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Suzanne D
Hartland, Wisconsin

Tamara Saved the Week!

4.0 of 5 bubblesReviewed 26 May 2018via mobile
I booked a 10 day Spring Break family vacation beginning the Thursday before Easter. I had my eye on Baha Mar for years hoping that when it opened we could give it a try. As soon as the property opened I read almost every review. I knew up front the consistency of experience varied, but every one seemed to love the beauty of the property and the beach. I convinced my family we needed to give the Grand Hyatt a try.

If we were going to stay 10 days I decided to book a full ocean view with the furnished balcony. We love to have coffee in the mornings outside or enjoy a drink at sunset.

We arrived a little after 9 pm. Upon speaking with the front desk I confirmed my type of room as was told our bags would be sent up. We had a room on the 17th floor at the very end of the hall way which. Once we entered I opened the balcony doors and was greeted by the glare of spotlights from the adjacent parking lot. There appeared to be be a bit of a ocean view - but this was not the type of room I paid for almost 4 months earlier.

We asked the Bellman to hold our bags and returned to the front desk. I found the women who checked us in and explained the room we were given was not the type I booked. She looked at her computer and then told me there were no double queens available with the ocean view . I looked her straight in the eye and asked “ Should I go home then??”. She actually had no response. I explained I had booked months earlier and it was the properties choice to give my room type away knowing we were coming. I asked to see a supervisor.

Tamara, an energetic powerhouse, emerged and asked the clerk what type of room we had confirmed. She then asked if I would be alright with a 1 BR suite in the Reserve. They could accommodate my daughter with a roll away.
I asked if they would honor my rate and she confirmed. She was professional, solution oriented and respectful of the fact it was getting late. My daughter was hungry, tired and celebrating her 14th Birthday that evening.
She made sure housekeeping got the roll away to us quickly and we were on our way to the new room.

Out suite in the reserve was wonderful! A king bedroom, beautiful master bath and spacious sitting room with space to dine. My daughter had her own space in the front powder room and there was plenty of room for the roll away.
The balcony was twice the size of our dirt rooms and the view was truly full ocean. Tamara saved what could have been a bad start to a 10 day vacation. We loved the room and loved being in the reserve.

Some of the benefits of staying in the reserve was butler service, a VIP lounge with morning coffees and pastries, afternoon snacks and Wine, beer and appetizers in the evening. We had our own concierge and front desk. Big shout out to Antonio and Yuri who were attentive throughout our stay. Honestly everyone on staff in the reserve were wonderful!

The property is truly wonderful. The pools and beaches were well maintained and clean. We were always able to find someone to assist with beach chairs if needed. The first weekend the Grand Hyatt was at capacity, after Easter things quieted down, lines and waits subsided.
I used the wonderful health club daily. It is located within spa which is also quite beautiful.

Our favorite places for lunch were the Conch Shack and the Poke Bar. My daughter preferred the BBQ food truck along the beach. Helpful Hint- the best place to get drinks are from
The Food Trailers - prices are better and the wait is shorter! We became regulars and were treated well at each.

We dined on property nightly. Our favorite by far was Cleo, which is in the SLS. The Mediterranean menu was fabulous and we ate there twice. We also dined twice at Katsuya- sushi was very good but pricey. We enjoyed the Swimming Pig for a laid back casual dinner - food was very good.
We tried Shuang Ba for a more formal Chinese dinner. The room is spectacular - food is good but again very pricey. Fil’ia was good not great.
3 Tides was a pleasant surprise for seafood! Skip the buffet restaurant....

I actually loved the property-I prefer to Atlantis with one exception.....we missed the lazy river !
I would have given it a 5 had there been a few more affordable dining options and service had been better at the pool bars.

We are glad we came and would recommend highly. The Rosewood was being finished when we left and it looked quite beautiful as well.

Tamara, you really saved our vacation - Thank
You again!

Date of stay: April 2018
Trip type: Travelled with family
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6,923 - 6,928 of 8,348 reviews
Reviewed 27 May 2018

There was nothing to say except every part of the resort is exceptional! The people, grounds, service and food was exceptional. We would go back again without hesitation. I would recommend this to everyone.

Date of stay: May 2018
1  Thank A5208OPjamesp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHBM-Management, Manager at Grand Hyatt Baha Mar, responded to this reviewResponded 28 May 2018

Good afternoon,

Thank you for sharing your recent experience at Grand Hyatt Baha Mar. We are delighted to hear you enjoyed your stay with us. It was a pleasure having you as a guest and we look forward to the opportunity of welcoming you again in the near future.

