay in July 2013
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bluenose...
Sydney, Australia
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Terrible service and problems with property in a lovely location”
Reviewed 8 July 2013 for a stay in June 2013

Our Experience with Krabi Villa Company at Villa Saifon

First off, apologies for the length of this review. I generally don’t write negative reviews – see my other reviews – but our experience really needs to be fully explained to understand the negative rating.

In case you are short on time, here is a summary:

- It is a lovely villa – with terrible management and service
- Don’t trust Krabi Villa Company – even their contract isn’t worth the paper it’s written on and their staff repeatedly lied to us
- If you want to come to the villas, then make sure you’re happy to pay and keep on paying for average service OR do everything yourself and don’t rely on them for anything
- Get a guarantee that there will be power and A/C (unfortunately I’m not sure that such a guarantee is worth anything)
- Pray you don’t have any issues that you need their help rectifying
- Don’t touch the sink!

Here is the long version:

A group of 16 friends stayed at Villa Saifon 3 and Villa Saifon 5 in June 2013. We chose the property partly based on the rave reviews here on TripAdvisor. After our experience I can only conclude that these positive reviews are people related to the owners or the management company as I find it impossible to believe that others have not had experiences similar to ours.

Our views of the services we received are nearly laughably poor, but I will try to provide as balanced a review as possible lest people reading this believe that our group was full of “difficult” customers with unrealistic expectations.

On that point, everyone in our group are seasoned travelers who work in the travel industry or hospitality. This includes a number of airline staff as well as owners of vacation rental properties and the managers of these properties. We all understand and appreciate that there are sometimes issues – particularly with new properties – but our issues with the business practices of Krabi Villa Company far outweigh any positives.

Let me start with some positives – the properties are located in a beautiful part of the world and are of a high specification. Both villa’s are roomy and have lovely pools overlooking an amazing rock formation. The kitchens are mostly well appointed and the rooms comfortable (other than my specific points below).

We celebrated our 50th wedding anniversary with a very nice Buddhist blessing ceremony followed by a feast of roast suckling pig. This was an amazing highlight of our stay. It wasn’t cheap however, which is a repeated pattern that we experienced with Krabi Villa Company.

When we booked both Villas, we naturally asked for a group discount and was offered around 15% off. At that time we only had 14 people confirmed but our booking confirmation was clear in that we were booking Villa Saifon 3 for 6 people and Villa Saifon 5 for 10 people (see attached pictures of booking forms).

Upon arrival we were informed that we had to pay more as there were now 16 in our party. The Villa Company Manager, Mark Rawlings was aggressive, rude and repeatedly ignored his own paperwork to claim that we were in the wrong and he was in the right. Our options were put to us in no uncertain terms that we could either cancel our booking and forfeit our 50% deposit or pay the revised amount – this while 16 people are sitting in the hot sun not able to move into the villa!

At this time Mr Rawlings repeatedly emphasized that the villas were “the best in Krabi” and “five star” – claiming over and over that all their guests are “blown away by the five star service” and that we would want for nothing.

Not having any real choice, we reluctantly agreed and paid the outstanding balance and moved into the property.

We later brought to their attention that the Villa Saifon website actually had a “Pay for 4 nights, get one night free” promotion which was never offered to us. The villa manager Fah claimed that this was the website of the owner, not the management company and that it had nothing to do with them. However when we later sent an enquiry through the website, guess who replied – the villa manager Fah! I don’t know about you, but bare-faced lies are a good way to get me off-side.

Our group are neither precious nor do we demand five-star service, but when it is promised to us (and we feel we are paying extra for it) then we certainly expect a reasonable standard, but we didn’t expect:

- Power that would cut out several times a day and go to emergency mode
- Insufficient power to run air conditioning reliably
- Toilets not flushing (pumps need power to move water apparently!)
- Kitchen sink not being grounded properly and giving random shocks to anyone using it (no, I’m not making this stuff up)
- A/C in master bedroom leaking and not working at all on first day
- Showers not draining properly
- One bathroom drain smelling of sewer gas (seemed like no trap?)
- Smell of electrical wires burning (fixed fairly quickly but worrying)
- Very slow internet (a 3G mobile phone hotspot) that only worked intermittently and stopped working altogether on our last day
- Unfinished pipes sticking up around the pool, perfect for stubbing toes

I have to say that the majority of these issues (other than the power) were mainly with Saifon 5 – we were the first guests to stay in the property after it was finished. I’m sure that most will be rectified but what really bothered us was that the management company didn’t seem to think that most of these were serious issues.

