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Reviewed 3 March 2018 via mobile

I booked the hotel because of 4 stars but i m sure the hotel deserve only 3 stars only because of its lobby area
They dont have pool
Staff is nice
Honeymoon couple they provide twin beds
After that they changed to king size but for it was not king size
Pillows are dirty
No safe in rooms
Bedsheet have some strange marks
Anyways for sure will not go next time

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Abuzar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this reviewResponded 25 March 2018

Dear Mr/Ms Abuzar,

Thank you for sharing your feedback of your recent stay with us.

I would like to personally apologize for the unfortunate incident that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We will definitely look into the issue that you have highlighted, in an attempt to improve our product and service.

I hope that I can convince you to change your mind about another visit to our Hotel. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.

Looking forward to be of service to you again in the future.

Kind regards,
Theodora Edward
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

Seriously enjoy my stay here . Too bad I only stay for one night . Room is big . The view from room also very nice . Enjoy it . Steamboat dinner at hotel restaurant, is nice . Highly recommended for those who lazy to walk out and just for those wanna spend a night or a day in hotel . Staff is very nice and friendly. highly recommend. For me this is the 5 star hotel in Cameron highland . 5 Star for service . 5 Star for the environment.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank Alex0930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this reviewResponded 6 February 2018

Dear Mr Alex0930,

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We were very pleased to learn how much you enjoyed your stay with us. We enjoyed catering to your needs as much as you enjoyed your stay.

We were very much look forward to welcoming you back in the near future.


Kind regards,
Theodora Edward
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

We stayed 2 nights when visiting the Cameron Highlands. Looks ok from the outside but quite 'interesting' inside. Bedroom was huge, old furniture all around, dirty carpet, ok bathroom. Electric fittings scared us out (see photo). Everything seems big but dated - you could have a 5 a side tournament in the corridors or entrance hall...
Breakfast was better than expected considering the tired environment. There is a play area with old-school arcade games, shame you have to pay to play pool. Bar not inviting, 'gym' to be forgotten.Location is 10mn walk uphill from the centre, having to go through some blocks of flats.
Fairly average all in all, wouldn't stay there again.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this reviewResponded 6 February 2018

Dear Mr Alex,

Thank you for sharing your valuable feedback of your recent stay at Heritage Hotel Cameron Highlands. We have taken note on issues highlighted and indeed we are looking into it.

We do hope that we may have the pleasure of welcoming you back in the near future for a more positive stay experience.


Kind regards,
Theodora Edward
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

I'm one of the participant from Jkn Pahang. My feedback during stay from 18-21/1/2018 is your service i can give 5 star . Room condition good and clean . Prefer deluxe room . Meeting arrangement run smoothly by assistant from your team members. Big thanks to Mr Noramin and all management team.
Will visit again next time with my family .

Date of stay: January 2018
Trip type: Travelled on business
Thank TrailBlazer751313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this reviewResponded 26 January 2018

Dear Mr Mohammad,

Thank you for giving us a perfect rating and the positive feedback of your recent stay with us at Heritage Hotel Cameron Highlands. Providing our guests with the best possible hospitality and service has always been our highest priority. It is comments such as yours that will assist us in our efforts to further improve our service and facilities.

We were very much look forward to welcoming you back in the near future.

Kind regards,
Theodora Edward
Executive Assistant Manager

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Reviewed 12 January 2018 via mobile

Pro: All facilities is equipped. Good service.Cosy and comfortable.Quiet and peaceful.Near to the town of Tanah Rata,walking distance.

Cons: Aged furniture. Not so cleaned.Need to open window at night to get the natural air conditioned otherwise you will be sleeping in sweat,but still have functioned ceiling fan.

So far, the experience wise is good and recommended for traveller to enjoy the serenity and peaceful environment.

Date of stay: January 2018
Trip type: Travelled with family
Thank shahrir s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this reviewResponded 14 January 2018

Dear Mr Shahrir,

Thank you for sharing your feedback regarding your stay! It is comments such as yours that will assist us in our efforts to further improve our product, facilities and service.

We greatly appreciate your comments about aspects of the product that need upgrading. Rest assure that the issues highlighted are shared with the team, we will definitely look into the areas mentioned and to take remedial action for a better future experience moving forward.

We do hope that we may have the pleasure of welcoming you back in the near future.

Kind regards,
Theodora Edward
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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