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“20th Anniversary Renewal vacation”

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Pelican Bay at Lucaya
Ranked #1 of 14 Hotels in Freeport
Certificate of Excellence
Brandon, Florida
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“20th Anniversary Renewal vacation”
Reviewed 15 July 2011

We just had alot of rest and relaxation. From BillyJo's the first evening to dinner at Taieno Beach Resort the last night. The hotel staff helped out greatly with our renewal ceremony. From the front desk staff who assisted in the beautiful floral arrangement and Photo's to help in the ceremony. Our room was clean. We enjoyed the daily views of the boats coming in out of the bay. We met very nice people in the market place. Drove Jeeps, Scooters and went out in the ocean on the glass bottom boat. We just had a great time. Have not stopped talking about it. We will be back.

Room Tip: View of the bay is great. 4th floor is good.If you like the pool you should get level 1 poolside.
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank gerry557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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978 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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English first
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2011

Hi everybody,
I would not advice anybody to stay at Palican Bay hotel. i would not give one star for the service. Very dirty rooms, every day you have to ask administrator to give equal amount of towels for the guests. sinks did not work, water did not drain from the bathtub. half of the lamps did not work. if you want to get your floor to be washed you have to ask cleaning lady to do it, otherwise- just forget it. mattresses of beds probably form the time of world war II. after sleeping on their beds your will be sore all day. in USA this hotel would not get one star.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank yulia55229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlands Ranch, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2011

My wife an I stayed 4 nights in a Waterside State Room in mid-June 2011. This hotel has a great location on the harbor, close to the marketplace with shops, restaurants, tours, etc. The room was great; it was large and clean, there were books on the shelf if you needed something to read, the view of the harbor from the balcony was fantastic, UNEXSO was next door if you scuba dive (which we do). The staff was friendly and efficient with check-in and check-out. The boat to Taino Beach was very convenient. This was a perfect vacation; we couldn't have asked for anything better.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanResort, Guest Relations Manager at Pelican Bay at Lucaya, responded to this review, 28 July 2011
Dear RocketScientist2011,

It has been a pleasure to have accomodated you and your wife here at the Pelican Bay Hotel. The location of our hotel is a great plus and it is evident you enjoyed it in its nature as well as used it your advantage. We appreciate your comments and we are indeed delighted that you enjoyed your stay.

We look forward to your return.

Michelle McAlpine
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2011

my 1st vacation in 3 years and enjoyed it. our suite overlooked the Neptune pool and with the market next door we didn't have to go far for great meals and shopping>

Room Tip: room 245 was awesome
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jim57_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanResort, Guest Relations Manager at Pelican Bay at Lucaya, responded to this review, 28 July 2011
Dear Jim57_11,

We are happy that you enjoyed your stay here at the Pelican Bay Hotel and we look forward to seeing you again.


Michelle McAlpine
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 4 July 2011

Our arrival into Grand Bahamas did not start out as planned due to rude and disrespectful taxi drivers however the vacation quickly took a turn for better at check-in. The courteous and professional staff of Pelican Bay greeted us warmly and genuienly. The kind attentiveness of each person we've encountered on the property of Pelican Bay far outweighs the negative entrance to the island. The suite we reserved was stunning and offered an enchanting view of the marina and waterway. Every ammenity offered at this inexpensive resort is well worth the investment. We were relieved to be within walking distance to the Port Lucaya marketplace and all of the delicious island restaurants. Late night music, delicous food, gorgeous view, five star suites and most of all kind staff members will certainly bring us back to relax and even better become investors on the Grand Bahama island. Thank you Pelican Bay! You made our fourth of july vacation the best thus far.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CiaraLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PelicanResort, Guest Relations Manager at Pelican Bay at Lucaya, responded to this review, 28 July 2011
Dear CiaraLD,

We apologize for the negative experience you encountered upon your entrance to the island. However, we the staff of Pelican Bay Hotel, are happy that we were able to change your negative experience to a positive and warm welcoming experience upon your arrival and during your stay. The front desk staff will be glad to know that we have satisfied yet another customer and also took part in making your stay memorable and unforgettable.

Thank you for choosing Pelican Bay Hotel and we look forward to your return.

Michelle McAlpine
Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pelican Bay at Lucaya

Property: Pelican Bay at Lucaya
Address: Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Freeport
Price range (per night): ₹ 11,432 - ₹ 15,501
Hotel Class:4 star — Pelican Bay at Lucaya 4*
Number of rooms: 186
Official Description (provided by the hotel):
As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more   less 
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Also Known As:
Pelican Bay At Lucaya Hotel Freeport
Pelican Bay At Lucaya Freeport, Bahamas - Grand Bahama Island
Pelican Bay Lucaya

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