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“First Family Vacation to the Bahamas”

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Atlantis - Harborside Resort
Ranked #7 of 14 Hotels in Paradise Island
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“First Family Vacation to the Bahamas”
Reviewed 4 July 2009

After multiple family vacation to Hawaii our In-laws splurged and traded their time share in Maui for a week at the Harborside. After a lot of research on TripAdvisor we were pretty aware of what to expect, but were kind of disappointed in the overall experience. We are used to staying in a resort that caters to the clients, but did not get that feeling here. There wasn't one large thing that stood out as a bad experience, but a lot of little things that happened through the week that made us decide we would probably not come back. We knew that it was going to be an expensive trip, but we were in sticker shock when it came to meals and drinks....we don't have a problem spending the money when the service and the atmosphere matches the prices, but we felt that the service was sub par, and the atmosphere was not as clean or as comfortable as expected. We had our 11 year old son and 16 year old daughter with us, and we enjoyed the pools and slides, but we felt it wasn't very safe for them to walk over to the Atlantis unattended, but once they were there with us it was okay for them to be walking around on their own.

We knew we needed to pack certain things to make our trip more enjoyable, but we were disappointed that the room didn't have everything that was listed. It took 2 days to get a blow dryer, the frying pans stuck even with oil, the dishes in the cupboards were dirty, and we had to wash them before being able to use them.

The grocery store trip was a nice feature, but thought it didn't need to be $7.00 per person, it should be per family or at least per couple.

The pool at the Harborside was a nice retreat to relax from the craziness of the Atlantis, but it was definately not refreshing...the water temperature felt like a bath. Our favorite place we found was Paradise Beach at the Cove (unfortunately, we didn't find this until the last day) The Current was fun for the whole family, but got too crowded, and felt almost unsafe at times due to the large number of people. Also, the lifeguards were not the most attentive...many of them were sleeping. The other bad thing about the water feautres were that everything closed at 7pm...even the Ocean!!! This was not very fun when you went into town all day, and wanted to be able to come back and float/relax.

The other issue we had was the internet access...it was $15.00 a day which seems a bit pricey...

We are glad to say we experienced this trip, but will definatley be staying elsewhere in the future.

  • Stayed June 2009, travelled with family
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Helpful?
6 Thank Sparkey24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (418)
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virginia
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 June 2009

I too, decided to try Harborside after reading the reviews. We have stayed at Atlantis before in a regular hotel room. It was wonderful to have the extra space. (Had 2, one bedroom condo's. One for the teens and one for us parents) So nice to be able to get up and prepare our own coffee and breakfast. The kitchen area is very small (2 burner cook top, smaller frig, dishwasher) but didn't need anything more since breakfast was the only meal we did any cooking. King size bed, and queen sleeper. One nice size bathroom. Needless to say, we got much more for the price than getting 2 rooms at the main hotel. I was able to get a good rate from Atlantis Family Fun (.com) which handles for rent by owner. The condo came with one mid week cleaning. At that time they replace the linens and towels. I had two reason I did not give a 5 on the overall rate, one was due to being away from the best of Atlantis and you have to do a little more walking. Shutttles run all the time to the main hotels (Royal, Coral and Beach) and didn't have to wait more than 5 minutes at any time for a shuttle. The only water view at Harborside is the "harbor" and marina. If you didn't have to walk or take a shuttle around the marina, you could be inside the Royal tower in 3 minutes, it's that close. Since we liked to be near the beach, it was a little treck everyday to go over to the main resort. Didn't spend to much time a the pool at Harborside. It had a lot of the younger childern using it and the overall decor of the pool area is not nearly as beautiful or as comfortable as on the main side pools. The chairs, shade and food choices are soooo much better and of course the beach. The other down side to being at any hotel on Paridise Island is that it will cost you for a group of 5, $20 each way for a taxi to the main land. (I beleive it is $11 for the first 2 in a cab and $3 for each add to downtown) So if you plan to shop, or want to eat at a resturant in downtown Naussa, it will cost you. No bus sevice. ALL food at Atlanis is double, triple the price of state side.

  • Stayed June 2009, travelled with family
    • Value
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    • Cleanliness
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Helpful?
5 Thank Travelten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2009

This was my second trip to Harborside Atlantis (the first was 2006). The first visit was wonderful, no complaints which is why I decided to go back. The second trip left much to be desired, and I definitely will not be returning. The staff person who checked us in was extremely rude (shockingly so!), and embarrassed my friend and I at check-in by yelling at us in front of everyone because I had signed something in the wrong area. I was appalled! The room was very nice, although it did not have everything (all utensils, pots, pans, etc.) and it took more than 2 days for them to give us a frying pan after several requests. Also, our internet service didn't work and took them days to fix. I work in management/customer service and was really appalled at the treatment over the week we were there. There was one staff person who helped us book our trips/tours who was wonderful and a great help!! Loved the waterslides, and the shuttles around the resort were great. A definite disapppointment when compared to the first visit. I sent an email to the resort after returning home, but received no response. No surprise after the way we were treated.

