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All reviewstyrolean styleminibus servicethis family run hotelsella rondacomfortable roomsheatingsecedaskinurserygondolaeuropesummertown
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Reviewed 5 February 2014

We stayed here for a week's skiing holiday with Crystal Holidays. The hotel has pluses and minuses.
Location- on the nursery slopes next to the children's mini club. The nursery slopes are NOT however connected to the main slopes. The Seiser Alm lift is about an uncomfortable 10 minute walk and the Seceda lift a good 20 minute walk. HOWEVER, the hotel offer a free minibus service to the lifts but this does finish at 5pm.
Welcome- the welcome was a little unfriendly and we were made to wait from 1.40pm to 2pm to check into our rooms. The hotel was by no means busy and the rooms were obviously ready but the hotel policy is no check in before 2pm.
Rooms- comfortable rooms with a view over the nursery slopes, a balcony, newly fitted bathroom etc. However the temperature is too hot at night and cannot be adjusted except by leaving the windows and doors open. There is also a notice on the fridge saying that if you use it for your own drinks, they charge 5 Euros per day!!! The wi fi is also expensive.
Food- Breakfast is good. A selection of cereals, some fruit, yoghurts. Bread, cakes, cheese, hams etc. You can order an omelette freshly made.
Dinner choices have to be made in the mornings and there is 4 for each course. Food was not of 4 star quality but acceptable. It got a bit boring by the end of the week and one night we chose to eat in town for a change. The salad buffet is good and cheese as well as dessert is offered. The desserts were not a strong point and icecream is the best alternative.
Boot Room- Excellent. Heated boot racks within the lockers, space to sit down to put gear on.
Bar- Very strange chairs and furniture. Almost no atmosphere and it never seemed to be open for a pre dinner drink. This was not a problem however as it meant that we were able to take a walk into town for a drink in one of the bars.
Staff- generally helpful and friendly. The owner, although not offering a particularly warm welcome did become more friendly as the week went on.
Swimming Pool- next door is a great swimming pool complex and the hotel give you a free ticket!
I do not think we would stay here again, we stayed in a really friendly place in Selva last year- the Ingram!

  • Stayed: January 2014, travelled with friends
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1  Thank BucksJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

We stayed here for a week over Christmas 2013 and were very pleased with this hotel.
To deal with that unusual name first: Hell is a family name which also happens to mean “bright” in German, which is widely spoken here in the South Tirol. It did cause some amusement amongst our friends when we told them where we would be spending Christmas, but we were delighted with the hotel and thoroughly enjoyed our stay.
In fact we were the first guests of the winter season, but everything was ready for us when we arrived early in the afternoon. Our spacious room on the second floor overlooked the village nursery ski slopes. The beds were comfortable and the bathroom included a corner bath with shower.
Meals were good: breakfast was a typical selection of cereals, yoghurt, fruit, cheese, cold meats and pastries. For the evening meal there was a choice of first and second courses plus a salad buffet, a cheese course and desert. On Christmas Eve and Christmas Day a delicious set menu of six courses was served.
The hotel stands on the river promenade, close to the swimming pool. It is built in the modern chalet style: the public rooms are large and beautifully furnished in typical Tyrolean style. In the basement there is an extensive fitness centre.
A real asset, especially in winter, was the free hotel minibus service to the ski lifts in the morning, and back to the hotel in the late afternoon, easily arranged with a quick phone call.
The hotel owners and all their staff were friendly and welcoming: we have no hesitation in thoroughly recommending this hotel.

  • Stayed: December 2013, travelled as a couple
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1  Thank Alan321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

Fantastic location for family next the ski school. All the facility's with in walking distance. Car is parked from the day we arrive to the day we leave.
Beautiful restaurants very close, family owned,very clean and comfortable every year we can't wait to come back we love it.
Well done hotel Hell

  • Stayed: February 2013
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2  Thank gianni1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

very comfortable with beautiful rooms excellent food nice service,fitness room and jacuzi.nice grounds

  • Stayed: August 2011, travelled with family
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2  Thank gabriela s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Stayed at Hotel Hell from 21-28 January 2012 on a skiing trip. Very comfortable beds and duvets in a relatively quiet location. The hotel rooms and general areas were scrupulously clean. The hotel is a little way from the lift system but the hotel provide a shuttle bus, free of charge to transport the guests to and from the lifts. This was a very welcome service and worked efficiently - and saved us walking in ski boots. The boot room is one of the best we have seen in our skiing experience. The staff at the hotel have all worked there for years and are very friendly. Breakfast consisted of cold meats/cheeses, yoghurt, croissants, cakes and also scrambled egg with the obligatory tea and coffee. Dinner each evening consisted of five courses - salad from a buffet bar, starter, main, cheese and dessert. On the last evening, there were canapes and aperitifs laid on for the guests prior to dinner. The house wine was a very good quality and inexpensive. All in all, for the price paid, we thought Hotel Hell was very good value for money. Don't be put off by the name! .... the Hotel is named after the proprietors.

Room Tip: If you want a bath in your bedroom, make sure you state this on booking.
  • Stayed: January 2012, travelled as a couple
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1  Thank janetcaudrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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