Don’t quite know where to start with this one! I probably should start with a review a little further down titled ‘dreadful’ which describes the place in a nutshell really. Had I then read the nature of the response from the hotel representative, I probably wouldn’t have booked in the first place and everything now makes complete sense in terms of our stay at the Nant Ddu Lodge. Never have a read such a passively defensive (borderline aggressive) and unprofessional response on trip advisor. Just to point out that response starts with “WOW…”. Also the comment about the place being “the wrong hotel for you…”, so who on earth is this the right hotel for!? Obviously someone who enjoys or is ok with the following during a hotel stay…
Let’s start with the room, which was very tired and very much confused. Our room came complete with a terrible plaster job where it appears someone must have fell through a wall, mould all around the window frame and in some corners of the room itself, a mouldy bath topped off with a shower that can only muster a dribble of lukewarm water. Aside from the aesthetics, there is no information whatsoever in the room with regards to the hotel, nothing about the restaurant or menus (which I will get to later), nothing about the nearby beautiful Brecon beacons. If I am being picky I will also mention the lack of Wi-Fi in the room and also a safety deposit box. Neither was there a safety deposit box on reception to store valuables, which was completely bemusing. The room just screamed “no one really cares!” I always judge a hotel room on whether I would have rather stayed in my own bedroom, this is something that you expect in most of the chain hotels. But in a spa hotel you do not expect to rather be in your own bedroom, something that I definitely wanted in this case!
The spa treatments were okay, but the service could have been better. Seemed that the therapists were keen to get back to texting on their mobile phones which we saw following our treatments. Just not great really for somewhere which is supposed to pamper. The pool area as satisfactory, but I can imagine that it gets pretty busy during weekends and with only a handful of loungers, not sure where people would be able to sit and relax?! Bit of a strange layout as well in terms of the hotel reception in relation to the spa.
Onto the dining experience, myself and my fiancee are real foodies so we were at least looking forward to dinner! Starters are priced at around £6.50 with mains around £16.50, now for this price I don’t think it is unreasonable to expect to know where the ingredients of the dish have come from. Especially considering that the hotel must have a wealth of fresh local produce on offer from all the farms and vendors in the south and mid-wales region, maybe the food is sourced this way, but you are not told about it! Also, considering that the restaurant is labelled a bistro, it always worries me when there is so much on the menu priced quite highly. Sure enough (for my tastes) my fish cake starter was bland and flavourless considering the mustard sauce it came in, it tasted frozen to me! My main of sea bream with salsa verde was also poor, being overcooked, bland and not very fresh tasting at all, the salsa verde was caked all over the fish and lacked any freshness. I have had much better fish for a fraction of the price at £16.50. It was just all poor quality for the price.
Finally the incident that made me want to leave the hotel immediately which I would have done had I not have had a few glasses of wine. I wanted to give some feedback on the food, and because we had eaten it (we were starving!) I didn’t necessarily expect a refund, but before I had chance to finish what I wanted to say I was met with a torrent of defensive borderline aggressive comeback from a waitress that included myself being invited into the kitchen to inspect the fish cakes which I suspected were frozen! She also asked “what did you expect?” and finally “well I am just defending our chef…” Needless to say, I was in shock, so we paid the bill and left.
The following morning we spoke to a receptionist about our experience the evening before and the way we were spoken to, the person on duty was very pleasant and extremely apologetic, she kindly offered to refund our dinner. This was the only positive thing about our stay, the way we were dealt with in the morning was professional and pleasant. The ironic thing is that, had I been given chance to finish what I was saying the evening before to the waitress, I would not have expected a refund as we did eat the food, I only wanted to give some feedback. Then the hotel would have saved themselves £60! We left the hotel as soon as possible that morning without having breakfast, which (by the way) would have cost us another £4.95 each if we wanted a cooked breakfast!? Cooked breakfasts are standard as included in the price in the majority of b&b’s and hotels!
It’s just a huge shame as far as I am concerned, because the hotel is in such a lovely location, but its let down by what appears to be a lack of general care and attention. Maybe if the hotel management spent as much time improving the establishment as they did responding to posts on trip advisor, they might have something! Basically, this is a place that seemed completely set in its ways and if you don’t like it than you are wrong because hundreds of other people do! So why bother getting rid of mouldy windows…
- Official Description (provided by the hotel):
- A former AA Welsh Hotel of the Year, the Nant Ddu Lodge Hotel, Bistro and Spa is a contemporary inn in the heart of the Brecon Beacons National Park. You could not find a more ideal location for your short break or business trip with highlights including: 32 individually designed bedrooms, extensive grounds with two rivers for the summer, blazing log fires in the winter, a bustling bistro and an intimate bar, extensive menus specialising in game and fish dishes with great puddings, a state-of-the-art health spa with 18 metre pool, gym and spa pool, a treatment centre offering a wide range of health and beauty treatments, attentive staff at all times and all at great value prices. The Nant Ddu Lodge is also a great place to base yourself while exploring the Beacons and the Valleys of South Wales with Cardiff being just 30 minutes drive. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Hotel.de and HRS so you can book your Nant Ddu Lodge Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Nant Ddu Hotel Cwmtaf
- Nant Ddu Cwmtaf
- Nant Ddu Lodge Hotel