Tanycastell 1 is in a lovely location and the property itself is quite nice, clean and reasonably comfortable. There is a strange situation where the only bathroom with a bath/shower is on-suite and requires you to go through the master bedroom to get to it, which is not great for privacy if that is something that bothers you. We also had to laugh at the ridiculous 'intructions' which included a demand that you strip the bedding when you leave and place it 'in neat bundles', amongst other fairly unusual requests which included emptying all the bins! It was clear the owner was a very rigid person but generally the place was nice and we enjoyed our stay.
It was after we left that I became very unhappy with the service. The owner, Dylan, did not promptly refund our deposit as expected and emailed 4 days after we had left (leaving the house in immaculate condition) to say that the TV was not working and did we know why that was. I said that none of us had used either of the TV's, which I did n't feel was really surprising since we had gone to Snowdonia to do outdoor activities, not watch TV. He then said he'd have to get it looked at and that since it had been working before we arrived and not after we left that the contract between us had been broken. He then took another week and a half to contact me to say that in fact the TV repair man had found the TV to be working afterall and so he would refund our deposit! He did not apologise for any inconvenience caused or the fact that he had strongly insinuated we had broken it! When I told him I thought this was rude he said that I should think myself lucky he was even returning my deposit since many owners would n't have done, even though he had just admitted there was nothing wrong with the TV! To add insult to injury, in what appeared to be another obvious ploy to find a way to over charge us, he emailed again to ask if I could 'remind' him how much electricity we had used. When I said that we had written the amount in the specified place as per 'the instructions' he suddenly remembered, hmm, had he perhaps been hoping we'd forgotten so that he could make the amount up (to his advantage obviously!)?
Dylan refused to refund my deposit by online transfer, even though this was how I had paid him as it is obviously much more convenient, and eventually, nearly 3 weeks after we had left the house he sent me a cheque for £20. He had deducted £30 for electricity, which was obviously massively overpriced since we had only been there for 5 nights, are seriously energy concious people and had been out most of the time! As if all that was n't bad enough Dylan threatened that on-line reviews could potentially result in him taking legal action against me!
Dylan has behaved in what I consider to be a very unpleasant and dishonourable manner towards people who are respectful and honest. I wander how many of his customers actually recieve their deposits back after leaving? I'm guessing any non-adherence to the unbelievably rigid 'instructions' may result in deductions. In our case it may have been the fact that we left the place in such good condition that meant he had to try other measures to retain our deposit. Be warned!
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