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“Disneyland meets Westin”

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The Reef Atlantis, Autograph Collection
Ranked #4 of 14 Hotels in Paradise Island
Certificate of Excellence
Reviewed 16 April 2012

HINTS
- Stock your kitchen with breakfast, snacks, and whatever you drink (including water).
- Order groceries from foodstore2go before your come. It's very difficult to escape the resort and there are no reasonably priced groceries on the island. Foodstore2go is as expensive as the other options, but it is convenient.
- Avoid eating dinner on property where you can. The food is below average and outrageously expensive. We were especially disappointed with Chop Stix ($150 for four people), which has adequate food but is located in a dark completely windowless room (aren't we in the Bahamas?). Virgil's has a better view, but it is family style so unless everyone absolutely loves eating a meal composed exclusively of ribs, it doesn't make sense for a family of 4. Similar deal with Carmines which is also family style ($150 for four).
- Go offsite for dinner. We LOVED Twin Brothers located at the mini fish fry on the Nassau side of the bridge to the island. You can get there by walking across the bridge. About 15 mins.
- The Poop Deck also has good food off site. Walk 15 mins instead of paying $20 each way for a taxi.
- Great lunch places are Murray's Deli, the Pizza place, and Johnny Rockets.
- Avoid getting lunch at the fast food places near the pools. The food is school cafeteria grade and outrageously priced.
- Bring waterproof sandals. You'll be doing a lot of walking and you'll be in an out of the water.
- If you get comped for breakfast (thank you Mark at Tripguy!), pick up pastries from Seaglass and bring them up to your room. Be sure to check your allowance and use the whole thing. Going to the buffet with the whole family easily climbs quickly to about $75 with children, even after getting partially comped.

LIKES
- This place has all the amenities of a big city hotel including Starbucks in the lobby. Views are great from higher floors.
- The water park was a lot of fun for everyone in the family, especially the lazy river.
- The aquarium was stunning.
- Hard to get bored at this place between shopping, water park, activities, beach, and casino. The place is enormous.
- Mark at Tripguy did an amazing job with reservations. He helped us understand our choices and he got us a complementary upgrade to a beautiful room plus resort credits and continental breakfast.

DISLIKES
- The food was on the downside of average and the prices were egregious. Impossible to have dinner for a family of four for under $125.
- The Las Vegas analogy is apt. The place provides constant stimulation and if you are looking for peace and quiet, you can seek it out, but it is not what the place is designed for.
- Once was enough for our family and we would have been happy with 3-4 days. Five days was too many.
- We went during spring break (first week of April) and the crowds were INSANE. The problem was that as many as 6 cruise ships at a time would pull into the harbor, and many passengers would spend the day at the resort. This made the lines for water slides untenable and it was also hard to get beach chairs.

Room Tip: Ask for a room on a higher floor.
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  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank PeterfromDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,083 - 1,087 of 1,635 reviews

Reviewed 16 April 2012

There is no denying that Atlantis is HUGE and has plenty to see and do but, of course, all of that comes at a price! And boy, is it pricey! Fortunately, came on a corporate trip and so didn't have the kids - we would have had to sell our house just to feed our teenage son...

That said, it really was a wonderful holiday. The staff are exceptionally upbeat and polite and there are endless things to do...and to eat! Some of the less crowded places are Virgils (late lunch), the restaurant at the Cove and the Mosaic buffet. Take a water taxi into Nassau and have lunch at Cafe Matisse - the food here is sublime.

We also took a trip to Stuart Cove's water adventure place and did the sub bahama activity - like riding a moped underwater - truly amazing (take an underwater camera).

The casino is brilliant - far too many hours wasted playing the slots, but hey, we were on holiday! Try to stay in the Reef or the Cove - it's much quieter and far away from the madding crowd of cruise passengers who descend every day. And, don't even think about the waterslides until late in the day when they've all gone back to the ship - be prepared to get stung for the lockers tho' or just wear swimsuits and flip-flops :-)

All in all, we had a superb time and would love to go back.

  • Stayed: February 2012, travelled as a couple
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4  Thank BerkshireEP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

This place is like a gigantic pink parasite on the earth. I'll list the good first to try and stay positive:
1. Nice room layout-big bathroom (stayed in a 1 bedroom suite with ocean view)
2. The One and Only Ocean Club restaurant Dune was great ($780 with no bottle of wine for 5 though).
3. The waterpark was relatively fun for the 8 and 12 year old. River was the best since you didn't have to stand in line. Instead you float in line.
The bad:
1. Having to get up at 6:30am to get good seats by the pool only to find our towels moved by and have no seats one day and get accused of moving someone else's another day which we didn't do. Having NO help from the staff.
2. They add 15% gratuity to EVERYTHING. Even if you're 1 person getting a soda at the walk up bar. Fine if the service was great, but seriously handing me a soda at the snack bar?? 15%? And then come to find out the 15% doesn't even go 100% to the service people (you're not surprised right??)
3. Adding 20% automatic gratuity to spa services - guess how much your service person gets? 6%!
4. Cruise ship passengers are 50 plus % of the people at aquaventure. Your kids are standing in line for over an hour for a 4 second ride because the Atlantis (greedy parasite) sells thousands of $100 wristbands to cruisers. We had 2 rooms for $1000 a night. We felt violated.
5. The burning trash across the island at the dump. There was an uncontrolled fire at the dump the whole time we were there. Some mornings the smoke was so thick it burned our eyes and lungs. They make a big deal about being green (or blue-whatever). But here's the thing-there's NO recycling. They ship all the trash to the dump and then burn it - plastic and all. When my son went snorkeling with his grandpa he reported back he saw more trash then fish. Ouch.
6. At the Reef you can't use the fitness center (you have to go over to the Royal Tower and pay $$ to use the gym). Same with business center.
7. Service: beyond bored, beyond unhelpful. I wanted to say when I called downstairs: Can we just skip the part where I wait 30 minutes for the bellman/housekeeping/etc. and call you back and just pretend I already did that and you do what I've asked the first time?
8. As you can see I can go on and on....$350 buffet lunch for 3 kids and 2 adults. No encouragement to go to town or see the rest of the island to support the local economy. Expensive internet. Checking in they had oversold and gave our room away. Exploited dolphins with sores on their noses from pushing fat tourists across a lagoon. If you want a vacation that will add to the misery of the planet (I have huge guilt here) and misery for yourself stay here! This is not getting away from it all in any sense of the phrase.

