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Centara Grand Beach Resort & Villas Krabi
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Reviews (4,094)
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2,166
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All reviewsmonkey trailon the rockslotus courtfloating jettyshuttle boatthai restaurantthe club loungeprivate beachspa deluxe roomocean facingfree boatboat servicelow tideonly accessible by boatjacuzzi on the balconybaht bonanzawooden steps
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38 - 43 of 4,094 reviews
Reviewed 2 weeks ago

Fantastic setting for hotel with a backdrop against mountains and surrounded by wildlife ranging from different birds to monkeys and gibbons. Restaurants are good and good transport via speedboats. Need to improve front desk staff though.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
1  Thank chriscoe54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTLP, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 1 week ago

Dear chriscoe54,
Thank you for the nice comments but sorry to read of the score issued. Feel free to share any more details on your front desk comments for my follow up. Darren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We have just spent 2 days at this hotel rated a 5 star our daughter and son in law had and caught 3 rats in there room it took all day to try and move them to a different room
After problems I ordered room service it arrived nearly 2 hours later with an apology it had gone to wrong room ? It had been reheated fish and chips did not eat
We would not return we are moving today to another hotel
Locks on doors do not work cupboard doors do not close we think this needs a refurbish it’s in a nice place but service etc falls far short of expected at this group of hotels we stayed at another centara in Phuket it was 10 times better than here for service and basic facilities

Stayed: April 2018, travelled with family
Thank coolavanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTLP, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 1 week ago

Dear coolavanny,
Sorry to read of your disappointment. To respond to the issues raised, indeed Room Service should not have delivered to the incorrect room and I apologise for the delay and subsequent quality of the dish. Our pest control measures (which occurs in every hotel) of course, should be present but always out of guest view and I apologise this unsightly trap was found by your brother-in-law. Im pleased you found our sister hotel in Phuket to be better and you managed to relax and enjoy your holiday in beautiful Thailand.
Darren

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Reviewed 2 weeks ago via mobile

We arrived here at the resort last Saturday 31st March after a long 12.5 hour flight, mini bus 2.5 hours then water taxi 8 mins transfer to the hotel. We could not check in until 3pm as the rooms were not ready and we arrived around midday so it was a long wait. We are B&B but we had nothing offered to us complimentary as we had a long wait to get into our rooms. It woukd have been a nice gesture to receive a drink and snacks upon arrival. We have found it very expensive here in the resort for food and drinks in the bars and the three restaurants on offer. On every bill there is service charge which is fine if you get good service but i was informed today that this is a law abiding charge and not discretionary at all. We have not received the greatest of service throughout our stay which is such a shame as we are here to start our celebrating of my partners big birthday on Monday coming. The rooms are nice and we received a free upgrade to a spa room but I wouldn't say the housekeeping is that great. We have a lovely big hot tub on our balcony but it's very dirty so we won't be using it and why should we ask for it to be cleaned. I did manage to speak to the Food and Beverage Director today to give him our opinions due to the food, service and uncleaned tables around the pool bar areas his reply was "we are having staffing issues" well that's not our problem and we and our friends have paid a lot of money to come here for a week and to hear that is not great if you know it's going to be busy then you need to make sure you have the correct amount of staff to run a tight ship and keep the guests happy. We sat at the pool bar for good few hours and even after making the complaint about the state of the tables and beach they still did not clear some of it up even after we left. The Director did give us drinks on the house but it does not make it any better. A few pictures of the dirty left over food and drinks that were not cleared up for hours. This resort could be nicer if cleaned up and the service was better. We are pretty disappointed ☹☹ let's hope our next resort is better.

Stayed: April 2018, travelled with friends
2  Thank smithy197105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTLP, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 1 week ago

Dear smitthy197105,
Thanks for your comments. I am delighted to read many positive experiences but I am sorry to read the negative ones too. I am sorry to read of the staffing issue comments from the Director of Food and Beverage and of course you are right it is not your issue. Fortunately we have over 400 staff here so there is always someone available to call upon. We will continue to improve our short comings and with constructive feedback, this will help.
Thank you Darren

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Reviewed 2 weeks ago

Thoroughly enjoyed our stay in this wonderful location. The resort is well catered for with two pools and a nice beach offering a range of water sports. The rooms are comfortable, albeit a little dated. They could do with some updating, however the view and location makes up for this. Lots of stairs at this resort, so if mobility is an issue this may not be the place for you. The fact that the resort is located in it's own cove is lovely, but having to rely on a ferry at specific times to get to Ao Nang for dinner or massages etc. is difficult at times. It's a bit of a different type of holdiay because your day needs to be planned around ferry schedules. There are lots of pool/lounge chairs available with some nice shady, quiet areas to relax in. The food at the On the Rocks Cafe and pool bar was rather expensive and limited, but ok. We liked the resort and would recommend it but as mentioned, it is isolated, hence the food and drink is expensive to the captive audience.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank Tonic1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Executive Secretary at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 1 week ago

Dear Tonic1007,
Thank you for taking the time to provide feedback from your recent stay. I'm delighted to read you enjoyed your holiday and highlighted so many aspects. Hopefully we can welcome you back again in the not too distant future! Safe Travels Bunggi and the Centara team

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Reviewed 2 weeks ago

Centara Grand Beach Resort & Villas Krabi is one of the best hotels I have stayed in! This is the place to go if you want to relax as the hotel has it's own private beach, so you don't get all the noise from the boats. It's beautiful, the restaurants are amazing and the staff is very friendly and helpful. I highly reccomend joining the club at the hotel for snacks and drinks through the day. The club staff is wonderful; especially Cha, Ca, Modang, Mika and Jack will take great care of you.
At the Lotus restaurant Tuta, Jub and Gift will make sure you have everything you need. I always come back to this hotel beacuse they take great care of their guests, the scenery is beautiful and the rooms are great! It's just paradise!:) I highly recommend it!

  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank OdaJorgensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Executive Secretary at Centara Grand Beach Resort & Villas Krabi, responded to this reviewResponded 1 week ago

Dear OdaJorgensen
Greetings ,
Thanks for staying at Centara Grand Beach Resort & Villas Krabi. I'm delighted you enjoyed your holiday and look forward to welcoming you back in the near future.
Kind Regards Bunggi and the Centara team

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