So enough about the property, what about the service? We opted to get the in-house cooking service for breakfast and dinner. We thought this was extremely expensive at 250 baht x 16 people – 4,000 baht per meal (PLUS cost of ingredients). At 5 nights for breakfast and dinner this came to 40,000 baht or nearly $1500 AUD. We know from Thai friends of ours that this would pay for cooking staff for several months! Nevertheless, we were once again promised amazing food and incredible service, so we opted to go for the catered option.

First, let me say that I really don’t want to single out the staff as being the problem – they were lovely people, they just were not trained in how to provide proper service, and certainly nothing like 5-star service.

Some of our issues with the meal service included:

- Food being served cold
- Table not being set
- Table not being cleared
- Dishes not being washed
- 3x the necessary quantity of food being prepared (and wasted)
- No coffee / tea served with breakfast

Lest you think that we are being picky, on our second breakfast for the 10 guests at Saifon 5, the cook first prepared 24 eggs in two large platters of scrambled eggs, then proceeded to let this sit for 30 minutes while she prepared 2 fried eggs for each person (we’re up to 34 eggs now) which then sat on the counter for 30 minutes while she cooked bacon – again put to one side while the other 2 staff looked on – table still not set, no coffee made, no hot water for tea, no toast, no cutlery, etc, etc. As all of the food was now stone cold, we took over at this point and tried to salvage what we could and cancelled breakfast service for the rest of our stay. My advice to anyone considering this is do it yourself as you will end up doing most of it anyway.

Most of the dinners prepared were tasty but nowhere near the best Thai food we had on our trip and half the dishes were served cold as the first dish was always made an hour or more before sitting down.

I should also mention that ALL of these issues were raised with management on our second day by both telephone and email with suggestions on how the issues could be rectified. Responses were either superficial (and not acted on) or we were told that all other guests think the service is great. At one point we were told that we should feel privileged to be guests of the villa.

On the last day of our trip when settling up our bill we were informed that because we needed 3 airport transfers for 16 people, that we would be charged 1000 baht for an additional airport transfer – this was in spite of us organizing all of our own transport to arrive at the villa.

When we asked whether perhaps some of the issues we had experienced deserved some sort of compensation (or even a free airport transfer!) the answer was a flat no, that in their view everything had been perfect.

Once we got home the great experience just continued – we were charged 5000 baht for water damage to a table that was taken outside by one of their staff during the party and got left out overnight.

During the wedding ceremony I told the property manager Fah that we didn’t want any pictures of us or our guests to be taken or used for their advertising. She agreed and said that they would only take pictures of the decorations. After we left I sent an email to Fah repeating my request that none of our pictures be used and got an email back saying that they did in fact take pictures of us and that they would be used in their marketing and it was their ‘right’ to do so. Once again, her earlier promise was a bald-faced lie.

My advice? Avoid Krabi Villa Company!

Cheers and good travelling!

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The location
Liked least: The service of Krabi Villa Company
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Jul 2013
Firstly we would like to point out that this review was intended for the new Villa Saifon 5 Bedroom not Villa Saifon 3 Bedroom.

Villa Saifon 5 bedroom is a brand new beautiful pool Villa which opened its doors for the first time for this booking. There were some small teething problems which are unfortunately sometimes unavoidable, these issues have now been dealt with, however this was reflected in the new Villa discounted promotion rates at the time , and most guests (nice & understanding) would appreciate this and relax and enjoy their holidays. Unfortunately this was not the case with some of these guests, not the whole group as most of them were very nice & understanding, it was just a small group including the booking leader Mr Peter Philip who actually went out of his way to be so negative about everything, including upsetting the management team so much that one of them had to take sick leave. The pictures they took and placed on trip-advisor were self-made, i.e. taking the outside toilet cover screen away so it looked totally open, also there are blatant lies in the review too many to mention.
Undeservingly this booking leader wanted a further discount/refund from the day he arrived until the day he left (which he most likely attempts everywhere he goes and gets) because we could not justify it - hence the 5 page negative review. To all other Villa owners please be aware of this booking name and be very prepared if you accept his booking.
Please look at all the reviews for Saifon 3 Bedroom on Trip-Advisor, plus many more on our own website, they are all positive and always expressing the great service from Fon and her team (the same management team as the new Saifon 5 Bedroom).
Please to reassure you our company offers a very good service, over the years we have had many guests and many reviews all very positive which we are very proud of, out of the hundreds of guests and reviews that we have received, only 2 are so negative, and these were both from this same booking, unfortunately a very very difficult customer.
As always we will continue to offer an excellent service to all our deserving and co-operative guests.

Mark Rollins,
Managing Director.
Krabi Villa Company.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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