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“Affordable price, quiet location and polite staff”

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Deevana Plaza Krabi Aonang
Ranked #6 of 109 Hotels in Ao Nang
Certificate of Excellence
Reviewed 20 September 2012

Mecure Krabi Deevana is located in Ao Nang area tucked away in a corner within walking distance to the beach and shops.
Upon arrival, we were greeted by the staff and served with welcome drinks. We were also given cold refreshing towel to freshen up. Nice lobby furnishings and good service. Room was ready very quickly.

Checked-in to this hotel for 3 nights and everything was great! We booked the romantic escape package with pool access room, daily breakfast, 1 romantic dinner and 2-way airport transfer. We also had the choice of aroma massage or 4-in-1 island tour or cooking class. Choosing the aroma massage was a good choice to end our holiday.

The staff are very polite and the room is always clean & tidy. One day we were late for breakfast thinking it ends at noon but the staff greeted us with a smile and served us =) Food was great and I enjoyed every bit of time spent in this hotel.

The hotel also has a wide range of half-day/day tours for us to choose from and charges are quite reasonable. We booked the choice of our tour one day in advance through the hotel and they arranged the tour operator to pick us up next morning.
There is a beach bag with 2 towels provided by the hotel in our room which came in handy for our one day tour. Our room also had 2 umbrellas useful in this rainy season.

A good hotel choice and I will definitely recommend Krabi Mercure Deevana to my friends!

Room Tip: If you prefer the quieter rooms, they are a bit far from the restaurant and lobby but you will get m...
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank MichelleChanHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (2,935)
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2,099 - 2,103 of 2,935 reviews

Reviewed 19 September 2012

My experience at this hotel was simply excellent! The staff were helpful and friendly, the room was big, spacious and bright and the hotel was very new, having just opened 1 year ago! Room rates were also extremely reasonable with full facilities available at the resort and the rooms were also clean and tidy. The hotel is near Ao Nang beach where all the shopping and food were and it just took us 10mins for a leisure stroll there. Would definitely go back to this hotel again! Worth every cent and minute spent there!

Room Tip: I took the superior room and it was big enough with a private balcony.
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Fishy0706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

We stayed this hotel for 3 nights and our reviews as follows:

1) Hotel Location:
Located on a street where there are few others hotels too (centara, nagapuri, apsari etc). It is a good 15 - 30 minutes walk to Ao Nang Beach. Near hotel area, there are a few mini markets, pharmacy, food outlets, massage so it is quite convenient. The hotel provide free shuttle service to Ao Nang Starbucks at certain times - so it is quite ok. Walking at night is also very safe.

2) Hotel Lobby:
Quite modern and nice. Check in was ok - not too fast not too slow. Offered cold pandan drink which is ok but fruit juice would have been better as welcome drink.

3) Hotel Interior, Gardens and Compound
Modern, New and Clean. The pool looks stunning tho.

4) Hotel Rooms:
We stayed at the Deluxe Pool Access Room - room is of good size with bathtub and modern toilet. Good water pressure. Bed is comfy. What is really nice about this deluxe room is the direct pool access. Truly enjoyable.

5) Hotel Breakfast
During weekends or if they are almost packed, full buffet breakfast will be provided. If it is during quiet season or weekdays, semi-buffet breakfast will be provided where guest get to order the main items for breakfast. The breakfast was good but what they could have done was to offer different selection of breakfast daily. It gets boring eating/selecting the same item for 3 days.

6) Hotel Dinner:
Our package include a thai dinner set. The appetizer and dessert was impressive and classy. However the main course tasted average. Overall not bad.

Overall:
Nice modern hotel. if you dont mind a little walking, this is a very good hotel to relax and stay.

Room Tip: The deluxe pool access room at Block 4 is the best.
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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4  Thank FrenchRemix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

My wife and I spent our Honeymoon at Mercure Krabi Deevana. The hotel is very very clean, the food is nice and the staff are very friendly and accommodating. They value their customers.

We love the swimming pool and also the bath tub.. :) Great and memorable experience. Two thumbs up Mercure! See you soon.. :)

Mark and Iya.

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank kram0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

Stayed for 4 nights at the beginning of August and upon arrival it was a gorgeous hotel! Loved the location, it's a bit away from all the hustle and bustle of Ao Nang.

First impression was it is a GORGEOUS hotel. Beautiful reception and check in process was smooth. Booked rooms through Hotels.com because the customer service via phone from Accor Hotels was horrible. Gentleman on 1-800 # barely spoke english. Got to our room, and upgraded to a pool access suite for a very small fee.

Room was gorgeous! Having access to the pool was amazing. Ordered room service as we took a boat over from Phuket and went island hopping for about 9 hours. Room service was fantastic, the food was delicious. Tried the Larb Gai, which was amazing (although it was different every single time we ordered it.) Consistency is a bit of a problem with this hotel. Every Smoothie was different and every drink by the bar came presented different.

The bar presents the first problem, the first day we really wanted to relax at the hotel since our journey to Ao Nang was rather long. Ok great, the manager told us the poor bar would open at 10 am. come 11:45 am someone came to finally open the bar and as soon as they did they left. We waited a bit longer and noticed that no one would actually work the bar. Worked out with Management and they assured us someone should staff the bar. Well over the next four days, no one really worked the bar. They would show up every hour or so, and if you ordered a drink they had to go all the way back to the main restaurant to fill your order. May be like this because it was low season and not to busy.

Pool access was lovely, keep in mind though this is definitely a family hotel. All the children congregate at the far end of the hotel and play in the large whirlpool even though at the other end of the hotel there is a play area for small children. Because of the design of the hotel, it can be rather loud with the echoes.

house keeping was fantastic, our room was always very clean and tidy. Had my laundry washed as we had been gone for 3 weeks and needed clean clothes. They did a fabulous job. The staff barely speaks english. I don't think one person there actually speaks fluent english besides the one European manager.

The spa was lovely and really enjoyed some of their packages that were super affordable and very nice. They actually did a cucumber mask they way it should be done.

Transport was easy, hotel will arrange airport transfers. Tuk Tuk service is standard 20 BHT per person.

Don't let my review discourage you, it really is a lovely hotel. They just need to work out some kinks with the staff and consistency. It's my understanding the hotel has only been open about 9-12 months. Hopefully with time it will get much better.

Room Tip: Pool access rooms nearest the restaurant will be quietest and have the calmest pool.
  • Stayed: August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank tsmo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this reviewResponded 20 September 2012

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Teerasak Kanchanachongkol
Rooms Division Manager
Mercure Krabi Deevana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deevana Plaza Krabi Aonang

Address: 186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Ao Nang
#5 Luxury Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#9 Romantic Hotel in Ao Nang
Price Range: ₹ 3,321 - ₹ 12,567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Deevana Plaza Krabi Aonang 4*
Number of rooms: 213
Official Description (provided by the hotel):
Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more   less 
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Also Known As:
Mercure Krabi Deevana Hotel Ao Nang
Deevana Plaza Krabi Aonang Ao Nang

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