  • Stayed September 2008, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jtromb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuscaloosa, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2009

We just returned today from a week long trip to Atlantis. We travelled with our four children, ages 8, 12, 14 and 16, and friends. We also took along a babysitter and a girlfriend.
We had a 2 bedroom lock-off, which we "packed" with 9 people. We were in building two with a nice view of the pool and harbor. Our friends were in a one bedroom premium villa in the same building with a view of Royal Towers.
After reading many of these reviews, I wasn't sure what to expect as far as accommodations. However, I must say I was pleasantly surprised. Although the condo isn't new and plush, it was spacious and comfortable. Even with maximum capacity of 9 people, we never felt cramped. My only complaint with the unit was that it was not ready for check-in until 5:30....and we arrived at 2:00! A frustrating way to start the trip, but quickly forgotten after taking in the view and enjoying a trip to the hot tub and pool!
Shuttle service was never a problem. I think the longest we had to wait was 10 minutes, and that was for the shuttle with a wheelchair lift.....more about that later.
We all enjoyed the resort! The teens loved the pools, slides and lazy river, and the rest of us loved the Cove Beach and the pools. We loved "camping out" by the pirate kids pool as a central meeting place. And yes, the chairs do indeed get taken very early, but we found that if we were kind to the pool attendant ( every pool has one), and asked for his help in getting chairs, that he got them for us on every single occasion!
I was so grateful for this site and the recommendations regarding the beaches. We avoided Atlantis Beach all together and enjoyed beautiful sunsets at the Cove. All the kids loved snorkeling with the equipment from Dolphin Cay (another must-do!), and found beautiful shells, fish and sea urchins. They also saw an octopus and a small harmless shark.....all for FREE!!!!!
Meal cost was really no big deal. For our party of 9, our final bill was 1200.00. This did include an expensive meal at Carmine's in which we treated our friends (total cost was 420.00). We figured that we averaged about 100.00 dollars a day....and this included almost verything...t-shirts, lunches, and dinner. No one in our party drank alcohol, so this was not a factor. WE were so grateful for the tip about the Value Meals at the pools....we did this every day we were there. We did stop at the grocery on the way from the airport and stocked up on water and cokes....DEFINATELY do this. Although it seems expensive in the grocery, you will save a ton in the end! We also ate breakfast in the condo, and either ate out for dinner or had left-overs. We had a great meal at the Poop Deck, and excellent service for our party of 13.
I was extremely pleased with our service, both in Atlantis and off. We found every single person to be friendly and accommodating.
od Bless America and the Americans With Disabilities Act Our youngest son, 8, has cerebral palsy and uses a wheel chair for mobility. This is a difficult place to manuever a person in a wheelchair! At times I would stand at the bottom of a row of 10 steps and wait for a kind stranger to help me lift his wheelchair up or down. I am so grateful for the kindness of others, as it would have taken a toll on the general feeling of our vacation had we had to wander around trying to find the very well hidden elevators or rare ramps! He had an amazing time thanks to many kind people....not at all due to the accessibilty of the resort! We were grate to Harborside for purchasing a "lift van". I doubt we would have known about it if not for this website, and it proved to be invaluable. The drivers were always kind, knowledgable, and efficient.
In summary, an amazing trip! This will likely be a "once in a lifetime" thing for us because of the expense of it all....but what a great trip!

  • Stayed June 2009, travelled with family
    • Value
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    • Rooms
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Helpful?
5 Thank kathybruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewisburg, Pennsylvania
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 15 June 2009

The Harborside is a timeshare resort within the Starwoods Network that can be rented by non-owners. Yes, this resort has a pool, a gym and a restaurant on site. But what makes this resort a WINNER is its proximity to Atlantis and the fact that all guests have full privileges at Atlantis. I love being able to partake in all that Atlantis has to offer and then retire to these quiet, spacious villas at the end of the day. For those who like to walk, Atlantis is less than 5-10 minutes away. Most guests, however, will take advantage of the convenient shuttles that leave every 10 minutes or so.

