I have decided to write a review on my experience of my familiy's stay at Ormidale Mill House...as I now have waited 3weeks on the manager getting back to myself and I am still waiting....Yes the house is very tired & certainly missing the Wow factor, pictures were obviously taken a long time ago when it was maintained & looked after.
I certainly would not advise anyone to pay a good housekeeping deposit over & above the cost of the rentall.
I cannot believe you have the audacity to accuse us of breaking the hot -tub....it was needing a good clean to start with and emptied by itself when we asked the staff about it we were told it would be fine which it certainly was not!!
Our family range from 78yrs old to 5wks old...looking for a nice quiet weekend to celebrate my sisters 50th birthday we were all so looking forward our weekend but unfortunately we were very disappointed with our stay and the thing is lots of the problems could very easily been rectified.....shower curtains all need cleaned ( new ones don't cost a lot)
I thinkJohn the manager has been very unprofessional in dealing with our emails and unfortunately never got back to us when he said he would.
A wee bit of general maintenance & good housekeeping certainly would make a big difference
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
The so called 'Wow' factor last a couple of minutes before you realise the accommodation is tired and in need of work.
There are a number of u it's within the kitchen that require a handyman to fix such as cabinets hanging off or on one hinge. The couch in the sitting area was in need of replacing as its damaged and extremely uncomfortable and the lamp shades are broken and in need of replacing.
Every time we turned the oven in the fire alarm started which upset the baby in the family. When we asked about the hob above the cooker we were informed it had never worked.
The carpet on the stairway and hallway is need of shampooing as its dis-coloured and dirty looking.
The rooms are small and I had my doubts if the bedding had been properly cleaned / laundered as it smelt and was damp when sleeping in it.
We were advised the water had recently failed it's test however was still drinkable if we wished however John supplied plenty bottles of water. When trying to run a bath for the children the water was a discouloured, yellow urine colour which raised concerns.
After 24 hours of living there the family had run out of toilet paper and when we asked John his reply was the camp site don't give you any so that's a bonus for you...... Wow!
The Hot Tub worked for the first night and then it emptied and could not be heated up again.
The Tennis Court is dangerous as it covered in moss and the net is held up by rope tied to the fence. John found this funny and informed us it was the same conditions for both players!
The Games Room is poor as the Pool Table doesn't have all the required balls and the dart board has no darts!
We asked John to attend to discuss the issues and he never did however sent someone else who could answer or sort any of our concerns.
In the end we had to leave 1 day earlier as no one was enjoying the trip and we were all in need of a good shower / bath in clean water!
When contacting John to register our co playing he was very dismissive with it complaints bordering on arrogant.
Wow! What a terrible experience and I hope people learn from this and John does too!!
|How helpful were the directions to the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
Recently had a great week with a bunch of friends, very nice place in a very scenic area and the house was by far luxurious enough for the 16 of us staying there
Had such a fantastic week here, with a big group of friends! the surroundings and the estate itself was beautiful. we were able to explore and go for walks into the woods with amazing views surrounding the house, as well as relax in the spacious living area, hot tub and pool. Such a great place to go for a fun trip with friends. Everyone slept comfortably and we had a perfect week. Thank you!
The house was very spacious, with plenty of room for the 16 people in our group to all be comfortable. The house was also well equipped with enough towels, bedding and kitchen utensils to go around. The house was ideally located with lots of things to do in the immediate area, as well as other attractions only a short drive away. Overall it was a very successful week and I would definitely recommend it, especially for large parties.