This place is a classic! Most people are very kind and friendly. The Baha Mar is all inclusive and has alot to do.
Casino is okay. The serving staff there needs help. If you play make sure you get a drink before... I played for 2 hours and no one came by. This was for 3 nights each time. 😕🤔
The food was delicious and perfect.
The cost was okay. Resort fees and taxes will double what you pay for. That is a sticker shock.
We loved our stay and hope to be back soon.
Hi Sunshine!
Thank you so much for your feedback and for sharing your experience! We're delighted to hear that you enjoyed the beauty of the resort and the delicious food. However, we’d like to clarify that Baha Mar is not an all-inclusive resort, and we strive to be transparent with all our fees, which are listed on our website and included in your booking email. We do understand how important this information is when budgeting for your stay. We appreciate your insights regarding the casino, and we’ll be sure to share your feedback with the Baha Mar casino team to address the service concerns you mentioned.
We look forward to welcoming you back soon!
Warmly,
The Grand Hyatt Baha Mar Guest Relations Team
The hotel needs to review what classifies as an ocean view cause what we had in front of the room was a parking lot and tennis courts. Also, we were charged over $1600 for places we paid with our card and places we didn't even go. We disputed the changes at check out, they said they would take care and still got charged.
Hi Armando,
Thank you for sharing your concerns with us. We sincerely apologize for the disappointment regarding your ocean view, as this is certainly not the experience we aim to provide. After reviewing your account, we can confirm that all food and beverage charges have been verified, which is why they reappeared. We apologize for any confusion and would be happy to assist further. Please contact Nicole at nicole.perrella@hyatt.com to discuss this matter in more detail. We appreciate your understanding and hope to resolve this for you swiftly.
Warmly,
The Grand Hyatt Baha Mar Guest Relations Team
Our Bahama experience at Baha Mar was great. The staff was amazing and the customer service was top tier.
Hi ctcplusme,
Thank you so much for choosing to stay with us at Grand Hyatt Baha Mar! We're thrilled to hear that you had a great experience, and it means the world to us that our team made your stay extra special. It was truly a pleasure to have you with us, and we can’t wait to welcome you back for your next island getaway!
Sincerely,
The Grand Hyatt Baha Mar Guest Relations Team
GHBM is a premier hotel located on the island of Nassau in the Bahamas. The overall look and feel of the resort is exceptional, and the pools and beach were beautiful. We stayed in the West building, which appears to be a bit more modern in style versus the East building, where I stayed several years back. Both buildings are stylish and beautifully decorated. This is in all respects a luxury property, so be prepared to shell out a grip to stay there and, please, budget for food & beverages, which are expensive, i.e., a salmon & bagel breakfast sandwich at Cafe Madeleine set me back $30 and that did not include coffee or juice. Be sure to check out restaurants in town, as well as at the local gathering spot, the Fish Fry. We enjoyed authentic Bahamian fare at The Legacy - OMG, it was sooooooooo good.
Dear ingridd291,
Thank you for sharing your wonderful experience at the Grand Hyatt Baha Mar! We’re delighted to hear that you enjoyed our beautiful pools, beach, and resort's luxury ambiance. It’s great to know that you appreciated both the West and East buildings, and we appreciate your tips about exploring local Bahamian fare.
We look forward to welcoming you back for another exceptional stay in paradise soon!
Sending sunny smiles,
The Grand Hyatt Baha Mar Guest Relations Team
We went here to celebrate my son’s 30th birthday with family and friends and we had a blast. It was so a great time because of Anishka and her amazing concierge team Seanquil, Sade’, Alicia and Dante’ 🎉 they were the best. They set up one of the funnest Scavenger Hunts I’ve ever been on 😍 I can’t thank this team enough for going above and beyond for making my son’s 30th so special 🎉🎉 We will be back because of their wonderful hospitality 🥂 Thanks again.
So Fun!! Thank you so much for your wonderful feedback ~ this is great news! We’re thrilled to hear that your son’s 30th birthday celebration was a blast and that our incredible concierge team made your experience unforgettable with their special scavenger hunt. It’s always our goal to go above and beyond for our guests, and we’re so glad we could make this milestone celebration extra special for your family and friends. We can’t wait to welcome you back for more memorable moments and fun-filled adventures in the future!
Cheers,
The Grand Hyatt Baha Mar Guest Relations Team
