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“Great hotel, excellent location!”

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Windward Passage Hotel
toronto
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great hotel, excellent location!”
Reviewed 15 April 2012

We stayed at this waterfront hotel at the end of of sailing charter. We took the ferry from Road Town Tortola to Charlotte Amalie. This hotel is literally across the street from the ferry terminal and about 10 minutes walk from the best shopping area of Charlotte Amalie known as a little Switzerland.

The rooms were very large with a terrific view of the Harbour. The king bed was large, very comfortable and very welcome after sleeping on a boat for a week. This room was equipped with a bar fridge and coffee maker. The hair dryer was NOT working and NOT REPAIRED OR REPLACED even after I notified the front desk.

We did not eat at the hotel.

  • Stayed April 2012, travelled as a couple
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1 Thank 2009sunseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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682 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
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English first
New York
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 April 2012

I stayed at this hotel with my husband. It is a quick and inexpensive safari (taxi) ride from the airport. This hotel is directly across the street from the water, but not a swimming beach. I think it is worth it to have a Harbor View Room. We did not originally book a Harbor View Room, but when we checked into the hotel, we were given a room with two beds instead of one king that we booked in advance. They changed us to a king room and upgraded us to a Harbor View. The sunrise and sunset views were gorgeous. The room was clean and updated, but there might be some rooms that have not been updated yet (not sure). The room also had a balcony.
It is a short walk to restaurants and shops. The hotel has a restaurant, swimming pool, bar and a very small "casino." There is a bbq food vendor across the street. The food was not bad, but only okay.
The hotel also provides a free shuttle to Magan's Bay Beach. Note that you have to pay an entrance fee to the beach (the driver will collect the fee). The free shuttle is definitely worth it if you don't rent a car.
Many thanks to the hotel and staff for such a pleasant and unforgettable stay in St. Thomas.

Room Tip: The Harbor View Room offers unforgettable views of sunrise, sunset, cruise ships, sea planes and mor...
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  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank Mango_Trees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tortola, British Virgin Islands
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 April 2012

We stopped into the Windward Passage Hotel when we had to spend the night in St. Thomas before getting an early ferry back to Tortola. The hotel is in the ideal location if you need to be at the ferry dock in the morning, less than a two minute walk.
We struggled into the hotel, late and jet-lagged following a transatlantic flight. We didn't have a reservation and we just wanted a bed for the night. Reception were kind and helpful and the complimentary rum punches were much appreciated. A special mention must also go to our very welcoming bartender Adam.
Our room was clean and well appointed, but it did have a slightly strange smell which necessitated us keeping the window open and getting a bit of traffic noise as a result.
Tip: If you are getting an early ferry - make sure you leave a bit of time for check-out as you won't be the only guests trying to get to the ferry dock on time.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TheBarefootAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
n bergen
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2012

The staff at the front desk were helpful with suggestions and directions and as the title says, it's located about 10 minutes from the airport and walking distance to the downtown area.

I rated this property poorly because of the following:
We couldn't figure out what the smell was, but we believe the room was wiped down with a smelly towel. The water pressure in the shower was weak and the temperature was inconsistent, mostly just cold. The worst issue we had was that we came home with bed bug bites, each of us had about 20 bites, which didn't appear until we left...we stayed 4 nights. I had to completely clean out my apartment, concerned that I may have brought them home with me.

I am trying to contact the hotel to let them know of the problem but not able to reach anyone by phone.

Room Tip: we stayed in room 238, not sure if other rooms have bed bugs, but this one surely does.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank njkc1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, General Manager at Windward Passage Hotel, responded to this review, 13 April 2012
Thank you for taking the time to write a review of your stay with us here at The Windward Passage Hotel in St Thomas VI.
I have addressed the issue with the smell in the room as well the water pressure issue . In addition once I reviewed your comments I along with my pest control company inspected the room for any issue involving pests and upon a complete inspection located nothing. Being a General Manager for over 20 years in the industry I have had a great deal of training relating to bed bugs and what to look for once a complaint is received. Being so close to the water and in the tropics we experience more mosquito and sand flees than back in the states. However your satisfaction is very important to me.
Again thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Charlotte Amalie hotels

Windsor, Canada
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 April 2012 via mobile

Odd hotel. Waited 45 min to getroom at checkin. Room was a single amd we needed a double. While on phone with manager a piece falls out of the a/c nearly hitting my wile. And the wireless did not work. Bowntown bar was the best feat. This is an old hotel

Stayed March 2012
Helpful?
Thank johnnyninetynine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windward Passage Hotel

Property: Windward Passage Hotel
Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Charlotte Amalie
Price range (per night): ₹ 8,720 - ₹ 32,879
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie

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