Room Tip: If you have to stay at the Atlantis stay at the One and Only Ocean Club.
See more room tips
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
17  Thank NVRam123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

We stayed at the Reef In Atlantis for 9 days, and I don't think It was long enough. The resort Is huge, and there Is so much to see and do on the property alone. It Is very expensive, the breakfast buffet Is roughly 30.00 us per person - the food was good at the buffet. We ordered food from Foodstore2go ahead of time and saved alot of money by doing that. They brought the food to the resort (milk and cheese were kept In the fridge until they were delivered to our room). After we were checked In the busboy brought our food up to our room for us. Foodstore2go has some pricey things for sale (like water) but It Is well worth It. We were extremely happy we ordered from them - a case of beer was 47.00 - not too far off from our prices here. We purchased 2 beers, a juice and a bag of potato chips by the pool and It cost 22.00 us. The staff on the resort were very friendly and polite. The tips are Included on your receipt everytime you order food or drinks - the staff still appreciate a top up. Our room was nice, clean, equiped with an stove range, microwave, sink, dishes, utensils, toaster, kettle, coffee maker, fridge, a dishwasher In a drawer, you name It It was In our room. We brought peanut butter, microwavable popcorn (you could buy the pc at the resort for 2.00 us a bag). We ordered the basics from Foodstore2go.com, bread, milk, juice, cheese, beer, and wine. The wine I bought from them was only 10.00 us a bottle and It was really good wine, we bought a bottle from the bar In the restaurant - It was 50.00 us and not nearly as good as the other wine. We went to Nassau Into the straw market by taxi (15.00 us) It was nice, we went to a local Bahamian restaurant and the food there was excellent. We decided to walk to where the cruise ships come In and take a water taxi back to Atlantis (12.00 us for 3 people). When we got closer to where the cruise ships came In there were quite a few of shady looking people, but plenty of police presence. The water taxi back was excellent - a man got on the top deck and told us Interesting things about the Island, showed us where one of Nicolas Cage's homes was located etc. I bought some tortuga rum cakes while In Nassau, It was a little cheaper there then at the resort - thinking I could buy more at the airport. They had no Tortuga products at all at the airport. They have a smoking lounge at the airport - 10.00 us to use It. The resort Itself Is amazing, very spread out, you can take a shuttle to other areas of the resort - which we wanted to do but seemed to run out of time. The marine life Is fantastic, the dig, the water slides etc. The beach was ok, It was beautiful but It was full of coral and difficult to walk In without water shoes on. The resort sold water shoes for roughly 30.00 us. I would recommend bring your own. The resort holds 100,000.00 people and was at 98-99% capacity while we were there, they also have 11,000.00 staff members working there. Our balcony had a great view of a couple of the pools and the ocean. Roughly 80% of the guests staying at Atlantis are American, due to the proximatey to Florida etc. We ate a Johnny Rockets a few times, friendly and fun, the food was good, we ate at the deli a few times as well - excellent and HUGE sandwiches there. We ate at Bimini Road restaurant once, we had the shrip appetizer - which was the only good thing. I had salad, which was like a bag of plain salad dumped Into a big bowl, my daughter had chicken fingers with fries and my other half had what was supposed to be red snapper (but was not - It was really gross). 2 small appetizers, 3 meals, 2 beers and a juice was 150.00 us. We were not happy with the food, or the price of this restaurant at all. I wouldn't recommend It. Everything else was wonderful though, staff, resort, there was always something to do - some days It was difficult to decide.

  • Stayed: March 2012, travelled with family
    • Value
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10  Thank Shelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

This was a very elegant room and by ordering food ahead at Nassau Grocer we were able to have breakfast in the room each day and PB&Js for lunch a few days. The kitchenette was well-appointed with dishes, a cooktop and even a dishwasher drawer!

The staff members went out of their way to meet every request (from reservations to minor maintenance requests to directions). The staff was gracious in all of our exchanges.

The Reef is on a far end of the property. We are big walkers but it took a while to get over to the Reef - 12-15 minutes. No problem but plan accordingly!

The resort was very crowded when we stayed, the week after Easter. That was the only stress but it seems par for the course during a peak vacation week.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reef Atlantis, Autograph Collection

Address: 1 Casino Drive, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Casino Hotel in Paradise Island
#2 Family Hotel in Paradise Island
#3 Spa Hotel in Paradise Island
#3 Luxury Hotel in Paradise Island
#3 On the Beach Hotel in Paradise Island
Price Range: ₹ 23,901 - ₹ 57,962 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Reef Atlantis, Autograph Collection 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests of The Reef Atlantis, Autograph Collection enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. Our Bahamas resort hotel features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef Atlantis, Autograph Collection enjoy a semi-private pool, shared only with The Cove Atlantis, Autograph Collection and a Starbucks lounge. ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis, Autograph Collection Bahamas/Paradise Island

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