When booking your room, it helps to know that the resort was built in two phases. The phase 1 villas are decorated in a vivid, blue tropical scheme but are starting to show their age. They will all be refurbished starting some time in 2010. The phase 2 villas are decorated in muted earth tones and have flat screen TVs. Photos of both and floor plans are available on H---------m.

You will not get assigned to a specific villa until you arrive but your day of check in will decide what buildings you may be assigned to. The list below will let you know what buildings are phase 1 or 2 and what views the building has. When you look at an Atlantis Map, the building immediately above the words Harborside Resort is building 7. Continuing counter-clockwise to building 1, then 2, then 5, then 6, then 3. Building 4 is in the middle.

Bldg 7 (saturday check in,marina view, phase one)
Bldg 1 (sunday, marina, phase one)
Bldg 2 (friday,pool,phase one)
Bldg 5(saturday, pool/harbour/gardens, phase two)
Bldg 6 (friday, gardens/harbour, phase two)
Bldg 3 (saturday,gardens, phase two)
Bldg 4( sunday, gardens, phase two).

Check-in is at 4pm. If you will be arriving before then, pack your swimsuits in your carry-on bag. Once you've checked in, you can have lunch by the pool, change into your suits and have a relaxing swim while you wait. The bellman will keep your bags and deliver them to your room when it becomes available.

The kitchens are stocked with pots, dishes, etc. A bus leaves daily at 10 o'clock (8 on Sundays) to take you across the bridge to a Nassau grocery store. I think the fee is $7 a person. A convenience store is in the shopping center across the street and a sundry shop is off the lobby for small items like milk, eggs, bread, coffee.

One downside is that the timeshare folks are everywhere. The concierge is really a front woman to get you booked into a timeshare talk. She will offer you a free dinner ($150 value) if you go but keep in mind both husband and wife must be there to get the free gift. Your kids will be given something to color while they wait for you. They say it will take about an hour but it will take a little longer.

This was our second time visiting the Harborside Resort at Atlantis and I would not hesitate to stay here again. If you are interested in some tips that I've picked up along the way, keep reading.

Tip #1: Take a taxi from the airport instead of the ground transportation that Atlantis arranges for you. Taxis are abundant and most are minivans that can easily accommodate a family and their luggage. The cost is $32 for the first two passenger and $3 for each additional passenger. Atlantis, along with many other hotels and resorts in Nassau, contracts with Dan Knowles Tours. You'll have to wait in line at the airport while they verify your paper work, you'll have to wait for them to fill a bus, and then you have to drive around the island dropping off passengers at various hotels.

Tip #2: Don't overpack. You will spend 80% of your time in your bathing suit. A cover-up is necessary. Water shoes are really nice to have.

Tip #3: Make some decisions about meals before you go. The gourmet dining plan is $99 per adult per day and $50 per child per day. The casual dining plan is $69 and $35. These prices don't include the mandatory 15% gratuity and some items on the menu will not be covered.

Without a meal plan (in 2007), breakfast in one buffet restaruant cost $19.50 for an adult and $11.00 for a child. Dinner at the Marketplace (buffet restaurant) cost $124.20 in 2009 for two adults and a child. Dinner in a casual restaurant for two adults, no alcohol, costs us around $120. Dinner in a gourmet restuarant for two adults, with alcohol, cost us around $250.

Food is an area where you can save a good bit of money. We froze everything we would need for breakfast (bacon, pancakes, juice,etc) and brought it with us in a soft-sided cooler within our luggage. We bought eggs and milk in the sundry shop on site . It was nice to have a big, relaxing breakfast in the room before we set out for the day. Our next meal was typically eaten at a poolside restaurant later in the day. For a family of three the cost was typically around $35. For dinner we tried as many of Atlantis' restaurants as we could.

If you do plan on going to one of the gourmet restaurants, don't forget that you can't where shorts. You will need long pants (not jeans) and shoes (not tennis shoes). Cafe Martinique suggests a jacket.


Tip #4: Shuttle buses are available to take you from Harborside to either the Beach, Coral, Royal or Cove towers. Once on property there is a different shuttle bus that takes you between the Beach, Coral, Royal, Cove, One and Only Club and Golf Course. For families with babies or toddlers, bring an umbrella stroller. The bigger ones are difficult to get on and off the shuttle bus.

Tip #5: You must be 48" to ride the signature slides. They enforce this. There are some smaller but fun slides around the Mayan Temple pool and the Goombay slide near the
lazy river for those adventurous kids just short of the height cut-off. For the little ones, there are great slides at Splashers kid pool and some little ones at Ripples.