Warm regards,
Grand Hyatt Baha Mar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

Beautiful Resort!! Lovely, gracious employees— from groundskeepers, bellmen, security guards, housekeeping, waiters, concierges, to the management— from the second we stepped on the property we were overwhelmed by being greeted with the Bahamian graciousness at the Baha Mar Resort!! The West Tower was fabulous, food superb, all non motorized water-sports are free! Beach is beautiful with lovely service there as well as around all the fabulous pools and cabanas! Racket Club and Golf Course also on property! Cannot say enough good things about this place!! Did not want to leave!! Will go back first chance I get!! Public and private rooms lovely— beautiful tropical feel! Spa very nice !! Ground and gardens immaculate!! Flamingos — the National bird right there to welcome you with their Presence!

Date of stay: May 2018
Trip type: Travelled with family
3  Thank beebop2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHBM-Management, Manager at Grand Hyatt Baha Mar, responded to this reviewResponded 28 May 2018

Good afternoon,

Thank you for taking the time to share your experience with other travelers. We sincerely appreciate your positive feedback about our groundskeepers, bellmen, security guards, housekeeping, waiters, and concierges! We appreciate your positive comments regarding the resort as well. It was truly a pleasure having you as our guest and we look forward to the opportunity of welcoming you back.

Warm regards,
Grand Hyatt Baha Mar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

I stayed at this beautiful resort last week for 4 nights and wish I could have stayed longer! Everything was just exceptional. The check-in process is easy. I stayed in the East Tower on the 14th floor with a Fountain View. The resort is quite large and while it did take a day or so to figure out my way, there are Staff positioned all throughout the resort who will happily direct you/answer any question you have.

Each of the six pools are amazing and have their own "personality". My favorite was the Fountain pool and the H2O swim-up bar. Plenty of lounge chairs and umbrellas. If you want service all you need to do is flip up the flag that is attached to the back of your lounge chair and someone will be right over. The beach is wonderful too with white sand and clear turquoise water. Having access to various water sports equipment was awesome! I kayaked, paddle-boarded, snorkeled and just swam in the ocean.

I used Hyatt points to provide access to the Grand Club. There was a wide selection of items for breakfast and also in the evening. The staff at the club (especially Justin) are very friendly and helpful. I had lunch at the Drift Bar and Out Island Bar - the sandwiches at both were delicious and large portions.

I am not a gambler so can't comment on any of that.

All in all, I had a relaxing and enjoyable time. I hope to return soon!

Date of stay: May 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Ann P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHBM-Management, Manager at Grand Hyatt Baha Mar, responded to this reviewResponded 28 May 2018

Dear Ann,

Thank you for taking the time to share your positive experience with us. We are delighted to hear our staff made your stay a pleasant one. We are happy to hear you enjoyed your time at the beach doing kayak, and all the activities that the resort has for everyone. We also know people truly make the difference in our guest’s experience at the resort. It was our pleasure to have you stay with us.We look forward to the opportunity of welcoming you again in the near future.

Warm regards,
Grand Hyatt Baha Mar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

Everything at the pool and beach was self service
Staff was not attentive
I had to set up my own chairs and umbrellas on both beach and pool!
Vegetarian or vegan food options are also limited

This is not in line with other grand hyatts

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank desigirl80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHBM-Management, Manager at Grand Hyatt Baha Mar, responded to this reviewResponded 26 May 2018

Good morning,

Thank you for taking the time to share the details of your stay with us. It is disappointing to hear your visit was not to Grand Hyatt standards. We strive to offer our guests moments of more and an abundance of unique, personalized experiences. We are sorry to hear the staff and your experience with the food and our pools did not exceed your expectations. Your feedback is important to us and allows us to continue to improve. Your feedback has been shared with our respective departments and will be used to elevate the guest experience at our resort. We thank you again for sharing your experience and hope we can welcome you back in the future.

Warm regards,
Grand Hyatt Baha Mar Management Team

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Reviewed 25 May 2018

Beautiful resort and the staff is very accommodating. The hotel is brand new and everything was extremely clean. The only issue is the walls are paper thin and you can hear everything from the neighboring room. Also expect to pay resort prices for all meals.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mbljets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHBM-Management, Manager at Grand Hyatt Baha Mar, responded to this reviewResponded 26 May 2018

Good morning,

Thank you for sharing your recent experience at Grand Hyatt Baha Mar. We are delighted to hear you enjoyed your stay with us. It was a pleasure having you as a guest, thank you for your feedback, is important to us and allows us to continue to elevate the guest experience at the resort. We look forward to the opportunity of welcoming you again in the near future.


Warm regards,
Grand Hyatt Baha Mar Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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