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Reviewed 23 May 2022

Our family spent 3 days at Gorski and we had a wonderful time. First to mention the food (breakfast and dinner) incredible! Pool is super clean, spa as well. Room are nice and cozy, stuff is very polite and we felt very welcome.

Only restaurant in the hotel "La pista" is way to expensive, where regular soup costs 750dinars (doesn't make any sense). Don't eat it, it doesn't taste well, neither is pasta. Only pizza with pepper was fine.

Beside that restaurant, which you don't need to use, hotel is amazing! We are looking forward to come again.

Date of stay: May 2022
Trip type: Travelled with family
1  Thank Ana_Novaks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mirjana Skrba, Marketing at Gorski Hotel & Spa, responded to this reviewResponded 31 May 2022

Dear Ana_Novaks,

Thank you for taking the time to share your experience. It is a great pleasure to know we have met all you expectations for a perfect mountain vacation.

We appreciate all your suggestions and use it as a starting point for improvement.

Hoping to have the opportunity to welcome you again.

Best regards,
Gorski Hotel & Spa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2022 via mobile

Had a relax massage during which I couldn't enjoy for 10 minutes in a row because of noise from the pool, from other staff. They don t have any sound isolation in the rooms for the massage. It s 5 ⭐ hotel - ridiculous!!! Don t waste money and time!!!!

Date of stay: February 2022
Trip type: Travelled solo
Thank Sprle L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mirjana Skrba, Marketing at Gorski Hotel & Spa, responded to this reviewResponded 31 May 2022




Dear Sprle L,

Thank you for taking the time to share your impressions. We appreciate all your suggestions and use it as a starting point for improvement.

Hoping we will have the opportunity to welcoming you again and improve overall impression.

Best regards,
Gorski Hotel & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2022

There were a few issues during our last stay in Gorski. They didn't let us take one donut from the restaurant for a child which wasn't present at the breakfast, which was outrageous. I asked about that at the reception and they gave me a cynical explanation that this is because their rooms are very warm so the food would spoil and it would be their responsibility if our kids get poisoned by the spoiled food that we give them outside the restaurant!? They were bringing the service room food for the extra charge in the very same room without a problem. This tells how ridiculous this explanation was. Of course, it is not about the material value of one donut but about the lack of sensibility and respect by the hotel staff.

After the checkout, we were very unpleasantly surprised by the condition of the hotel parking. The hotel is charging 800 dinars extra per day for the parking even for their guest, but they don't maintain it. There were about 5-6 cars that were stuck in the snow on the parking, and we had to dig and find our way out of the snow on our own, although all of us were hotel guests and paid for the parking. One of the guests was stuck in the hotel parking for hours at the time we came to the parking. The guests who were leaving the hotel organized and help each other so all of us managed to get out of the parking eventually, but otherwise, some would spend all night in the hotel parking. You can see in the photo in what condition the parking was.

I send an email to the hotel management one month ago about these issues hoping for an explanation and/or excuse, but they didn't have the decency to reply to the email and simply ignored it. On the other hand, they are very kind and reply within hours when we want to book and pay. So when they need you to get into the hotel you will have all their attention and respect, but once you arrive or once you are out of the hotel then you have to find your own way out of their wild parking and don't expect any attention unless you want to book again.

I understand that the issues and problems are possible in every job, including tourism, so I tried both on the reception and via email to get an excuse or reasonable explanation for the issues we had, but never got it. This tells that there is something systematically wrong with this hotel. We were using this hotel for years, but it isn't what it was used to be.

Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank ertanl2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mirjana Skrba, Marketing at Gorski Hotel & Spa, responded to this reviewResponded 31 May 2022



Dear Ertanl2013,

Thank you for taking the time to share your impressions. We appreciate all your suggestions and use it as a starting point for improvement.

Hoping we will have the opportunity to welcome you again and improve overall impression.

Best regards,
Gorski Hotel & Spa Team

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Reviewed 18 December 2021 via mobile

The staff was incredible, all the amenities were clean and top of the line, the meals were excellent, the rates were more than reasonable! One of the BEST stays I’ve had in Serbia. Came here on a ski trip with my friends, the rental process was easy, the slopes were good and powdery! Everyone was so nice!

Date of stay: December 2021
Trip type: Travelled with friends
Thank Alexandra D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mirjana Skrba, Marketing at Gorski Hotel & Spa, responded to this reviewResponded 31 May 2022

Dear Alexandra D,

Thank you for taking the time to share your experience. It is a great pleasure to know we have met all you expectations for a perfect mountain vacation.

Hoping to have the opportunity to welcome you again.

Best regards,
Gorski Hotel & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2021

I stayed in the hotel for 4 nights with my 12 year old son.
The interior of the hotel looks very nice and the location is great but the service and overall impression could be better:

1. Although the hotel is new (open in 2019) the carpets in the room were stained and the hair dryer was not working.

2. We paid for a superior room and had a major building site in front, very noisy starting from 7 am. No one at the reception or while booking told us this. One of the photos is showing this.

3. One day we wanted to order coffees and juice at the pool bar and they had none! “Coffee machine being serviced”

4. The staff at the reception and wellness could definitely be better trained at this level of hotel.

All in all, for an expensive hotel at an exclusive location I would expect more and it is about human touch - service and not the facilities which are very beautiful.

Date of stay: August 2021
Trip type: Travelled with family
Thank Jelenica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stojana Kevrešan, Marketing at Gorski Hotel & Spa, responded to this reviewResponded 17 August 2021

Dear Jelena,

Thank you for taking the time to share your impressions. We appreciate all your suggestions and use it as a starting point for improvement.

Hoping we will have the opportunity to welcoming you again and improve overall impression.

Best regards,
Gorski Hotel & Spa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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