Tip #6: The Harborside, River, Mayan Temple and Baths pool are zero depth at one end. The Lagoon pool is 4 ft. The Royal Baths Pool starts is 3ft. Atlantis beach is the most convenient one to run back for food and drinks and is near the River Pool. The Cove Beach is quiet and can be entered near the Baths Pool. The Paradise Beach, Cascades Pool and Cain Pool are only available to residents of the Cove and the Reefs.

Pools close at 7pm. The Harborside has a huge hot tub and an infant 2ft pool. Hot tubs are located near the Lazy river and at the Mayan Temple.

Tip #7: Bring enough sunscreen for a week. Sunscreen costs over $20 at the resort. Some empty water bottles are nice to bring too. Bottled water can also add up.

Tip #8: Only those with AT&T will have cell phone service here. Walkie talkies are a nice way to keep in touch.

Tip #9: The Pirate Museum in Nassau is nice but I wouldn't make a special trip in just to see it.

Tip #10: Pick up the Daily Atlantean each evening for the next day. It is a newsletter containing the daily activities. There are some cute activities for kids and adults alike. Movies are free but snacks will cost you. The comedy club offers family shows.

Tip #11: The Earth & Fire Pottery Studio has pieces that you can buy to paint. Each color must be applied three times and dried in between before the piece is fired. You then pick it up the next day. The cheapest piece cost around $15 -$20. There is now an Atlantis Pal Shop, think Build a Bear Workshop.

Tip #12: Get your bands and towels at the Harborside pool before you go to Atlantis. You will avoid long lines. Don't be shy about moving towels. Most people just leave their towels on the chair when they leave the area instead of putting them up in the towel bins.

Tip #13: The kid's club (ages 3-12) is expensive but worth the splurge. My son loved it and it allowed my husband and me to try out some of the gourmet restaurants and evening activities. The morning session is available Monday to Saturday from 9 am till noon and costs $40 a child. The afternoon session is from 1pm to 5 pm and costs $45. A full day including lunch is $90. The evening activities are for kids 3 to 12 and are available Wednesday to Saturday. This costs $60 for 6pm till 10pm. Dinner is not included but snack food that fits the theme is. The themes are Willy Wonka wednesday, Buccaneer's Bash thursday, Candy carnival friday, Pizza and coketail saturday. Baby sitting costs $20 an hour. Everything has to be pre-arranged. Don't forget to bring your child's passport or other id. Will need it to register them and pick them up. You can view the facilities around noon each day when the children are not in the facility.

Tip #14: Club Rush is open from 4pm -7 pm for 6-12 year olds. 13-17 year olds use the same facility after 8pm. The charge is $15. This allows the kids to mix and mingle, watch movies, play Play Stations, XBoxes, etc. Again, don't forget an ID for verification of the child's age.

Tip #15: To use Gamer's reef you must buy a card. The cheapest one is $20. The games are around $2 or so.

Tip #16: Atlantis speedway is so fun! $75 to build a car to keep. $20 for 12 races. If you don't build your own car, you can use theirs. There is a Nascar Race Track, a separate Monster Race Track and Wii Racing.

Tip #17: 15 minutes of free internet per adult is available at the Library (Coral Tower). Internet hot spots are available for free throughout the resort.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank synewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantis - Harborside Resort

Property: Atlantis - Harborside Resort
Address: 1 Casino Dr, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Paradise Island
#3 Family Hotel in Paradise Island
#3 Casino Hotel in Paradise Island
#4 Top resorts Hotel in Paradise Island
#5 On the Beach Hotel in Paradise Island
#5 Spa Hotel in Paradise Island
#6 Luxury Hotel in Paradise Island
Price range (per night): ₹ 21,020 - ₹ 53,198
Hotel Class:4 star — Atlantis - Harborside Resort 4*
Number of rooms: 392
Official Description (provided by the hotel):
Inspired by the natural wonders of warm Caribbean breezes, blue crystalline waters and sparkling white-sand beaches, Harborside Resort offers Atlantis guests a vacation filled with beauty, relaxation and excitement. Situated just across the marina from Atlantis, you have access to a wealth of private amenities combined with the home-away-from-home extras that only a spacious, private villa can offer. The Harborside Resort is just steps from a harbor front restaurant and pool area, a children's pool with fountains, a fitness facility and more. ... more   less 
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Also Known As:
Atlantis - Harborside Hotel Paradise Island
Harborside Resort Paradise Island
Harborside Hotel Paradise Island
Harborside Resort Atlantis
Harborside Resort At Atlantis
Atlantis - Harborside Resort Bahamas/Paradise Island

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