Martiqua is AMAZING!!!! From her warm smile, professional engagement she made us feel at home. She took the time to answer all of our questions, offered suggestions, and made notes on the map for us. She is a true example of warm hospitality!!!
Dear Nelbway,
Your kind words mean the world to us, and it will be our pleasure to share them with Martiqua.
Enjoy your stay!
The Grand Hyatt Baha Mar Guest Relations Team
Pros: beautiful resort with so many pools and a super amazing water park. There is something to do for everyone of all ages here. Workers are friendly and gracious with service. We ate at Marcus, Cleo, and Fillia and all were very good. I usually hate resort food, generally it’s on par with Cheesecake Factory but Baha Mar food was quite a bit above. The one food exception was the breakfast buffet. The food didn’t taste very good and the selections never changed.
We had a beautiful room with a beautiful view (a bit more on this later). We were on the 19th floor. We went with kids and they looked forward each day to the flamingo parade and they were so exhausted after the water park they fell asleep at dinner!
Cons: so I am a globalist with quite a few previous stays and even more future stays booked. Check in was quick, efficient but I was denied an upgrade at check in. The lady doing the check in told me they were sold out of all their rooms but the app still had upgraded rooms available. Before anyone slaps their forehead and says we’ve all become complainers I was merely asking for a room with a furnished balcony, not the grand suite or whatever. Anyway, I’m not pushy so I just said ok and went on my way. The first room we had was mediocre at best with one sink vanity and to my consternation a Juliette balcony of all things.
Needless to say the first day I was going to give this resort 1-2 stars. To my further dismay the toilet wasn’t working well. One of the buttons didn’t work at all and the other only worked about half the time. TLDR: I had to call maintenance three times and complain three times over about 1.5 days to finally be moved to a room with a fully functional toilet. The second room was gorgeous with a great view, nice balcony to hang out on, updated decor, AND a dual sink vanity. Finally I was happy (even though I had to pack and then unpack again). Anyway the change made our stay.
One other thing to note was the pools were freezing. The temp made it impossible to swim for long and even my kids couldn’t take it.
I
Dear Myee,
Thank you for sharing your feedback. We sincerely apologize for the issues you faced during your stay. We're glad to hear that your family enjoyed the beauty of our resort.
We appreciate your comments regarding your room; and we apologize for your initial assignment and the maintenance issues. We understand how frustrating this must have been, and we are sorry for the inconvenience it caused.
Regarding the pool temperatures, we regret that they were not as warm as you expected. We are currently waiting for a heating element for the Out Island and Dean's Blue Hole pools; however, our other beautiful pools are heated. Your experience does not reflect the level of service we strive to provide, and we are truly sorry.
We hope to have the opportunity to welcome you back in the future so that we can ensure a flawless visit from check-in to check-out.
Sincerely,
The Grand Hyatt Baha Mar Guest Relations Team
Don't waste your money. This place may boast multiple eateries, tons of pools and a casino, but the prices are outrageous, the service is terrible and it's downright a clown show here.
After stepping in human feces in the bathroom at one of the restaurants, we were completely ignored by the staff and left to deal with it on our own. I sure hope someone cleaned it up! This place is gross
Dear Talia,
We are truly disappointed to hear about your experience at Baha Mar. Our goal is to provide a perfect and hospitable experience for all our guests, and it seems we unintentionally fell short during your stay. Please accept our sincerest apologies and know that we've shared your review with our leadership.
Warm regards,
The Grand Hyatt Baha Mar Guest Relations Team
My mom and I had the best experience! We went for the Culinary and Arts Festival and can't wait to go back again next year. Our most notable experience was at the H20/Palm. Charles Fox went above and beyond from day one! This was the first place we went upon arrival and it is where we ended out stay with breakfast as well. Best margaritas and service thanks to Charles!
Hi Jenna,
Thank you so much for your kind words! We’re so happy to hear that you and your mom had such a great time at our annual Baha Mar Culinary and Arts Festival and that Charles at H2O/Palm made your experience extra special ~ great news. We really appreciate you taking the time to share your feedback and can’t wait to welcome you both back next year for another amazing festival.
Cheers,
The Grand Hyatt Baha Mar Guest Relations Team
Carol, who works at the Baha Mar beach, is incredibly helpful! He set up an umbrella for me because the sun was so strong (but beautiful!). He made sure to let me know that if I needed anything else he was available to help. The beach and view was stunning and it’s nice to be around such friendly, helpful staff.
Hi Amanda,
Thank you so much for sharing your feedback! We’re so happy to hear that Carol at Baha Mar Beach took such great care of you and made sure you were comfortable. We’re also glad you got to enjoy our gorgeous beach and views! We’d love to welcome you back to Grand Hyatt Baha Mar for another amazing stay whenever you’re ready. Hope to see you again soon!
Warmly,
The Grand Hyatt Baha Mar Guest Relations Team
